Sheleza K
January 05, 2026
Great product and amazing quality
We bought a tv and paid for delivery and set up. No show for the 1st appointment, and no record for the rescheduled time. There was little opportunity to talk with someone to get answers, and when I was able to get through, the assistant manager didn’t call back as was promised.
Response from Best Buy
January 04, 2026
Hi Lois,
Thanks for sharing your experience with us. We're concerned to hear about this experience and can understand your frustration with these delivery issues. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/nkyps5), Twitter/X (https://bby.me/gr2nd4), or Instagram (https://bby.me/90rfge) and mention your "Google review #100387," we'll be happy to look into this with you.
Great store! I Love Best BUY!