Best Buy Sw Las Vegas

Closing Best Buy accounts and moving onto Amazon- the salesman were ridiculous trying to get us to buy a 10k TV ! We found our own open box deal after dealing with them, really felt like a used car dealership. We asked , the open box items work correct? And were assured they do otherwise they would not be on the floor . Welp - paid $200 to have it mounted and guess what, it doesn’t even power on! Called TCL support they say bring it back, Best Buy rep totally dismissive on the phone - no customer service , super frustrating , time to go back to doing business with people that care . Things happen but the customer service support is horrible. We have been loyal customers for decades ……..

Sold me an Open Item TV that doesn’t work. They promised it worked and would have no issues. Had it mounted and put on a wall, all to find out the TV would not turn on. When I called they said sorry, you have to re-box it and return it. Never going to best buy again. Paid 200 dollars to be mounted, all to pay someone else to come and unmount it. Then had to piece together the box that was destroyed as we pulled the TV out of the Box. Thanks Best buy! The support line was worthless and they don’t let you talk to the actual store you bought it. Best Buy is going down hill quickly.

Do not buy an open box TV here. Purchased a 'Good' condition Sony oled. Thank goodness I checked inside before checking out. The TV had literal dirt on it, the stand was dented in multiple places, the remote had mud (?) on it, the stand screws were just rolling around in the box (no idea if some were missing), and the TV was described as good condition. The customer service could not have cared any less in person and were rude. When I wanted to refund the purchase, I was told I had to carry the TV across the store to ask for a refund at customer service even though I never left the pickup station. They also declined to help me carry the TV across the store.

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