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Frequently Asked Questions About Best Buy Amherst

How do I check product availability at the Amherst Best Buy?
How do I check my order status?
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Amherst stores’ holiday hours?

Recent Reviews

4.0
(4067 reviews)
Andrew T
January 16, 2026
5 out of 5
Went in looking for a few upgrades to my PC with a couple of questions. The employee that helped me, Mateo, was knowledgeable, quick, and very helpful. Definitely knew his stuff and was nothing but nice all the way through.
Steven K
January 12, 2026
1 out of 5
The most inept retail chain currently in business across North America. Fraudulent business that relies on third party delivery and takes zero responsibility for when items do not get delivered and offer zero assistance and block reversal of charges. Will not miss them when they go out of business
Constance C
January 12, 2026
1 out of 5
Worst customer service ever. On hold is always OVER 20 minutes to speak with a rep. They do not honor their 3 hour window of installation service, despite taking your money in advance. Never mind staying home from work to honor their schedule. To drop in the store for service is just as bad. Lots of employees walking around cluelessly. Best Buy is dead to me.
Pamela C
January 09, 2026
5 out of 5
Great staff here!

About Best Buy Amherst

bestbuy.com