Had to visit the Geek Squad at Best Buy for a broken screen on my 2023 MacBook Pro. Shanen was extremely helpful throughout the entire process. Since my AppleCare had expired a few months before the screen cracked, we knew the repair would be costly. While the required diagnostics were running, Shanen took the time to walk me through Best Buy’s inventory, including new, refurbished, and open box options, so I could compare alternatives.
The screen replacement quote came in just over $800 with a two to three week turnaround, which was consistent with a private Apple repair shop, though Best Buy’s repair timeline was longer. In the end, I decided to go with an open box 14 inch 2025 MacBook Pro instead.
Honestly been to a few best buys, and im pretty knowledgeable when it comes to electronics, The staff were professional, quick and VERY helpful giving tips and recommendations while providing great service, when it comes to a store like best buy, or home depot or anything specific designed towards a specific category of home goods, electronics, or groceries that means everything hands down one of the best, best buys I have been to
Jennifer S
December 12, 2025
I was very pleased with the two men that helped me exchange my laptop the other day. They went out of their way to search what was the best laptop for whst I needed. The guys at the store in sparks were no help at all. But the two guys at the Reno store made up for it and got me a computer that worked great for what I needed. So thank you!
DeeDee D
December 11, 2025
Everyone was very welcoming and got service right away and didn't have to wait long.