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Frequently Asked Questions About Best Buy Amherst
How do I check product availability at the Amherst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Amherst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Amherst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4124 reviews)
PoisonSword32
May 07, 2026
1 out of 5
They replaced their customer service call centers with ai chat bots. The chat bot does not allow you to speak to a human and it hung up on me.
Response from Best Buy
May 07, 2026
Hey there,
We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/Th7KmZ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##149770"
R
May 07, 2026
1 out of 5
Unprofessional manager by the name of nick. Customer is always wrong
Response from Best Buy
May 07, 2026
Hello R,
We can see why you’d disturbed if you felt you were treated poorly during your visit. We’re really grateful you took the time to share your experience with us. We want to make sure it’s fully documented, so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #149743 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/1ENWED)
• Twitter/X (https://bby.me/4umJvx)
• Instagram (https://bby.me/2C3LV0)
David B
May 02, 2026
2 out of 5
We were greeted as we entered store. However, we were subsequently ignored and left without making a purchase.
Response from Best Buy
May 02, 2026
Hello, David,
Not being assisted in the store during Busy times can be a hard experience for our customer, and we can understand your concerns with not feeling supported. We would be glad to help file a complaint on your concern and to assist you in any way we can if you would like to reach out to us on any of our social media profiles below with Review 147991.
Facebook (https://bby.me/EXgrcT)
X (https://bby.me/ekkROa)
Instagram (https://bby.me/A4E13t)
Joshua C
May 01, 2026
1 out of 5
Poor customer service
Response from Best Buy
May 01, 2026
Hello,
Sorry to hear that you received poor customer service. Can you provide more details about your experience? Please mention review #147757 when connecting on a social media link.
Facebook (https://bby.me/qDS6Lw)
Twitter/X (https://bby.me/bWWIPz)
Instagram (https://bby.me/8nKmYr)