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Frequently Asked Questions About Best Buy Amherst

How do I check product availability at the Amherst Best Buy?
How do I check my order status?
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Amherst stores’ holiday hours?

Recent Reviews

4.0
(4034 reviews)
Amiya R
November 21, 2025
1 out of 5
Do not advertise 1hr pick up if it takes over 4 hours to honor the request.
Response from Best Buy
November 21, 2025
Hi Amiya, Thank you for your feedback. We understand the importance of a timely order process. While we aim to have orders completed within the timeframe mentioned, the holiday season can sometimes cause delays. We appreciate your feedback, as it helps us continue to improve. For assistance with any questions or concerns you may have, feel free to connect with us on Facebook (https://bby.me/cc5cod), Instagram (https://bby.me/igdwh2), or Twitter/X (https://bby.me/3mle47). Be sure to mention your Google review 72713.
Alissa E
November 19, 2025
1 out of 5
The worst experience I have ever had purchasing anything. Purchased a jacked up computer that had a manufacturing defect, had to drive it back and forth 5 times for them to send it out for repair. Was finally refunded; ordered a custom build. The return plus the ordering the custom computer took almost 3 hours. I received a text a few days later saying it was ready to pick up, drove 45 min to the store and it was just the parts. Pretty annoyed I drove home. No local store number to get an actual person in the phone. 3 days later I recieved another text saying the order way ready. I drive back to the store, the customer computer was still not built. I have a 15000$ credit card at this store and I will be cancelling it tonight. Ridiculous horrible way to do business. Will never purchase another item from Best Buy as long as I live.
Response from Best Buy
November 19, 2025
Hello, Alissa, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to offer further assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #71522" when reaching out on social.
Lothar L
November 18, 2025
5 out of 5
Lots of employees to help you with any electronic questions that you may have.
Uwe B
November 17, 2025
5 out of 5
Great Service

About Best Buy Amherst

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