Best Buy Amherst

They have many electronic items

I was surprised to find something I could use for my obscure computer charger

My compnay purchased an 85" TV online which arrive damaged by the carrier hired by Best Buy. We contacted Best Buy and were instructed to return the TV to any store. I chose the Amherst store. When trying to return the TV i was treated with a great deal of suspicion as to how it got damaged. They accused my employees of dropping the TV. I assured them it was thier carrier. Then i was told they could not receive the TV until i also produced the remote and feet which got missed when we repackaged it. I dove an hour to retrive these items. But as soon as I handed over the remote and feet i was then told they could not receive the TV at all. That i needed to contact the third party hired by Best Buy and Fed Ex the TV to them. This is an 85 inch TV which is quite large. Cant imagine hauling this to Fed Ex and what the shipping would cost? The Store Manager Dennis was quite rude and not the least bit cooperative. My company used to do a lot of business with them but not anymore. I contacted Corporate to resolve the issue and was told to simply pick up the large TV and try another store. I asked to issue a formal complaint to the General manager. I am still waiting for a call from the General manager of the store. I was told there would be a reposnse within 24hrs, but ive yet to receive a call. Best Buy does not care about customer service! Their store manager was rude and abrupt. We will pbe purchasing our items elsewhere. BE VERY CAREFUL buying anything online from them. Use Amazon Instead.

The store could be a bit more organized, but the staff was very friendly and helpful. Overall, I had a positive shopping experience