Best Buy Amherst

Extremely Disappointed , Totally Unreliable Service Worst Experience, Broken Promises and No Accountability I placed an order with Best Buy and after more than a month, the product has still not been delivered. Even worse, there was no courtesy call or update to let me know they couldn’t make it. I wasted an entire day waiting for a delivery that never came. Now, instead of fixing the issue, Best Buy keeps asking me to reschedule appointments weeks out. This is absurd. We already paid for the product, we’ve already waited far too long, and we are still waiting with no clear resolution. Best Buy accepts orders without knowing if they can fulfill them, fails to communicate when they miss deadlines, and traps customers in endless delays. This is not “Best” Buy — it’s a waste of time, money, and trust and the most funny thing they want us to prepare for the appointment and wait for them till the appointment window of 12 hours!!!

Went on the Saturday after Thanksgiving. It was busy but they were prepared. Staff were friendly and helpful. Barely a wait in line and the sales person was super friendly.

Store would not price match and kept referring to written policy at customer service which when ask for policy was asked to leave by store manger, will be filling complaint with Corporate, after all the business I have done over the years sickening how they treat customers.. way to go best buy

Great place