Best Buy Amherst

Very disappointing experience — be careful when purchasing a TV here. I purchased a TV from Best Buy that turned out to have defects. When I brought it back to the store, the next day, expecting a straightforward exchange, the store manager refused to accept the defective TV or process the exchange. What was most frustrating was that I purchased from Best Buy expecting customer service and support when something went wrong. Instead, I was left dealing with a defective product and a manager who refused to help resolve the situation. My advice to anyone purchasing a TV from Best Buy: thoroughly inspect and test your TV as soon as you receive it (right in the store!), and make sure you understand the return/exchange policy and keep all documentation and packaging. Don’t assume that having a defective product will automatically result in an easy exchange. (I wasted my time driving to store, baby crying, late for work, just to have nothing solved!) This experience has seriously changed my confidence in purchasing expensive electronics from Best Buy, at this location specifically. I hope the company takes situations like this more seriously and provides better support when customers receive defective products. P/S: I have escalated and reported this issue to corporate right after leaving the store.

I went to get my laptop fixed. I was told the best option was to purchase Best Buy total care and the person at the register assured me that if I were to purchase it, I could get ANYTHING fixed for free, even commenting something along the lines of getting my grandmothers laptop fixed as a joke. I don’t purchase anything expensive without fully understanding what I am purchasing. She assured me that I could get any device fixed as long as I purchased it at Best Buy. Now, I purchased total care, they fixed the issue with my laptop. However, my camera now won’t turn on, I receive an error code, and I went to the Best Buy at Walden Galleria with a different device, Beats headphones that I had purchased at that Best Buy, to which the employee there condescendingly informed me that I was misinformed by the person in the Amherst location, and they won’t fix my headphones either. So now, I have two broken devices, and I’m down $200 dollars. This has been a frustrating experience. Normally, I don’t write these reviews, but as a college student who is dependent on both devices and isn’t the wealthiest person, I am beyond frustrated, I cannot explain in words.

Visited Best Buy, located at the Boulevard shopping mall. I had to buy Garmin GPS as the old one lasted long and the map plus software doesn’t update anymore, plus next year we would be travelling down south by road so we need a GPS which has updated US freeway 🛣️ and road information ahead. Unlike Best Buy Canada which has limited choices, here the US subsidiary has more options to select from. The Associate assisted with the selection had a great knowledge about the GPS and recommended two of them. In addition, the store does have some cool stuffs.

The whole extended warranty bs is a scam, pay every month and when I finally have a issue it's another $100+ for these people to come out, don't buy anything expensive from here. The amount of money I have spent at Best buy and this is how it's done is infuriating. I'm canceling my pro membership I'm canceling my credit cards I'm canceling everything.