Very friendly and helpful staff
Had to find an actual employee to help me. The first 2 pointed and the one I found walked me to what I was looking .
Geek squad. They need to get better at managing customers Andrew is a drone, and he doesn't process information the best. He's probably best suited for the video game section. He made us wait 40 minutes, For him to make us wait another 20 minutes again. Our appointment was at 1120 im here in line, is 1225. We had an appointment. U guys need to hire some help. It's 1240. And Andrew ended up helping us.
Response from Best Buy
August 24, 2026
Hi, Robert,
We appreciate you taking the time to write us regarding your experience. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this documented for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/Rai6sE), X/Twitter (https://bby.me/lllu36) or Facebook (https://www. https://bby.me/hPrKwQ) with the details of your situation, as well as Google Review 209501. We look forward to hearing from you.