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Best Buy Reno

4.0
(3994 reviews)
5575 S Virginia St
Reno, NV 89502
(775) 448-9797
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Frequently Asked Questions About Best Buy Reno

How do I check product availability at the Reno Best Buy?
How do I check my order status?
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
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Recent Reviews

4.0
(3994 reviews)
Lee T
March 31, 2026
5 out of 5
Great prices
Shelby R
March 26, 2026
1 out of 5
(Response added) The phone number doesn't reach the store front. It transfers you to an POS AI program and customer service who can't transfer you to the actual store. This is beyond rediculous and stupid. I tried to call about my TV installation being canceled, less than an hour before the end of the installation window, and was given two different stories. This leads me to question the integrity of Best Buy and their employees. I will now have to drive over an hour to get this resolved when a simple PHONE CALL to the ACTUAL STORE would have worked. How Best Buy resolves the issue with my order will determine if I ever come back. Response: This is beyond frustrating. If I wanted customer service to help me I would have called customer service. This is an issue that only the actual store can fix. What "customer service" could do was schedule the installation another 2 weeks out. That means installation will not happen until a month after purchase. I can understand this delay from a small mom and pop shop, not a multi-billion dollar company. Working in retail I can understand canceling because the order didn’t arrive at the store. I can understand canceling because the installer is sick. What I can't understand is being lied to about why the installation was canceled. I was given these two reasons and I can't connect with the store to figure out which one is the truth. This "directing calls to customer service so the employees in the store can focus on in-store customers" will put this company into bankruptcy because no one will want to deal with this. And it took me 3 hours on the phone with customer service to get them to send a message to the store manager (the employee who made this sale) to contact me. Sadly they haven't called me back. So now I have to waste gas and money to drive 40 miles to fix this issue that a simple phone call to THE ACTUAL STORE would have solved the issue.
Response from Best Buy
March 27, 2026
Good morning, Thank you for sharing your feedback. We understand having your installation appointment be cancelled unexpectedly and not being able to speak with someone at the store, isn't ideal. At this time, calls are directed to our support teams, as an effort to allow our store employees to focus on the customers in their stores. These support teams should be able to assist with any delivery and installation needs though, as those are often not handled directly by the stores. That said, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/48YsZ9), Twitter/X (https://bby.me/lVk2pL), or Instagram (https://bby.me/XwDEz2), we'd be happy to review this further with you. Please also mention your "Google review #135181" in your message.
Alana G
March 25, 2026
1 out of 5
Shitty customer service. Forces customers to go out in 80 degree weather after buying 2 speakers for $700 bucks to test them with a mic. Just to turn around and have to return them. Lazy employees. Spence just says “gotcha” when I complained about this.
TJ S
March 23, 2026
5 out of 5
Had exactly what I was looking for. Good variety, friendly staff.

About Best Buy Reno

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