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Best Buy Albany
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Albany
How do I check product availability at the Albany Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Albany stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Albany Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4749 reviews)
Daren K
January 16, 2025
5 out of 5
Great service. Willing to help.
Jennard S
January 15, 2025
1 out of 5
waited 10+ minutes at the register with no employee in sight and a long line, people left and gave up. when i finally left and gave up i tried calling the store and no one picked up - not sure anyone is even working in crossgates best buy today
Response from Best Buy
January 15, 2025
Hello and thanks for reaching out on Google, Jennard.
Getting help in-store should be easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64682416.
Kindly,
^Graham
Super B
January 12, 2025
5 out of 5
Always have very helpful people
Heather S
January 03, 2025
1 out of 5
I was in there and a man accused me of stealing and also someone I was with and I am sure not a thief and not one of us had anything on us they searched us in front of everyone in the store I am calling a lawyer I have it all in recording they also said there was another person I would never step foot in that place after that but we will be getting a lawyer and I hope they have proof and the cops were there and searched and found nothing we can go back into store but. Never again why would we after the embarrassment I just have no words
Response from Best Buy
January 04, 2025
Hi, Heather,
Thank you for taking the time to share the details of your visit to your local Best Buy store. Please know that this is not the experience that we want for our customers and invite you to connect with our team via Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) so that we can look into this further. In a private message or DM, kindly provide your full name, phone number, email address, and the date and time this took place. Be sure to mention Google Review 64641119 so that we can tie it to this post.
Thanks,
^Tina