Best Buy Centennial

Very disappointing experience with Best Buy. I went to Best Buy around 8:30 PM to purchase a Samsung Galaxy Z Fold 8 Ultra as a birthday gift for my husband. Everything seemed fine at the time of purchase. When I got home and opened the box, I immediately realized that I had been given the wrong phone — a Samsung Galaxy Z Flip 8 instead of the Fold 8 Ultra I had requested. By that time, it was already late and the store was closed, so I had no choice but to wait until the next morning to return. I went back to Best Buy first thing the next morning to correct their mistake. The employee initially told me there would be no problem exchanging the phone and that I would simply need to pay the approximately $700 price difference. However, I was then told that I also had to pay a $45 fee because the box had been opened. I explained that I had opened the box at home because I had every reason to believe Best Buy had given me the phone I actually purchased. The only reason the wrong phone was opened was because of Best Buy’s mistake, not mine. I do not believe a customer should be charged a fee for discovering that the store gave them the wrong product. Despite all of this, I decided to continue with the purchase because the phone was supposed to be a special birthday gift for my husband. Then, unbelievably, the employee brought me the wrong phone AGAIN — this time it was the correct model, but with less storage than the version I had requested. After approximately an hour of waiting, they finally brought out the exact phone I wanted. At that point, however, I was told that because of the way they had processed the exchange, I could no longer finance the approximately $700 difference and would have to pay the entire difference immediately. At this point, after all the waiting and after having been given the wrong phone twice, I was extremely frustrated. The employee’s attitude also became rude and dismissive. I finally told her that under these circumstances I was not going to purchase anything. Instead of making any effort to resolve the situation or showing concern about losing a customer who was prepared to spend around $2,000, she simply responded, “Okay,” and actually seemed relieved that I was leaving without making the purchase. What makes this experience even more disappointing is that just one week earlier, I had ordered a television from Best Buy online that never arrived. I eventually had to go to the store myself to cancel the order and get my money back. That process also involved unnecessary hassle, explanations, and more waiting. So within approximately one week, I had two separate extremely frustrating experiences with Best Buy — first an online television order that was never delivered, and then a phone purchase where I was given the wrong device twice and was expected to deal with the consequences of mistakes that were not mine. I am writing this review under my own name and I stand behind every word of it. Everything described here reflects my personal experience with this store. I absolutely DO NOT recommend this Best Buy location. I came prepared to spend a significant amount of money and purchase a special birthday gift for my husband. Instead, after multiple mistakes, unnecessary fees, a great deal of wasted time, and extremely disappointing customer service, I left the store without the phone. This is not how a customer should be treated — especially when the problems were caused by the store in the first place.

Great place to get all your electronics and appliances Great and friendly staff as well

Absolutely the worst I went in there to have My laptop updated asked for the year subscription of office 365 as for the year of Adobe all installed and then a virus protector I pick up my computer and nothing is even done to it literally 24 hours later when the guy told me it would take 2 to 3 days nothing was done. I call and get stuck in AI hell and only spoke to somebody who I couldn’t understand a word they were saying and they said that oh well we don’t normally do that but yet they sold me $200 on a membership and stated to me that that would all be done and covered in the membership. I even double checked it with the kid there was more interested in paying attention to whoever he was talking to on the other end of his little headset that now I bought a membership and didn’t get done complete scam. I can’t even talk to a real person. I had to make another appointment to go back in there the Decatur location in North Las Vegas absolutely absolutely the worst customer service I want my damn $200 back on a membership, especially since now I’m gonna have to go and do everything on my own why even go there?

Two days ago a kind young man helped me load my new monitor and PC into my car. Initially he was right by the door greeting customers but ended up helping when I asked where I could get a cart to place my items in. I have trouble hearing often, so I might have gotten his name wrong. I believe it was Nick? He had really nice styled hair, and I believe he had glasses on? In any case, he was extremely helpful and really nice!