Jacques B
October 11, 2026
Went to pick up an order.... even though I was an authorized pickup person i had to be reauthorized then I had to wait for 20 minutes then the untrained staff had to go through 4 people to find someone that could begin the transaction.... for a tech store it was disappointing to find no technical ability in the staff
Response from Best Buy
October 12, 2026
Jacques,
Picking up an order under the Friends and Family option should be a seamless process. Therefore, we can imagine how you felt when there was a delay with grabbing your product when you arrived. So, that we can take a look into this further, please send a private message to us via Facebook (https://bby.me/VgbJBi), Twitter/X (https://bby.me/Cnc9aC), or Instagram (https://bby.me/rr99Wd) and reference "Google Review 233804".
Priscilla W
October 05, 2026
Excellent Customer Service from Ripley W and John!
On September 19, 2026, I visited the Best Buy store on Rainbow in Las Vegas and received excellent customer service. Ripley W and John assisted us with purchasing two outdoor Ring cameras and two indoor Ring cameras. They both went above and beyond to make everything a great experience for us. I highly recommend this store location!
Midnight K
October 04, 2026
Zero customer service ,even after walking around for 30 mins looking for something.
Response from Best Buy
October 05, 2026
Hello,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 230574
I bought a gaming PC that failed in two months (they could not fix it). They gave me store credit but refused to ‘eat the cost’ of the price increase of the closest match to the one that I bought. They don’t want to be held entirely accountable for faulty products that they sell. I had to shill out a couple hundred bucks to get what I already had, lost my hard drive and data, and they would only give me store credit instead of refund so I had no choice. This happened WITH a warranty.