How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4045 reviews)
Wendy H
July 08, 2026
1 out of 5
Very ridiculous... Waiting almost 30 minutes for someone to hand me a computer so I can pay for it and leave but I see 4 blue shirts and all of them say "I'm not sales" well what are you, decorations? Don't go here unless you want to spend all day waiting for incompetence!!! 🤬
Response from Best Buy
July 08, 2026
Hi,
It is upsetting to have to wait that long to receive assistance with a purchase. We'd appreciate the opportunity to learn more about your experience.
Please feel free to connect with us through a private social media link and reference review #184684 when providing additional details.
Facebook (https://bby.me/DhXbWY)
Twitter/X (https://bby.me/VR27qx)
Instagram (https://bby.me/uOM71S)
Alex M
July 01, 2026
1 out of 5
Tony the manager could use some training in the customer service department from Frazier the other manager; While having the day 1 hire Mel, process my return all I got as a response from whats the ETA on the return was "you should have reseted your mobile handheld gaming device at home" if you need it sooner take it back with you.
Zachary B
June 29, 2026
5 out of 5
Staff who helped me find what I was looking for with my new S11 Ultra