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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Albany
How do I check product availability at the Albany Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Albany stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Albany Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4944 reviews)
7789scott
September 16, 2025
5 out of 5
The help was wonderful. Even pointed out a sale priced item that was $30 cheaper than I was going to pay
Danielle G
September 12, 2025
1 out of 5
Today I was supposed to have an oven arrive between 7AM-7PM. Not only did no one show up to deliver my oven but I did not receive any email from best buy stating why it did not arrive. I spent over an hour on the phone with Best Buy on hold for 50 minutes of that time to learn that they did not have the correct technician to hook the oven up. And maybe, my oven will come on Monday or Tuesday. As a professional I am not allowed to not show up during my scheduled work time or without the materials I need to complete my work. Why is a company that I have already given my money to allowed to do that? Further, I am not allowed to cancel my order. I was also not allowed to speak with a supervisor I was told "no one is available." Maybe this is why my oven did not show today.
Joe S
September 10, 2025
5 out of 5
Good selection of products
Lynn M
September 08, 2025
1 out of 5
Round two with the Best Buy in Albany, this time we’re paying for our bill (mind you the stolen phone was not fixed until last week). When we go in with the bill in the card has yet to arrive in the, why must be provide the staff our Social Security number? Really? Teenagers what is wrong with you? I can’t wait to pay off the bill and get away from Best Buy shop local folks.