We were waiting for our Uber at night with our travel bags, and the employees refused to let us wait inside. It is an empty and rather unsafe area, yet we were forced to wait outside. Absolutely terrible treatment of people
Response from Best Buy
March 22, 2026
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores, Pietra. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/S4y4mt), X/Twitter (https://bby.me/vpw24L) or Facebook (https://bby.me/rD66H5) with the details of your experience. Also add Google Review 133485. We look forward to hearing from you.
服务真的烂透了,感觉店员就当我不存在一样,完全无视我,不推荐去!
Absolutely the worst customer service/support I've ever experienced in my 54 years of life to date. It started by going in before work looking for a magsafe wallet, the young lady who initially helped me said as soon as she's done looking up someting for someone she'll be right with me, totally understandable. I went back and waited approximately 5 feet from her work station. She came back and proceeded to help the next person in line, she then helped a couple after that. Thats when I said "I was definitely here before them" her response. " They were in line". WELL NO KIDDING, I wasn't aware that after being told she wouod be right back with me that I was supposed to go get back in line. I asked for a manager who told me the product I was looking for was at the Rainbow location, FALSE! It wasn't. It gets better..I went back after work around 8:30 PM to barren shelves that desperately need restocking. I found an open box Samsung C 5A cable that I took to checkout to see what the price would be. Waot for it. The young genius working the register wasn't able to pull up the price for whatever reason which is fine but this is where it gets good. Clerk "It's probably going to be 13$ and with tax it'll almost be the same price as a new one". New they're 19$ so I proceeded to explain how tax works. There's going to be tax on the 19$ dollar C cable too, so in actuality the open box at 13$ is almost 1/3 cheaper. All of this in one day at Worst Buy. Avoid this location like the plague. It's in the hood so I guess it's to be expected. Run away as fast as you can.