Best Buy Maryland Parkway

I want to take a moment to recognize a gentleman who has consistently gone above and beyond every time I visit. It’s never planned that he helps me — he just always happens to be available when I need assistance — and I’m grateful for it. His name is Charles Kelly, Sales Manager, and he is simply phenomenal. He deserves every bit of praise for the outstanding service he provides. Charles has helped me with everything from printers and laptops to big screen TVs. He is extremely knowledgeable, patient, and genuinely dedicated to making sure customers leave satisfied. His level of customer service goes well beyond expectations. Most recently, I visited the store on the Saturday after Black Friday, just browsing to see what deals were left. I spotted a Canon printer advertised for $112, but there were none on the shelf. I turned around and there was Charles. I asked if he could help me locate one, and he immediately began searching. He told me the system showed two in stock — and then he literally ran around the store until he found them. I have no idea where they were hidden, but he didn’t give up until he put one in my hands. This is exactly the kind of customer service that builds loyalty. I will continue coming to this store because of him. If you need help, I highly recommend asking for Charles — you will be taken care of the right way. He is truly dedicated to his job and to the customers he serves. It’s no surprise he’s a manager — and honestly, he deserves to be a district manager. Thank you, Charles, for all your help. You set the standard for what customer service should be.

What I needed at a great price. Had no idea selfie sticks weren't a thing anymore but Best Buy saved the day.

I went there on black Friday to get a laptop and the sales guy was helping meI was about to spend a decent amount of money so I asked him questions the manager secretly told the guy to tell me he didn’t have time for me bad place don’t go to this location

Worse best buy I've been to other then the nice phone I bought they had me waiting for like 30 min workers watching me I asked a worker he had to call twice just to get someone to service me