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Best Buy Albany
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Albany
How do I check product availability at the Albany Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Albany stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Albany Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4759 reviews)
Jeff D
January 30, 2025
1 out of 5
This place will sell you a TV with a cracked screen and refuse to do anything about it. Oh, except try to extort you for a premium membership. Box was fine, we didn't remove any of the covers, just the top piece of foam to slide it out. Noticed a crack immediately. Tried to take it back but since 14 days had passed they said it wasn't returnable but told us we could return it if we paid for a premium membership. This felt like extortion to me so I refused and asked for the manager. The manager told us because of the type of damage they wouldn't return it at all even though the box was not damaged and all the protective covers were in place and the remote and cord were still wrapped in factory packaging. They told us we'd have to go through the manufacturer. Will never buy anything from these clowns again. Just buy it from Walmart or Amazon. At least they stand by products by accepting returns.
Zen G
January 27, 2025
5 out of 5
Consistently good for great variety of electronics, music & computers, as well tech svc / Geek Squad👌
Keith V
January 22, 2025
5 out of 5
Good staff here, Vladimir really helped me out on getting the right TV for me. He helped me save 300 bucks.
mark f
January 22, 2025
1 out of 5
I drove 30 miles because they were specifically indicated as knowing about 3d printers and accessories, however when I asked the employee about a specific item pertaining to 3d printing he had no idea.
Response from Best Buy
January 22, 2025
Hi Mark,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you didn't receive the expert service you were expecting in our store, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64717745.
Thanks,
^Caleb