Placed a pick up order and it was ready for me when I arrived. The associate that assisted me was knowledgeable of what I was purchasing and answered all the questions I had. A very pleasant visit in Total.
Horrible service , got a new iPhone and they wrote the model on the box because that’s how they identify the model (stupid) and manager was horrible , she was so rude and not wanted to help
I reached out on Facebook and this what i got
I do not know why it was written on. Did they end up doing the exchange for you?
^Jacob
and they didn't do no exchange
it was just waste of time
paid $1296 for an ugly box and without any help
Response from Best Buy
February 22, 2026
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