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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Albany
How do I check product availability at the Albany Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Albany stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Albany Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5083 reviews)
Waqas M
February 22, 2026
1 out of 5
Horrible service , got a new iPhone and they wrote the model on the box because that’s how they identify the model (stupid) and manager was horrible , she was so rude and not wanted to help
Response from Best Buy
February 22, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/o3oesk), Twitter/X (https://bby.me/8u8d34), or Instagram (https://bby.me/5bqrct) with more information about your experience? Please begin your message with "This is regarding my Google Review #120580".
Gavin G
February 21, 2026
5 out of 5
They had what I wanted.
Eric Y
February 20, 2026
5 out of 5
Had everything i wanted was in and out in 20 minutes with everything I wanted and no unanswered questions
Elsa F
February 19, 2026
1 out of 5
I ordered a car starter online for my son (for Christmas). Got it early Dec. But they told me they could only install it Dec 21 or not till Feb 2026 (in saratoga springs, an hour away from me). I set it up for the 21st (a sunday,which I thought was weird but whatever). The day before they call me and tell me they don't know how I got scheduled for Sunday b/c they don't do Sunday appts. ARE YOU KIDDING ME!!! meanwhile I already told my son what he is getting for Christmas, EARLY! SO MAD IT WASN'T A SURPRISE FOR HIM! Now they tell me they can get him in for mid Jan 2026 in Watervliet (half hour away, much closer and why was I not offered that before?!). The service install was great! And fast so efficient over there in Watervliet!! The car starter bought is good too. The service and care from best buy NOT good at all.
Response from Best Buy
February 19, 2026
Hi, Elsa,
We are sure that your son was excited about the awesome gift you got him. We understand how frustrating this must have been for you regarding scheduling. We are happy to know that you were able to get the installation appointment much closer and sooner than originally mentioned and invite you to send a private message to our team so that we can look into this further. Please reach out to one of our official social media accounts listed below while referencing Google Review 119427.
Facebook (https://bby.me/mcdhoi),
Twitter/X (https://bby.me/dpa2s6)
Instagram (https://bby.me/1kgsuy Buy)