Best Buy Reno

Had to head over to the Reno store for an exchange/repair on a Cyberpower pc. While they couldn't fix it in store (case falling apart), the Spanish Springs store worked with this one to set us up with an exchange for a similar one. They really went above and beyond to find a workable solution and there was no muss or fuss coming over to this store to finalize things. It's great how much these stores coordinate with each other and there's a reason I opted to go through Best Buy over an online retailer - this couldn't have happened with an online retailer. Taylor, Christina and the team members at both stores take customer service seriously and are why we keep coming back. Hopefully the regional management rewards and retains these folks - they made our lives so much easier and deserve to be recognized for how above and beyond they go.

Everyone there is very helpful. They showed me where everything I needed was.

Worst experience ever. I called fir geek support and after 4 hours, including escalation to another technical support team, they did not resolve my issue

Worst experience ever as a customer. I got a phone from them and I went to see if I could exchange it for a better phone. The lady at customer service just took my SIM card out and assumed I wanted to return it I just wanted to know if I can exchange it for a better one. Then she goes and tells me that there's going to be restocking fee and I never told her I actually wanted to return it. I was just trying to ask questions and she did not want to have answers.