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Best Buy Albany
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Albany
How do I check product availability at the Albany Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Albany stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Albany Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4787 reviews)
Emily S
March 01, 2025
1 out of 5
Worst service ever. I asked 5 different employees for help, and nobody even bothered to help me with a simple request.
Response from Best Buy
March 01, 2025
Hi, Emily,
We appreciate your review, even though it's certainly not the sort of feedback we hope to receive. We strive to provide high quality service, and can see how this recent visit did not meet that expectation. We would like to follow up with you to learn more and also document your experience here at Corporate.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64877903" in your message. Thanks!
Regards,
^April
Jeremy R
February 28, 2025
3 out of 5
Service is hit or miss as is the in-store selection.
Response from Best Buy
February 28, 2025
Hi, Jeremy,
We appreciate you reaching out and sharing feedback. It's important that a customer's experience is consistently a stellar one. Reading that this has not been the case at your local Best Buy store is less than ideal. We'd be happy to look into this further to see how we can improve. To get started, please send a private message that includes your full name phone number, email address, and the location in question to one of the links below.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention that it's in response to Google Review 64875114.
Sincerely,
^Tina
DDDl M
February 27, 2025
1 out of 5
Over priced. Sales staff seems depressed. Must miss company.
Response from Best Buy
February 27, 2025
Hello, DDDI Music,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer support can be, and know we would be reaching out for more support. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64869073
regards,
^Brandon
Jesse J
February 26, 2025
4 out of 5
I knew what I was after and was able to go right in, grab it and check out. Around 6pm no line. Fair pricing.