Nicholas
January 16, 2026
Called for a ps5 controller just to see if they had it. Yes they did, wanted me to pay right then so I could pick it up. Said no I have cash just throw it at a register and I will be there in ten minutes. Would not leave me alone about paying for it right now on website. Absolute joke. Never again.
Went in looking for a few upgrades to my PC with a couple of questions. The employee that helped me, Mateo, was knowledgeable, quick, and very helpful. Definitely knew his stuff and was nothing but nice all the way through.
The most inept retail chain currently in business across North America. Fraudulent business that relies on third party delivery and takes zero responsibility for when items do not get delivered and offer zero assistance and block reversal of charges. Will not miss them when they go out of business
Constance C
January 12, 2026
Worst customer service ever. On hold is always OVER 20 minutes to speak with a rep. They do not honor their 3 hour window of installation service, despite taking your money in advance. Never mind staying home from work to honor their schedule. To drop in the store for service is just as bad. Lots of employees walking around cluelessly. Best Buy is dead to me.