Best Buy Reno

I had an appointment scheduled for 12:20, but I arrived a little early. I went to the counter and simply asked if I had selected the correct appointment type for a battery replacement on my phone. I also asked if, assuming I had, I could leave my phone and come back at my scheduled appointment time. Unfortunately, the employee was completely unhelpful. He told me he couldn’t do anything until my appointment time. I then asked if he could at least tell me whether they had the replacement battery for my phone in stock. His response was that I would have to wait until my appointment, and only then would he be able to tell me if they even had my battery available. I asked again if he could simply check the inventory, and he said no. I was surprised by the lack of customer service. A quick inventory check or a simple answer would have taken only a moment and could have saved us both time. Instead, I cancelled my appointment on the spot and decided to take my business elsewhere.

I went to Best Buy this morning and I was lost and a Cashier by the name of Chris was very very helpful. Professional and understanding. I am 62 years old and he really took the time to assist me. When I was waiting to thank him, he was assisting another elderly customer. I appreciate his patience and wonderful customer service. Thank you Chris 😊. This was approximately 10:15 AM this morning. 5 stars for Chris definitely.

Employees were very friendly and helpful.

Can't get thru robot to speak to employee !! Tried and tried to get live person. Then asked for manger. Got a girl who spoke broken English. Obviously from China. She denied it. Wouldn't help me get employee , so done with best buy