Best Buy Sw Las Vegas

Had to find an actual employee to help me. The first 2 pointed and the one I found walked me to what I was looking .

Geek squad. They need to get better at managing customers Andrew is a drone, and he doesn't process information the best. He's probably best suited for the video game section. He made us wait 40 minutes, For him to make us wait another 20 minutes again. Our appointment was at 1120 im here in line, is 1225. We had an appointment. U guys need to hire some help. It's 1240. And Andrew ended up helping us.

I like tha bestbuy

I had a very frustrating experience at this Best Buy location - Arroyo Crossing. I showed the employee the exact Dell laptop I wanted: Intel Core i7, 16GB RAM, and 512GB storage. However, he gave me a similar-looking model with only 8GB RAM and a Core i5 processor. I didn’t realize the mistake until I got home, so I had to make another 40-minute round trip because of his error. When I returned to the store, instead of apologizing, he initially argued with me and insisted that he had given me the correct laptop. After checking, it was clear that it was not the computer I had asked for. He then told me he could give me a “discount” if I took an open-box version of the correct laptop. I agreed because I thought he was offering an additional discount to make up for the inconvenience. At checkout, however, the price was $558.99 — exactly the same open-box price already advertised on Best Buy’s website. There was no additional discount at all. What bothered me most was not simply receiving the wrong computer. Mistakes happen. It was the way the situation was handled: no apology, arguing with me about the mistake, and presenting the normal advertised open-box price as though he was giving me a special discount. Customers do their research before making purchases, and they should not be made to feel like they won’t notice the difference. I expected much better customer service and transparency from Best Buy. This experience wasted my time and left me feeling misled