Best Buy Amherst

The worst experience I have ever had purchasing anything. Purchased a jacked up computer that had a manufacturing defect, had to drive it back and forth 5 times for them to send it out for repair. Was finally refunded; ordered a custom build. The return plus the ordering the custom computer took almost 3 hours. I received a text a few days later saying it was ready to pick up, drove 45 min to the store and it was just the parts. Pretty annoyed I drove home. No local store number to get an actual person in the phone. 3 days later I recieved another text saying the order way ready. I drive back to the store, the customer computer was still not built. I have a 15000$ credit card at this store and I will be cancelling it tonight. Ridiculous horrible way to do business. Will never purchase another item from Best Buy as long as I live.

Lots of employees to help you with any electronic questions that you may have.

Great Service

Absolute garbage service. I ordered a 98 inch tv to pick up at this store. I rented a cargo van and drove 150 miles to this store to pick up. The TV appeared to be a returned item and damaged. Then the super rude and mannerless manager named Dennis just tells me that this item should never have been marked as in stock. Not his fault. But I lost time and money. And he did nothing to compensate. Just tells me to leave and reach out to customer service. They promised me a gift card as compensation, which I never received. Apparently because I cancelled the order. All in all stay away from this Best Buy store. Better go to the one at Walden where they treat customers friendly and as human beings.