Salman M
September 07, 2024
• Price Match Guarantee: Best Buy matches lower prices from qualifying retailers, both in-store and online.
• Easy Process: Show proof of the lower price for an adjustment, either before or after purchase.
• Exclusions: Doesn’t apply to all retailers (e.g., some online-only stores) or certain items like clearance and special sale events.
• Identical Items: The matched item must be the same model, color, and specifications.
• Pro Tip: Always check competitor prices before buying—asking for a match can save you money with minimal hassle.
Marcus H
September 04, 2024
Area isn’t feeling safe. You need to get your ready pick up in front of the store. May be need security guard around.
Response from Best Buy
September 04, 2024
Hi, Marcus,
Thank you for sharing this feedback with us. Customer safety is a priority. We a devastated to read that you feel unsafe at your local Best Buy. Kindly send a private message or DM that includes your full name, phone number, email and the location in question to our team using one of our official social media platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention Google Review 64148079. We'd be happy to look into this further.
Sincerely,
^Tina
Sincitytwiki
September 01, 2024
Customer service has been missing for awhile. Wondered around for awhile with no help. Had to seek help on other side of store and they were busy with another customer. Ear buds are on a QR code and they want you to buy them online when you're still in the store. Nah! Not why I drove down to a store. They have staff wearing two color of shirts blue and black. So you don't know who security is and who can actually help you. Meanwhile one person was manning the register. Security had to call to get help. Get it together Best Buy!
Response from Best Buy
September 01, 2024
Hello,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need.
We would love to get some more information about the experience you've had and the store you visited. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64147857 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Staff is very courteous and helpful