Best Buy Spanish Springs

After several bad experiences at other Best Buys, I was pleasantly surprised by the helpful and quality customer service offered at this store. The store management was helpful and the store was well organized and clean.

I bought a TV from this store. I provided all my information during the purchase but none of it was associated with my bill. The TV broke in less than 2 months and when I requested service I was told that they did not have any records of my purchase and therefore my request has been denied. This is in spite of me having a printed receipt with a reference number and customer pin. I am left with a broken product which cannot be repaired or replaced because the sales staff from this store did not do their job properly and associate the purchase with my phone number and email. I will never purchase anything from this store or from Best Buy again.

Today my wife and I had THE BEST electronics buying experience ever! My wife needed a new cell phone. Our Sales Associate at the Best Buy in Spanish Springs, NV was Chant. Chant was WONDERFUL!!! She listened to what My wife said she wanted and needed in a phone, showed her the options and explained the differences in them. This gave my wife the information she needed to make a decision. She bought what she feels is the best phone she has ever had. Chant did a fantastic job of transferring the Sim card and data from the old phone to the new and made everything really easy for us. Best Buy is a great store and Chant is the perfect ambassador for the company. Chant's customer service skills are exceptional. We are Best Buy customers for life! Great products, great prices, exceptional service.

Had exactly what I needed.