Best Buy Maryland Parkway

Worst experience ever, horrible manager. Hello everyone, me and a friend were at the Best Buy pokemon drop around 10-11 hours before release, being one of the first people there. There were about 6 products available. As soon as I got there, there were 2 people in the front of the line, 2 chairs with nobody in them, a couple who was only intending to buy one, my friend, then me. Now, usually if nobody is sitting in the chair for a while their chairs and items get sent to the back. Now, there was a white truck with a Dad and a Son in the back. I go up to them and ask if they are here for the drop and he says he wants to stay in the truck and wants both items, which makes absolutely no sense as we have to sleep outside with cockroaches and bugs in extreme heat while you sit in your car? Now, this was about 5-6 hours in, which the car had left the entire lot, which they should have already lost their spot, but now we as a group decided it was not fair for them to do that, so we moved their chairs and items to the back, as we should've hours ago. Once the truck came back, the dad came back in a pissy and mad mood and brought all his items back to the front, and sat there leaving his kid in the car. Now around 7-8AM he leaves and brings back another kid, one thats a little bigger, and is planning on using the kid for more items, claiming "he lives with his mom so its a different household". Over the hours, I was told the manager was very strict and would be willing to help the situation, especially since I had proof of everything happening, so did the others in the line. Now came opening time, which the dad and his "sons" left to go get food, the manager came out and I explained the situation and he decided that this time around he doesnt care, even though he gave alot more effort for a less meaningful drop. The dad ends up getting multiple of the item while I am stuck outside explaining the situation to the manager, which he replies he doesnt want anything to do with it. If I had to guess, the manager had some sort of bias, as I was treated very unfairly. I hope this receives the attention it deserves. I will now add proof of the dad leaving and sitting in his car multiple times. Overall, this had tons of meaning for me and I believe I was treated very unfairly, especially since the manager is known for helping the people.

Easy access, very friendly atmosphere, Anthony very helpful at the laptop section

Good store , helpfull people

Service 2/5 for Anthony