Best Buy Centennial

Went in at 10AM looking for a dash camera. Don't know much about them so I looked at a few but wanted to talk to an employee about different features. 20 minutes later couldn't find anyone to help and left. I will try again another day later in the day but probably won't be any better. Have employees available to assist your customers if you want my business.

Don’t buy anything open box without inspecting the entire thing first before you leave the store. I bought a Samsung TV open box and when I got home, I noticed the screen was cracked and they would not let me return it. $420 down the drain. Left it right there at the return desk. Update* contacted corporate and customer service and told me there’s nothing they can do

Very disappointing experience with Best Buy. I went to Best Buy around 8:30 PM to purchase a Samsung Galaxy Z Fold 8 Ultra as a birthday gift for my husband. Everything seemed fine at the time of purchase. When I got home and opened the box, I immediately realized that I had been given the wrong phone — a Samsung Galaxy Z Flip 8 instead of the Fold 8 Ultra I had requested. By that time, it was already late and the store was closed, so I had no choice but to wait until the next morning to return. I went back to Best Buy first thing the next morning to correct their mistake. The employee initially told me there would be no problem exchanging the phone and that I would simply need to pay the approximately $700 price difference. However, I was then told that I also had to pay a $45 fee because the box had been opened. I explained that I had opened the box at home because I had every reason to believe Best Buy had given me the phone I actually purchased. The only reason the wrong phone was opened was because of Best Buy’s mistake, not mine. I do not believe a customer should be charged a fee for discovering that the store gave them the wrong product. Despite all of this, I decided to continue with the purchase because the phone was supposed to be a special birthday gift for my husband. Then, unbelievably, the employee brought me the wrong phone AGAIN — this time it was the correct model, but with less storage than the version I had requested. After approximately an hour of waiting, they finally brought out the exact phone I wanted. At that point, however, I was told that because of the way they had processed the exchange, I could no longer finance the approximately $700 difference and would have to pay the entire difference immediately. At this point, after all the waiting and after having been given the wrong phone twice, I was extremely frustrated. The employee’s attitude also became rude and dismissive. I finally told her that under these circumstances I was not going to purchase anything. Instead of making any effort to resolve the situation or showing concern about losing a customer who was prepared to spend around $2,000, she simply responded, “Okay,” and actually seemed relieved that I was leaving without making the purchase. What makes this experience even more disappointing is that just one week earlier, I had ordered a television from Best Buy online that never arrived. I eventually had to go to the store myself to cancel the order and get my money back. That process also involved unnecessary hassle, explanations, and more waiting. So within approximately one week, I had two separate extremely frustrating experiences with Best Buy — first an online television order that was never delivered, and then a phone purchase where I was given the wrong device twice and was expected to deal with the consequences of mistakes that were not mine. I am writing this review under my own name and I stand behind every word of it. Everything described here reflects my personal experience with this store. I absolutely DO NOT recommend this Best Buy location. I came prepared to spend a significant amount of money and purchase a special birthday gift for my husband. Instead, after multiple mistakes, unnecessary fees, a great deal of wasted time, and extremely disappointing customer service, I left the store without the phone. This is not how a customer should be treated — especially when the problems were caused by the store in the first place.

Great place to get all your electronics and appliances Great and friendly staff as well