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Frequently Asked Questions About Best Buy Amherst
How do I check product availability at the Amherst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Amherst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Amherst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4129 reviews)
Mary E
May 21, 2026
4 out of 5
It depends on which staff member you speak with they were great while we did our computer but when it came to home security the guy didn't seem to know much about it
Anthony B
May 20, 2026
5 out of 5
We went in looking for a specific item. The staff helped us find it, talked through different decision points and helped us check out efficiency. Great service and pricing.
Marlo R
May 19, 2026
1 out of 5
Locate local best buy , dial local number and the AI comes on . I ask for customer service and long story short after 10 minutes of asking for CS and hitting zero multiple times the AI hung up on me! Now frustrated call again ask for electronics finally get through and then placed on hold for 20 minutes to have a human come on . I ask if shes the local beat buy and shes NOT ! Now im mad and tell her that the process took forever and instead of driving over to best buy to see if that location had the part I called ( thinking that would of been easier ) her response- well we need to set up an account and then I can tell you if that location has it .....NO I dont need an account created I need you to do your part and see if that location has the part. The total time on this phone call is now around 40 minutes - just to find out if they have one friggin adapter. I would of driven over and been back to work in less time . WHAT A WASTE OF TIME AND ENERGY. LAST PLACE I WILL EVER SHOP AT . ALL THAT FOR A LOUSY ADAPTER ?!?!? IF I COULD GIVE NEGATIVE 10 STARS I WOULD !
Response from Best Buy
May 19, 2026
Hi, Marlo,
Thank you for taking the time to leave feedback for us regarding your recent phone interaction. This certainly sounds like a frustrating situation, and we are disappointed to hear that you were unable to get an answer on a product inquiry.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/BtbLaK), X (https://bby.me/znYCVm), or Instagram (https://bby.me/B9BY6e).
Please be sure to mention “Google review #154411” in your social media message.
We look forward to assisting you!
PoisonSword32
May 07, 2026
1 out of 5
They replaced their customer service call centers with ai chat bots. The chat bot does not allow you to speak to a human and it hung up on me.
Response from Best Buy
May 07, 2026
Hey there,
We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/Th7KmZ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##149770"