I got a surprise $100 charge on my credit card from Best Buy last week.
Stephanie at my local store took the time to research the charge, told me that it's for the Microsoft 365 program on my laptop before sending me to see someone at the Geek Squad.
Henry at the Geek Squad took a couple of minutes to explain that I had the program installed when I purchased my laptop last year and showed how to access it.
Imagine that! In an era of poor customer service, Best Buy has Stephanie and Henry as employees who REALLY CARE about providing GREAT customer service!
Thank you Stephanie and Henry for being angels in my time of need!!!
My rating: 😃👍👍🌟🌟🌟🌟🌟
I arrived early at Best Buy, but the employee in the computer department was busy. I waited for about half an hour and she never acknowledged me or said anything, as if I wasn’t important. When I finally asked her about some laptops, she didn’t seem to know much about them. I think its name was Sandra.
The service was terrible and the experience was very disappointing. I will never shop at Best Buy again — I would rather buy from Amazon.