Place is pretty abandoned and just sort of sad.
Response from Best Buy
July 25, 2025
Hello James!
Thanks for reaching out and providing your feedback regarding your visit to our Parkway location. I would like to document your experience for you, so we can find ways to improve the customer experience. To start, you can contact us through social media and reference Google Review #20182. Just provide us your full name, email address, and telephone number to complete the documentation process. I look forward to hearing from you!
Facebook (https://bby.me/q4ghgn)
Twitter/X (https://bby.me/m09ph6)
Instagram (https://bby.me/icxjb6)
Google Review #20182
Thanks,
^Ezra
Where do I even begin.
I ordered 4 items from Best Buy: refrigerator, washer, dryer and mini-fridge. I also ordered all the parts needed for installation, or so I was told.
Technician came out without the part to install the stacking washer and dryer. He refused to install the appliances, then he tried to take the appliances back. After I threatened theft charges he left the appliances in the garage and took off.
Best buy then scheduled the follow up appointment on Wednesday. Which was fine, except they sent the same technician out again.
After I made it clear he was not allowed back in my house (though I was already reassured the same technician wasn't going to be coming back out) I am being told I will have to wait at least another week for them to send someone back out.
So now it has been 5 days, multiple phone calls, live chats and departments later and I still have a broken washer and appliances I can't use and no one who seems to be able to help.
Update. I have tried to contact best buy but they have declined to do anything that would fix the situation. They are refusing to send a technician out. They keep hanging up when I call. They are refusing to help with the exchange of the broken appliance.
I have never been treated so horribly as I have by best buy. 10 phone calls. 4 live chats. 2 appointments. 1 in store visit. And nothing. I have a broken washer and a fridge that cannot be used.
Response from Best Buy
July 24, 2025
Hello there.
Thanks for reaching out. We know how important it is to have the service you expect when buying new appliances. If you would like more help, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please reference your Google review number #19548.
Sincerely,
^ Jason
Increíble tienda para comprar electrónica y electrodomésticos