Clean store employees come up and ask if you need help right away
Laptop arrived damage after waiting for it all week, then they order me a replacement and the guy who wants to deliver it the next day almost bails on me because he knocked the door so quietly, I had to chase him down to get my laptop. They make this way hard.
Response from Best Buy
June 04, 2026
Hello,
Having that kind of experience with your order is frustrating. Allow us to hear more about this matter. Please mention review # 160875 when connecting on a private social media link.
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I had a disappointing experience with Best Buy. One of their employees suggested that we get a plus membership to get a membership deal. I was told that I could cancel the membership anytime and get a refund on the next day. However, when I reached out to their call center to request a refund, I was informed that they couldn’t process it. I feel like they didn’t provide us with enough information to make an informed decision about signing up for the membership. Overall, I was very dissatisfied and disappointed with the service.