Best buy customer service is useless. If you wish to contact the store regarding a repair from geek squad, or something involving the store, there is no way to actually contact the storefront. They will send you to a call center and be of no help.
Absolutely abysmal service, do better.
My alternative to Amazon for electronics. They almost always have what I want/need. Helpful staff, generous return policy. There is a benefit to being able to see/touch an item before spending serious dollars. Geek Squad is another service that I appreciate. I don't care how easy a given tech process is supposed to be, something always goes south, and I don't need the aggravation.
After several bad experiences at other Best Buys, I was pleasantly surprised by the helpful and quality customer service offered at this store. The store management was helpful and the store was well organized and clean.