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Best Buy Centennial
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Centennial
How do I check product availability at the Centennial Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Centennial Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Centennial stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Centennial Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3548 reviews)
Elease J
January 08, 2025
1 out of 5
Customer service need to be worked on in this store. Jesus Customer was horrible today as I was trying to make a payment for my husband. I can't believe he's a manager and I can tell he didn't want to help me.
Response from Best Buy
January 08, 2025
Hi, Elease,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support when making a payment in store.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64657764" when reaching out on social media.
Regards,
^Ravi
Jeff H
January 06, 2025
1 out of 5
I can't believe this happened but it certainly did.......I drove to this location 20mins with a company credit card with a 5k limit looking to walk away with a projector for an up coming presentation. After speaking with a sales associate he recommends an Epson but he admitted he didn't much about projectos. He said "you probably can get this on Amazon for cheaper but it will be a few days" I said let me speak with your manager. AJ "The manager" came over and I asked him if he knew more about projectors he basically said Sony has a good one out but he couldn't show me the Sony unit because he doesn't work for Sony. Then he said "you probably can find more information on projectors by looking on Amazon" the Epson salesman was nice and helped me finish this purchase. These guys don't understand history. No more Circuit City, Radio Shack, Fryes, and soon because poor customer service well will STOP SHOPPING at Best Buy and then there will be no more BEST BUY. I will never step back into this location ever again.
Response from Best Buy
January 06, 2025
Hi Jeff,
Thanks for sharing this review with us here. I'm concerned to hear about this experience that you had in our store, and the lack of assistance that you received, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this is documented and addressed, and provide any assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64651075.
Thanks,
^Caleb
SHELLISE B
December 31, 2024
5 out of 5
This is my 2nd trip to Best Buy in the last 2 months. I have been fortunate to be helped by associate, Vital. He is very knowledgeable, friendly, and helpful. He made excellent recommendations based on what we needed, saving us money on both trips!! When you come, ask for Vital! He's worth waiting for!!
Rob L
December 30, 2024
1 out of 5
Horrible and vicious mistreatment from the manager on duty today. He kept coughing and telling me my issue wasn't his problem. I was kind and simply asked why was not contacted about a product not being in stock. This is after I paid for the product and received confirmation that my order was ready for pick-up. I am dumbfounded at the ignorance and customer mistreatment. Shame on you Best Buy
Response from Best Buy
December 30, 2024
Hello, Rob,
Thank you for providing your feedback on Google my Business. Having order issues and store leadership unwilling to help is frustrating. We would like to hear about your experience, here at the corporate office.
Feel free to reach out on social media with the links below. When you are reaching out mention "Google Review 64625975", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay