Best Buy Albany

I pay for a best buy membership and it had been completely worthless trying to work with the Albany Best Buy. It's impossible to reach anyone in the store. When they had my computer I needed to ask a question and was redirected to the international call center. They continually told me someone from the store would call me back within 2 hours and I called every 2 hours and continued to get told the same thing. No one ever contacted me and I had to drive all the way to the store to ask a question, absplutely ridiculous. Then, 3 appointments were made in my best buy account saying pick up was completed on my computer, all with 3 separate confirmation numbers, when my computer wasn't even done being "repaired" (spoiler alert, it wasn't actually repaired.) I told them about my frustrations trying to reach them and they gave me their in-store extension for the future. We'll When I got home I found they had left a geek squad program open on my computer and I couldn't close it, so I called the number they gave me and no one ever called me back. I had to use the international call center again for help closing they program they never successfully closed. I told the technician what I believed was wrong with my computer and was assured there was no issue at all and gaslit that my suspicions were nothing to worry about, only to get home and find the issue I brought it for still happening. I've now left multiple messages at the extension they gave me, and still no one has called me back. I have no idea what I'm paying for with my $180 best buy membership because ive receive zero quality customer service. They didn't even apologize for any of this and just blamed it all on their international call center, saying they were basically incompetent there....thanks, really makes worried and unconfidemt about my decision to have purchased my computer and membership from them.

Nice stuff

Everyone was nice and helpful

I mean, it's a Best Buy... but many of the shelves are empty.