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Frequently Asked Questions About Best Buy Reno
How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3963 reviews)
God_Beast_Bomb P
February 13, 2026
4 out of 5
You need to hire better employees. I went to return a broken SD Nintendo card and was refused. Then I tired to get a trade in for my PS4 and Nintendo. They estimated $110 and then refused because it was four days before Christmas. So, I took my money and trade ins to GameStop by Traget in South Reno and they have me $160 in trade in credit and bot a new Nintendo 2. Then I told them about the new PS headphones are defective and have static sound in the back that hurt people ears. They couldn't give me my money back, but they did give me a new one at least. Still has sound quality issues, it's obvious a product that shouldn't be sold, but they dont care anymore. I've been shopping here and only here since I was 15 years old. You lost a loyal customer bestbuy. I think GameStop is better. They even let me trade the Nintendo SD card for one of there own. Then on January I spent $1100 on a new console and the works. Thank you GameStop, you the Man!!! Take my money, someone here wants it at least.
Antoinette
February 09, 2026
1 out of 5
Your AI phone directory sucks, hard.
Response from Best Buy
February 09, 2026
Hey,
We want to hear more about recent phone interaction. Please feel free to connect on social media links. Mention review #115038 when doing so.
Facebook (https://bby.me/k8noe1)
Twitter/X (https://bby.me/aqw6b2)
Instagram (https://bby.me/4lr00j)
David G
February 07, 2026
1 out of 5
Best buy has gone down hill over the years and it's all because of he staff at the store level they hide from customers and its a struggle to find anyone to help get a product
Austin
February 03, 2026
3 out of 5
Old security guard is on one.