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Frequently Asked Questions About Best Buy Reno
How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4020 reviews)
CJ
May 31, 2026
5 out of 5
Excellent Best Buy Location!
I shop at this Best Buy frequently, and every visit has been a great experience. Collin in the computer department consistently provides outstanding customer service. He is knowledgeable, patient, and always takes the time to explain products in a way that helps me make informed decisions.
I wanted to leave a review today not only because of Collin, but also because of the exceptional service I received from the entire team. Plankton, Garrett, and Peter were all incredibly helpful, professional, and friendly.
It’s refreshing to find a store where employees genuinely care about helping customers. Thank you to these gentlemen and the entire staff for consistently providing such a positive shopping experience!
Alberto T
May 30, 2026
5 out of 5
Very helpful staff
Diane R
May 21, 2026
5 out of 5
Got right in. Very knowledgeable and efficient.
Avy A
May 13, 2026
1 out of 5
I was at Best Buy with my husband looking for cellphones and apple watch. We were curious about several items and ready to buy, but the employees were all in their own world. No one approached us or offered help, and after about 15 minutes we left because no one seemed interested in assisting customers. Better go directly to Apple Store or buy online for better service.
Response from Best Buy
May 13, 2026
Hello, Avy,
Thank you for taking the time to share your recent experience. We understand how important excellent customer service can be, and we would like to take a closer look into this to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 151929.
Facebook (https://bby.me/8Uno16)
Twitter/X (https://bby.me/OPI7px)
Instagram (https://bby.me/TW6pnP)
We look forward to assisting you there.