I went into the store looking to buy a pair of Galaxy Buds and a cover for my Kindle, but finding any assistance on the sales floor was next to impossible. I eventually had to track down an associate who had just finished helping a family. Even though he was clearly free, he made it completely obvious that he would rather be doing anything else than helping me. Very frustrating experience.
Response from Best Buy
June 29, 2026
Thank you for sharing your feedback with us, Allison. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/V95mgM), X/Twitter (https://bby.me/gXVB0J) or Facebook (https://www. https://bby.me/VvTXjG) with the full details of your experience. Also add Google Review 179767. We look forward to hearing from you.
Best buy is the worst the app doesn't correlate orders with the stores..left several holds on my bank account and working through the fraud protection process
Response from Best Buy
June 29, 2026
Matt, We are sorry to hear of the issues you are having when placing orders using the app. Please email bestbuymobileapps@bestbuy.com for support.
Good customer service. Greet me as soon as I enter the door and bid me farewell when I left. Definitely go back
I am very disappointed in this store and the company. I bought a TV back in March and was told by the 2 sales people that helped me that the protection plan covered accidental damage. We bought the tv because of this. Fast forward to today, we have accidental damage and now I am being told that the protection plan does not cover accidental damage. This is not acceptable at all. I wish to be contacted to resolve this.
Response from Best Buy
May 18, 2026
Thanks for sharing your experience with us. We're concerned to hear about this situation, and that you feel you were misled about the protection plan. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/CKkbGr), Twitter/X (https://bby.me/CTZYwG), or Instagram (https://bby.me/OPh5sf) and mention your "Google review #154046," we'll be happy to look into this with you.