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Frequently Asked Questions About Best Buy Reno
How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3903 reviews)
Kurtis T
October 26, 2025
5 out of 5
Easy peasy
Richard M
October 26, 2025
5 out of 5
Eli in Latptops was kind, enthusiastic, determined, helpful and knowledgeable. Went twice plus another BB and no one helped me as much as he did. Very swift too.
Thanks Eli for turning around my experience.
Ppl like you are why BB still exists. Customer Service and being able to test tangible products.
Amanda
October 22, 2025
5 out of 5
On Oct 18, 2025, we purchased a receiver from Best Buy in Reno and had great customer service from each employee we interacted with, especially the man (I’m sorry I didn’t catch his name, it was around lunchtime) working the online order pickup/return counter and Premium Designer Cody H. Cody took the time to answer our many questions in the store, then we made an appointment for him to visit our home to give us more advice regarding our home theater setup. He arrived on time for the appointment and helped us solve a receiver/speaker problem while explaining everything as he went along. We received better service and more information from Cody than we did three members of Best Buy’s Geek Squad were hired to help us set up our home theater when we first moved. I’d recommend going to Cody first and explaining your theater needs and wants and allowing him to advise you.
Marie H
October 20, 2025
4 out of 5
Very helpful but didn't have what I needed