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Frequently Asked Questions About Best Buy Albany

How do I check product availability at the Albany Best Buy?
How do I check my order status?
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Albany stores’ holiday hours?

Recent Reviews

4.1
(2601 reviews)
Malcolm J
February 26, 2026
3 out of 5
I went to best buy to get one of these new ventless washer dryer combos. The service at Best buy clearly 5 stars. The company they contracted to do the delivery and installation, Apogee Home delivery, half a star. The delivery process was a very frustrating and upsetting experience. Breaks my heart to give best buy a 3 star rating when the service in store was outstanding but delivery process must be factored into the overall experience.
Response from Best Buy
February 26, 2026
Hello, thank you for taking the time to leave us a review. Delivery is definitely that important final part of the sales process. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #122277". Facebook (https://bby.me/lay8tr) Twitter/X (https://bby.me/zn0g00) Instagram (https://bby.me/u0d7gb)
and i
February 25, 2026
5 out of 5
Best
David V
February 24, 2026
5 out of 5
Placed a pick up order and it was ready for me when I arrived. The associate that assisted me was knowledgeable of what I was purchasing and answered all the questions I had. A very pleasant visit in Total.
Waqas M
February 22, 2026
1 out of 5
Horrible service , got a new iPhone and they wrote the model on the box because that’s how they identify the model (stupid) and manager was horrible , she was so rude and not wanted to help I reached out on Facebook and this what i got I do not know why it was written on. Did they end up doing the exchange for you? ^Jacob and they didn't do no exchange it was just waste of time paid $1296 for an ugly box and without any help
Response from Best Buy
February 22, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/o3oesk), Twitter/X (https://bby.me/8u8d34), or Instagram (https://bby.me/5bqrct) with more information about your experience? Please begin your message with "This is regarding my Google Review #120580".

About Best Buy Albany

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