Best Buy Reno

Pierce was such a gem! So such a cool dude, he went out of his way to help us find a sound bar that met the quality sound we were looking for. True genuine customer service is hard to find these days. Definitely will be back for him!

Store was empty of customers and my husband & I went into the store to possibly purchase new phones. No one greeted us, asked if we needed help or anything. So we continued through the store and so we walked up to a back counter with phones on display and asked the man behind the counter for help. He helped us but it shocked me that nobody was at the door/entry area, watching who comes in & out.

I ordered something for same day delivery and left both my address and delivery instructions as I know I’d be at work for the delivery. At time of delivery the delivery driver thought their contracted third parties Roadie left my package on a different floor of my complex in front of a completely different apartment. I tried to reach out with no response. After work I walk every single floor of my building checking every apartment and found no package. So I reached out to customer service through the chat. I was told that I could request a replacement and when I agreed that the replacement request was successful and I’d receive confirmation in the next couple of days. I did mention to the agent that I would reach out to management in my complex to see if it had been brought to them but no luck with that either. The next day I receive an email saying that no relevant or refund would be issued and to contact law enforcement. This is far from the confirmation I received the day before. And of course this email is sent out less then 3 minutes after the main customer service line closes. So I reach out to the site at which it was ordered and I am left on hold for over 45 mins with no answer. Considering the price of the package, the lack of response from the driver, the lack of competency of following instructions and leaving a valuable package at another doorstep, and being told to contact the police instead of receive the promised replacement I am not happy. I tried to reach out as proactively as possible and assured the agent if the other pair was found it would be retuned but no. Do not shop here if you value your time, money or any sort of honesty. EDIT: Customer service has been no help on this matter. I have now spoken with three agents. The second gave me an employee emergency hotline number and told me that that team would handle my issues. The third denied that the number was for employees. Formal complaints have been filed.

Best buy is my spot. Everybody is helpful, nice and knowledgeable. And their reasonably priced.