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Best Buy Centennial
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Centennial
How do I check product availability at the Centennial Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Centennial Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Centennial stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Centennial Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3560 reviews)
A M
February 21, 2025
1 out of 5
Things the Best But sales guy said ended up not being true. Said if any issue with a tv just call and they'll pick it up and refund no problem. But delivery people didn't leave any number. And the local phone listed online is diverted to someone in Asia who then asks for private details and they then pretend to help. They said they want a Chinese company to handle fixing it instead. Their AI phone system makes it near impossible to reach anyone in the US, especially not in the local store. I figured out that asking for Geek Squad repeatedly can do it. The AI wants badly to send you to someone else though, but if it eventually seemed to work. Bypass them and go to a US based Geek Squad but he said he couldn't schedule a pickup for some technical reason. 1 hour wasted so far and nothing accomplished, still left with a broken TV they sold me. Not very nice selling broken products then not providing customer service to resolve it.
UPDATE: You seriously want me to publicly post my private contact info to public social media pages?! I've already called you 4 times about this and was transferred to different people. Case id# 353020777. Why don't you just order the TV pickup and refund right now rather than require more random hoops to jump through?
Response from Best Buy
February 21, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my protection plans will be fulfilled easily and efficiently. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64839944".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Tina R
February 07, 2025
5 out of 5
Outstanding Customer Service at Best Buy, I recently had the pleasure of being assisted by Tones Onofre, and I am very impressed at the level of service I received. he was incredibly welcoming, respectful, and genuinely eager to help. Tones took the time to listen to my needs and provided expert recommendations and explained everything in a way that was easy to understand.. What stood out the most was his compassion and patience, I never felt rushed or pressured. It’s rare to find someone who combines professionalism with such a personal touch.. it made my shopping experience truly enjoyable. If you’re ever at this Best Buy I highly recommend Tones Onofre for excellent service ..
Virgil C
February 01, 2025
5 out of 5
Huge thanks to Ajay for his superb help! He went above and beyond to make sure I had everything I needed for my TV and all the necessary supplies. His knowledge and patience made the whole process smooth and stress-free.
MR P
January 31, 2025
5 out of 5
Fun experience especially listening to surround sound at the ho.e theater place