Best Buy Sw Las Vegas

Es buen lugar para comprar tecnología

I had placed an order last week, and was given seven different answers concerning the status of an online pickup order. It was stated that the item would be ready for same day pickup within an hour. When arriving in the store around 2 hours later a staff member at pickup had let me know that the item was not in the store at all and needed to arrive on truck, which had no time estimated. Checking online the next day, I spoke with someone who had said there was a confirmation hold on my end for account information- which I quickly went through and confirmed everything was correct. Next call I was told that the item was in store and just needed time to be brought to pickup and to wait for an email, notably this representative answered the call in what I believe was a bad mood, and just repeated her sentence to wait for a pickup email at least four times. This email never arrived, and when calling the next day I was told that my bank had never put the payment through and that the item was on hold in store due to that issue. Speaking with my bank, this I hold was placed on Best Buy’s end and that any action to confirm this purchase was completed successfully already. Calling back, I was told there was a technical issue that had mistakenly placed the item on hold and that I could pickup momentarily. About an hour later I received an email that the entire order was cancelled, and when calling to see if it was possible to come in person and buy the item at a register would be possible I was told yes- and to call to confirm this in an hour. Called again an hour later and I was told that the item had never been sent to the store and had been at the warehouse this entire time, and was not available for purchase. I wish I had not wasted my time for an item that was never arriving, and that I could instead make a purchase elsewhere much sooner without playing phone tag and given a different answer from each person I had spoken to. Incredibly disappointed in their service, and want to warn others against online purchase through this company, as it seems like there is very poor communication on the internal end.

It's a really great place.

Friendly associates and Helpful