This review is solely for the young lady that my boyfriend encountered while picking up an online order for AirPods 4 she wasn’t welcoming, or nice. Immediately said order wasn’t ready, when it was. She got the order but the whole experience wasn’t great. I understand it’s New Year’s Day maybe do not want to work or help “certain” customers but please do better
Response from Best Buy
January 02, 2026
Good Afternoon, Kim,
We certainly understand how you are feeling after not getting the help you needed when picking up your AirPods. We would be happy to review this further with you. Please feel free to send our team a private message on social media, so we can help.
- Facebook (https://bby.me/nxqh2j)
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Placed order online which said it would be ready in an hour. 4 hours later still not ready. I show up hour and a half before they close. 15 minutes before they close they tell me my order has been cancel and there’s nothing they can do. Worst experience at Best Buy so far!
Savoir F
December 23, 2025
Justin the store manager wears his feelings on his sleeve, very rude and recommends customers to go to other stores if you don't like his attitude