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Frequently Asked Questions About Best Buy Reno
How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4088 reviews)
William W
October 24, 2026
2 out of 5
Setting up my repair was simple and the guy was great. Came in on a Sunday, scheduled the repair for Thursday for the part to come in. Get there Thursday and they can’t repair it because the tech isn’t comfortable with apple devices unless supervised so I’ll have to wait till Saturday. I have to reschedule my appointment in the car because neither tech there offered. Fine, whatever. Drop the phone off at 12:40 on Saturday, I’m told it’ll be done around 6 but they’ll call when it’s ready. I have to ask if I can leave an alternate number, it’s written on a sticky note and I leave. 6 rolls around, still no call. I wait till 7 to go in and it’s ready, great. I open my texts, it was ready at 2:50. No call was attempted on the other number, only a text and call on the phone being repaired. If I didn’t leave a number I can see it being my mistake, but I left another number because the normal forms of communication weren’t available. Which I again had to ask to leave. At almost every turn it just felt like procedures were ignored, or there is no procedure for contacting someone without their phone. I couldn’t tell
Deborah G
October 22, 2026
5 out of 5
Peter G was great with customer service and making sure I had everything I needed for my school laptop.
sunshower
October 19, 2026
5 out of 5
Trevor with GeekSquad, 10/10!! Give that man a raaaiisseee!! Was so kind, patient and knowledgeable! ❤️
Mike T
October 17, 2026
5 out of 5
Mid week morning no waiting. Services excellent, Carson & Kevin Rocked it