Best Buy Spanish Springs

I live about an hour away from this store (closest to me) and had to order an item online to be delivered to store. It was not cheap, a $3k item. I ordered on September 3rd and my checkout said it would be ready for pickup today (Sept 10). I drove to the store and they told me it was not yet available and to check back in 1-2 hours. So around 1pm (3 hours later), I called the store and they told me it would be available at 5pm. I went back to the store then and it still was NOT available and they told me that no one had unloaded the truck and I would need to come back tomorrow. I would have gone home if they just told me it would not be ready today. They wasted my whole day. Absolutely poor customer service and communication. If an order isn't going be ready just let the customer know so they don't wait around all day. I am beyond frustrated. I now have to make the 1 hour drive back to the store tomorrow and back home. (That is if it is even ready). I will make sure I call and get verbal confirmation that it is indeed ready to be picked up before I go. I will never have anything ordered online to be set for pickup at this store again, nor will I shop at this store due this incident. *UPDATE* - Just got an email that it will not be ready for a few days. Love spending 3k, driving 2 hours, spending the day away from home. And then late at night getting an email that it won't be ready for a "few days", after being told it would be ready at 1pm, then at 5pm, and.... here we are. No idea when I will get my $3k item. What a joke. Should have just amazoned it.

The best best buy in town very helpful and nice here! Will be back one day!

Dude , the warranty plan is awesome !!!

5 stars for customer service in the Geek Squad and Car installation services.