Best Buy Amherst

Best service in town very helpful

I had to return a Samsung soundbar and subwoofer due to their bei lng a defect. The young lady at the customer service counter was very unpleasant and unwelcoming. I didn't catch her name but she had lighter hair, ponytail and glasses. We went on Saturday around 530ish. She made us feel like we were bothering her. I understand your company has policies, but help your customers understand, not make them feel like it's asking a lot to explain it. I would have left 1 star if it wasn't for Mansur in the audio department. He was wonderful! He was very welcoming, he helped educate us on what was best for us as well as got us signed up for the membership so we can save money. He made the experience so much better than when we first came in. He was very polite and knowledgable. We really appreciated how he went out of his way for. I hope he gets acknowledged for this more than just a "good job"! He is an asset to the company. Thank you Mansur!!!!!

Bought phone screen protectors. They have a wide variety of choices and at a cost similar to online costs.

Very helpful staff.