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Frequently Asked Questions About Best Buy Amherst
How do I check product availability at the Amherst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Amherst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Amherst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4047 reviews)
Shenequa H
December 11, 2025
5 out of 5
Very welcoming
CM S
December 08, 2025
3 out of 5
Customer Service here isn't the greatest.
sloan s
December 08, 2025
1 out of 5
Just left this store (Amherst, NY) What a joke. Went in to buy a MacBook. Nobody at the entrance desk. Walked over to the Apple section. Nobody working there. After waiting around for ten minutes went the the desk by the other computers. After waiting in line there was told I need to be in the "que" and go back to the entrance desk and "Edward" will add me. Go back the that desk and there is still nobody there. Wait around up front and play with phones laying by the security monitors there. Went back to the Apple section and banged an orange iPhone Pro Max on the desk for awhile then finally left. Nobody helped me.
D. B
December 04, 2025
4 out of 5
I’m leaving a review because the Geek Squad Manager diffused the situation and at least found out that I can be refunded. His professional demeanor would cause me to want to come back again. Thank you.