Best Buy Reno

I went into Best Buy today intending to purchase a new phone because mine had died. The only model they had that matched what I needed was the newest—and most expensive—version. Wanting to get up and running quickly, I was ready to spend the $1,000 and move forward with the purchase. When I mentioned that I needed to transfer data from my old phone, the sales associate told me it would cost an additional $40 unless I signed up for a Best Buy Plus membership at $50 per year. At that point, I walked out and decided not to buy the phone. Retail stores keep asking why customers are shifting to online shopping. This is why. The constant nickel-and-diming for basic customer service pushes people away. I ended up purchasing a phone online for significantly less, and even though I have to wait 24 hours for it to arrive, I feel much better about that purchase than I did during the 20 minutes I spent in the store.

Mr CASEY Deriso for manager his professional, and he acts like one very kind he listens. He cares about a person in front of him that’s a manager status thank you very much for your service

Rude

Excelente atención