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Frequently Asked Questions About Best Buy Albany

How do I check product availability at the Albany Best Buy?
How do I check my order status?
My local Albany Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Albany stores’ holiday hours?

Recent Reviews

4.1
(4894 reviews)
Daniel C
July 04, 2025
1 out of 5
The worst customer service experience of my lifetime. I purchased a tv and set-up/delivery for $2000. The delivery didn't occur as scheduled. There was no communication. The app to check deliveries doesn't work. We have spent numerous hours on the phone or through chats trying to schedule the delivery again. We are told to call back in 24 hours or in a week. When asking for a refund we are told the item is "in transit". So I have filed a dispute with my credit card company. I paid $2000. But Best Buy will not give me the tv or provide a refund.
Melinda P
July 03, 2025
5 out of 5
Andrew was very helpful and answered all my questions about Apple Watches
Henos S
June 29, 2025
5 out of 5
Aidan Helped my family well and was kind and checked on my little cousin to talk with him.
Nim D
June 29, 2025
5 out of 5
Big with a lot of inventory

About Best Buy Albany

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