I am very disappointed in this store and the company. I bought a TV back in March and was told by the 2 sales people that helped me that the protection plan covered accidental damage. We bought the tv because of this. Fast forward to today, we have accidental damage and now I am being told that the protection plan does not cover accidental damage. This is not acceptable at all. I wish to be contacted to resolve this.
Their answering service is terrible. After repeatedly trying to speak to a live agent for 10 minutes through their AI virtual assistant, I was hung up on by their system. I honestly don’t understand why they treat customers this way. It’s completely unacceptable.
Response from Best Buy
May 16, 2026
Hello, Angel,
Thank you for taking the time to share your recent feedback. We would like to take a closer look into this to document any feedback you may have while assisting in your concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 153217.
Facebook (https://bby.me/wS1xzr)
Twitter/X (https://bby.me/u8xGVL)
Instagram (https://bby.me/SbevRz)
We look forward to assisting you there.
No one will pick up the phone at customer service. It’s a garage AI agent that just puts you on hold until you hang up. Called multiple times about a defective device I purchased at this store and no one would pick up the phone.
I would like to compliment my driver, Michael. He was very sweet and fun to talk to. The only reason I gave it a 4, is cuz the poor guy had to drive a p.o.s. car..i.e., shakes, tranny going out and it was dirty. ✌️