Customer service is usually quite good, but not this time. I went to buy some Meta glasses, and the girl who helped me was engrossed in her phone, as if I wasn't even there. So I went to Sunglass Hut and bought my Meta glasses.
Response from Best Buy
May 11, 2026
Hi Juan,
Thanks for your review. We strive to provide our customers with the best experience possible. Feeling like you were being overlooked or ignored is certainly disappointing. We'd appreciate the opportunity to follow up and address this as well as document.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/49v9Qa)
- Twitter/X (https://bby.me/PTr6bK)
- Instagram (https://bby.me/RknAUz)
When reaching out, please reference your Google Review 151158.
Attention corporate: regardless of his current pay, Jose in the mobile phone department 756% deserves an increase. His ability to juggle tasks while keeping the customers taken care of and happy is uncanny. Thank you for being wildly competent and exceptionally kind. I will definitely continue to be a repeat customer here due to the outstanding service received.
Amazing selection of electronics and the staff is super helpful! I found exactly what I needed and they even helped me set it up. Definitely my go-to place for tech!
5 STARS to Michael today in GEEK SQUAD.
Came in this morning with my Laptop had been Locked out.
Michael took it and said let me check ✔️ you might not have to leave it.
And BAM He Fixed it few minutes later.
He was Very Polite and helpful.
He also fixed my phone 📱
Thanks Michael ✋