Richard M
October 26, 2025
Eli in Latptops was kind, enthusiastic, determined, helpful and knowledgeable. Went twice plus another BB and no one helped me as much as he did. Very swift too.
Thanks Eli for turning around my experience.
Ppl like you are why BB still exists. Customer Service and being able to test tangible products.
On Oct 18, 2025, we purchased a receiver from Best Buy in Reno and had great customer service from each employee we interacted with, especially the man (I’m sorry I didn’t catch his name, it was around lunchtime) working the online order pickup/return counter and Premium Designer Cody H. Cody took the time to answer our many questions in the store, then we made an appointment for him to visit our home to give us more advice regarding our home theater setup. He arrived on time for the appointment and helped us solve a receiver/speaker problem while explaining everything as he went along. We received better service and more information from Cody than we did three members of Best Buy’s Geek Squad were hired to help us set up our home theater when we first moved. I’d recommend going to Cody first and explaining your theater needs and wants and allowing him to advise you.
Very helpful but didn't have what I needed