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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Albany
How do I check product availability at the Albany Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Albany stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Albany Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5048 reviews)
Sheleza K
January 05, 2026
5 out of 5
Great product and amazing quality
Lois M
January 04, 2026
1 out of 5
We bought a tv and paid for delivery and set up. No show for the 1st appointment, and no record for the rescheduled time. There was little opportunity to talk with someone to get answers, and when I was able to get through, the assistant manager didn’t call back as was promised.
Response from Best Buy
January 04, 2026
Hi Lois,
Thanks for sharing your experience with us. We're concerned to hear about this experience and can understand your frustration with these delivery issues. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/nkyps5), Twitter/X (https://bby.me/gr2nd4), or Instagram (https://bby.me/90rfge) and mention your "Google review #100387," we'll be happy to look into this with you.
Nick
January 04, 2026
4 out of 5
Great store! I Love Best BUY!
Bob C
December 30, 2025
1 out of 5
Never again to shop at Best Buy. Brought a PC, with accessories and a Webroot protection package. Costs around $1200 in 2019. Every year since I renewed my membership. This year I paid $53 on 11/27/25 whick have me coverage through 11/25/26. While best buy confirmed I paid and was good the key code provided was expired which ended any protection on my PC. No one at best buy heled any only suggested I could pay a fee for them to remote into my PC or drive to the nearest store (at least 25 miles round trip) to fix their error. All inclusively needed was a new active key code. Absolutely ridiculous that consumers have to pay more to fix a clearly best buy error. I ended the up cancelling my subscription and going with someone else so I could use my PC. You also cannot call the store or reach anyone in cor
Response from Best Buy
December 30, 2025
Hello, Bob,
Thank you for taking the time to reach out on Google with a review. We can definitely understand the need for support when it comes to PC concerns. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #97995 in your message. You can find us here:
Facebook (https://bby.me/df1fpu)
Twitter/X (https://bby.me/81ltyy)
Instagram (https://bby.me/wuglu3)