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Frequently Asked Questions About Best Buy Amherst
How do I check product availability at the Amherst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Amherst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Amherst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4077 reviews)
Truck D
January 27, 2026
5 out of 5
Had to go buy a new TV today service was great, almost slipped coming in told the manager and they cleaned up the sidewalk immediately.
Malcolm H
January 24, 2026
5 out of 5
Doug who works in the TV department was extremely helpful. I am highly satisfied with my new TV.
Jan K
January 19, 2026
1 out of 5
Worst customer service I have ever received from a major retail chain. I purchased an expensive television from Best Buy and it was delivered to my home missing some parts. I went to Best Buy to try to get the missing parts and their solution was to sell me a kit to replace the missing parts. The salesperson in the television department was very rude and could clearly care less about the problem. I then wanted to return the item but the person at the customer service desk said he couldn’t return the item for 24 to 48 hours. This is unacceptable as my time is very valuable and I work quite a bit so making time for them to pick up the item is very difficult. I have purchased a lot of items from this store in the past including an Apple laptop for Christmas recently. I will NEVER purchase another thing from this store ever again. Horrible customer service.
Response from Best Buy
January 19, 2026
Hi, Jan,
Thank you for taking the time to share this review here, although receiving a TV with missing parts is quite concerning. We would be happy to connect with you on this to see how we can help.
To get started, please send us a message on Facebook (https://bby.me/6jsdtg), Twitter/X (https://bby.me/fsrscw), or Instagram (https://bby.me/pua859). Please also include a note stating you are reaching out from a Google review by including this reference number: #106586. We look forward to hearing from you!
Nicholas
January 16, 2026
2 out of 5
Called for a ps5 controller just to see if they had it. Yes they did, wanted me to pay right then so I could pick it up. Said no I have cash just throw it at a register and I will be there in ten minutes. Would not leave me alone about paying for it right now on website. Absolute joke. Never again.