Best Buy Maryland Parkway

Customer service by phone was extremely hard to access. I was promised multiple manager call-backs that never happened, which made the situation even more frustrating. This level of follow-up is not acceptable.

Accepts other forms of cash payment

What a horrible experience I just had with the Best Buy on Maryland Parkway in Las Vegas. So, I ordered a new Hisense U8 85 in TV online. It was supposed to be delivered a few days later last Friday between 12:30-4:30 per a text I received the day before. After reading all of the amazing comments about the brightness, sound & IMAX experience in the Hisense U8 TV's, I was looking forward to seeing it all for myself. Anyway, my delivery day came as I waited for a call, text or E-mail that the truck was on the way & perhaps an exact arrival time would be given for such a large delivery. When 4:30PM rolled around, I became very anxious about the delivery. I then called Best Buy to find out where my new TV was. I was prepared to complain for not getting any kind of update for the late delivery. I was not prepared to be told that my TV order had been canceled in their system. The "customer service" man seemed to be annoyed with helping me after they had taken the full amount of about $2,000 out of my checking account three days prior. I received no apology or sympathy of any kind. In fact, I was told there was no way to tell how or why my order was canceled. I angrily told the man that what he said was nothing short of unacceptable. I also told him that I wanted my TV delivered the next morning with a refund credit for the unboxing & set up that they already charged me over $200 for as part of the purchase. I was rudely told that there was no way to deliver my TV until sometime early the next week. I was furious at that point. You see, I jumped the gun & helped my maintenance man move my existing 85 in TV to my bedroom & my 75 in TV from my bedroom to the other room in anticipation of my new Hisense in the living room. I canceled my Best Buy TV order & demanded a full refund for the whole thing. I then went online doing even more research & got so frustrated with the different features of all of the TV's there are to choose from. I decided to wait for now before asking my handyman to help me put the TV's back to their original places. I should have ordered my new TV from Amazon or Walmart in the first place. Everything I could ever want seems to only be at either one of those two great companies. I most certainly will never buy anything from Best Buy ever again! 🤬

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