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Frequently Asked Questions About Best Buy Amherst
How do I check product availability at the Amherst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Amherst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Amherst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4092 reviews)
Jacki D
March 06, 2026
5 out of 5
Quick and efficient
Bruce
March 03, 2026
5 out of 5
I needed a laptop to for business purposes. Yes, it was not cheap for a reasonable laptop. But the reason I am giving 5 starts was the help I received. The person was very polite and professional and answered all my questions. He was very positive and respectful. With the cost of everything going up, customer service can be the difference.
Jordan D
February 28, 2026
1 out of 5
Called to see if a product was available because the store is 30 minutes from my house. The woman who answered the phone told me it was in stock at this location so I drove out on Saturday morning and the store told me they never had the product in stock, and haven’t had it for several weeks. Love wasting my morning based on false info provided by customer service! Also the staff inside the store were confrontational when I asked how I can check product availability to prevent this in the future, they basically told me I’m out of luck. Avoid this location if possible.
Response from Best Buy
February 28, 2026
Hey there, Jordan!
It definitely makes sense expecting to receive accurate information for your local inventory. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media. Please mention Google Review #124011 in your message. You can find us here:
Facebook (https://bby.me/dlhku0)
Twitter/X (https://bby.me/z5wbdo)
Instagram (https://bby.me/94g6zf)
We hope to hear from you!
John W
February 27, 2026
1 out of 5
Customer service is lacking.
Response from Best Buy
February 27, 2026
Hey there, John!
It definitely makes sense to expect friendly and knowledgeable support from our Customer Care team. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #122606 in your message. You can find us here:
Facebook (https://bby.me/nojoyx), Twitter/X (https://bby.me/14hsz6),
Instagram (https://bby.me/u004am).