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Best Buy Amherst
Services Offered
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Frequently Asked Questions About Best Buy Amherst
How do I check product availability at the Amherst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Amherst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Amherst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3857 reviews)
anthony p
November 21, 2024
1 out of 5
Why put product out on the shelves to bring it up to be told that I cannot purchase it the same day and that or releases tmrw instead? Why is that my fault? Oh wait… if you preorder you cannot even pick up the merchandise that is already IN STORE, you have to have it SHIPPED to your house 5 days later. This makes zero sense. I lost all faith in this store today. Huge disappointment.
EDIT > walked 3 stores down to Target and got the same exact thing and was given the product. I will now be avoiding Best Buy and using Target much more!!!!
Response from Best Buy
November 21, 2024
Hi, Anthony,
Thank you for sharing your experience. We truly understand your concerns and will continue to strive towards making every shopping adventure with us a pleasurable one. So that we can properly document your feedback, please send us a private message on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport. Be sure to include your full name, phone number, email address and mention your Google review 64455607.
Kind regards,
^Pre
Ron J
November 19, 2024
1 out of 5
After paying yearly for a service to have my products fixed for free I brought my laptop in for servicing and I was told it would be $100 up front. That was confusing because my salesperson told me anything that happened to it would be fixed for free. When I explained that to the manager the manager told me that he didn't believe me with a snarky attitude implying that I was lying.
All around horrible customer service. All around horrible attitude to have with a disgruntled customer. All around horrible experience. And this is why you are supposed to treat all of your customers with respect you don't know when one of them is highly ranked in Google reviews!
Response from Best Buy
November 19, 2024
Hello,
Thanks for taking the time to share your feedback with us. Having a working laptop is important. I can understand bringing yours in to be repaired and finding out that there'd be a charge, wouldn't have been welcome news. I'd be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the store you visited. Please also mention your "Google review case 64446350" in your message to us.
Sincerely,
^Melissa
Mable S
November 14, 2024
5 out of 5
I had absolutely no problem today
Angela S
October 25, 2024
2 out of 5
Products are too expensive I think and customer service was not the best.
Response from Best Buy
October 25, 2024
Hi Angela,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to alive representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64352282 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian