Best Buy Reno

I'm often surprised by how good the prices are on PC components. Almost my entire home-built PC's components were purchased here, and I always get my TVs, monitors, audio headsets, VR equipment, keyboards, and mice here. I've purchased my cell phones, a few pre-built PCs, and a couple of laptops here as well and have been happy with them. Finally, I often purchase the Best Buy warranty on things that I think might be easily damaged like cell phones and headsets; the store warranty makes getting things repaired or replaced really easy. I've been burned by store warranties in the past from other retailers, but the handful of times I had to use the Best Buy warranty it's been a surprisingly simple process and either results in them handing me a new replacement item straight off the shelf, or an inexpensive repair (such as for repairing cracked cell phone screens). I really like being able to see an item in person and I like supporting my local retailers. With prices competitive to what is available online and with a simple warranty program using local people I can talk to directly, I have no reason to shop for electronics anywhere else.

I came to store pickup my monitor and pc since the site wouldn't let me change it to drive up which is fine. I went to pickup line tried telling customer service rep that I was here pickup 2 items all he said was my name I said yes but there two items he like yeah sure only gave me my monitor said have good day told him sorry but I have two items I have pc as well he got frustrated with me but went grabbed it gave it to me. I ask him if someone could help me bring these items to car since I have my toddler and the items are really heavy. He ignored me so I asked again I said hey I do need help picking this up I couldn't even carry it off register.. he put it in cart said bye. I asked lady at the door if someone could help me she was to focused on her phone and ignored me as well.. mind you I am with my toddler.. and im a small petite women struggling carry this item not once employee helped offered to help or listened when I asked for some help.. Im not asking them carry it in car alone I offered carry one side I just couldn't carry it up alone.. while I dragged it out in cart the lady at door like bring back the cart like wow you picked up your head finally away from you phone tell me that I asked her again for help and guess what ignored again🙃 so went to car couldn't carry this big pc in my trunk I was getting frustrated but thankfully another customer stopped helped me put it in my car he was super kind. How come with employees several in store no one could help while there not even busy and completely ignore as well.. worst customer service ever seriously.. W for the customer who helped me thank you.

I went to Best Buy looking for a lens filter. I was pointed in several directions by a couple different employees. I was never assisted in finding the item. Until one employee,Krissy, found me searching. Not only did she help me find it but since it wasn’t the exact product I was looking for she helped me find a way to make it work for my device. She even went so far as to search the store for a couple of small clips to attach the lens to my phone. After several employees told me “we don’t carry that here” I was determined to find something that worked. Krissy helped me do just that. Not only was she helpful she came up with a brilliant solution to attach the lens using cable clips! Give that girl a raise!

Called to ask about free recycling for my iMac. Almost impossible to speak to a human but was eventually told they would recycle it. Brought it into store … they wanted to charge me $30. Bait & switch!