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Frequently Asked Questions About Best Buy Albany

How do I check product availability at the Albany Best Buy?
How do I check my order status?
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Albany stores’ holiday hours?

Recent Reviews

4.1
(4936 reviews)
Laura S
August 28, 2025
1 out of 5
I dropped off my laptop for a screen repair, was told it was covered under warranty and there would be no charge. Laptop was then shipped out, then I was told $156 to repair. Huge scam. I tried to contact customer service with no luck, the only response I received is they were looking into it, absolutely no help and no care that I was upset. Had my laptop returned to me and purchased same laptop at walmart for the same price they tried to charge me for the repair and contacted a local repair shop to fix the screen for a fraction of the price.
Jeffrey B
August 27, 2025
3 out of 5
Employees were scarce .
Response from Best Buy
August 28, 2025
Hi, Jeffrey, Thanks for taking the time to leave this feedback. I can understand wanting to find an employee when shopping with us to answer any questions or provide sales assistance. If you require additional support, please send us a private message using social media. Our team would love to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Be sure to mention the phrase “Google review #36094” when reaching out on social media. Regards, ^Ravi
Lucia G
August 27, 2025
2 out of 5
I had to hunt down a floor staff member for and then he was appparently not interested in helping me. We ended up getting the item online for less.
Kilroy B
August 26, 2025
4 out of 5
Talked to a dude about Yu Yu Hakusho for 30 minutes. There wasn't even any Yu Yu Hakusho merch, we were just vibing.

About Best Buy Albany

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