Best Buy Maryland Parkway

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I came to Best Buy and had an amazing shopping experience thanks to Casey and Eleon. They were both incredibly friendly, knowledgeable, and patient while helping me find exactly what I needed. Their excellent customer service made the entire experience enjoyable and stress-free. Thank you both for going above and beyond—I truly appreciate your help!

I had a very disappointing experience at this Best Buy on the afternoon of July 24th. I came in to pick up an order after receiving a message that it would be ready within an hour. When I approached the pickup counter, an employee named Joe immediately told me, in a very rushed tone, that my order was not ready. I politely explained that I had been told it would be ready in about an hour and simply asked if he could check when it might be available. Instead of helping, Joe abruptly said it had to go through corporate for fraud checks and told me I could “call corporate” because it had nothing to do with the store. I remained calm throughout the conversation, but I was surprised by his attitude. I asked him, “Are you in a rush and want me to leave?” His response was, “You’re questioning me, so you need to relax.” When I asked to speak with someone else, he responded by saying he could have me kicked out of the store. As I walked away, he continued saying, “Exactly, relax.” Thankfully, another manager was kind, professional, and apologetic. He explained that the estimated pickup time was an error and acknowledged that the store should not have indicated my order would be ready so quickly. He apologized for both the confusion and my experience. Although I appreciated the second manager’s professionalism, Joe’s behavior was unacceptable. No customer should be spoken to that way for asking a simple question about an order. I ultimately canceled my order because the experience left such a negative impression. I hope this feedback is taken seriously so no other customer has a similar experience.