Best Buy Centennial

⭐ **1-Star Review – Extremely Disrespectful Experience With General Manager Sheldon at Best Buy** Today, I had one of the most uncomfortable and disrespectful experiences I've ever had at Best Buy, and unfortunately, it involved the store's general manager, **Sheldon**. Earlier today, I walked into Best Buy with my boys to purchase some Dragon Ball Z cards. We made our purchases and left the store. Shortly afterward, I realized I had forgotten to buy something, so I went back inside to purchase a cable modem. As soon as I walked back in, Sheldon approached me and rudely said, **"We're out of cards."** I politely responded, "Okay." He then added, **"And your boys already got cards as well."** I was confused by his attitude and explained, "I'm not here for cards. I'm here for a cable modem." He rudely responded by telling me to go over to another employee for help. At that point, I felt uncomfortable and decided to ask him directly, "Is there an issue with me and my boys buying cards?" His response was, **"No, but you guys already got some, and you've been in the store way too many times."** I couldn't believe what I was hearing. Since when is a customer made to feel unwelcome for visiting a store multiple times and spending money? My boys and I were simply shopping and enjoying something we like together. We weren't causing problems, being disrespectful, or doing anything wrong. I decided to find another manager and explain what had happened. Thankfully, I found a female manager who listened to my concerns and said, "Let's make this better. Let's go talk to him." When we approached Sheldon, I calmly explained that his attitude and the way he spoke to me had made me feel uncomfortable and unwelcome. Instead of acknowledging my concerns professionally, he repeated that we had been in the store too many times and had already purchased cards. Then came the most disrespectful part. Sheldon sarcastically asked me, **"Oh, what do you want, an apology?"** He followed that with a mocking apology, saying something along the lines of, **"Oh, I'm sorry. I'm very sorry. Do you feel better now?"** I was honestly shocked that someone holding the position of general manager would speak to a paying customer this way, especially in front of another manager. **I wasn't asking Sheldon for special treatment. I was asking to be treated with basic respect.** As a father, I enjoy taking my boys shopping and sharing experiences with them. We should never be made to feel like we're doing something wrong simply because we enjoy collecting cards or visiting a store more than once. A general manager should set the example for customer service, professionalism, and respect. Unfortunately, Sheldon's behavior demonstrated the complete opposite. I hope Best Buy's corporate office takes this complaint seriously and looks into how General Manager Sheldon treats customers. No customer should leave a store feeling embarrassed, judged, or unwelcome for simply shopping with their children. **Best Buy, customers shouldn't have to earn respect. Respect should be part of the shopping experience from the moment they walk through your doors.**

Really excellent service in the purchase of new phone. Excellent service.

Decent sized best buy with your normal variety of products, such as PCs, TVs, appliances, and video games. Their gaming section was fairly bare-boned. They also have a sign out from saying out-of-stock pokemon cards to stop getting asked by customers.

Always friendly and helpful associates