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Frequently Asked Questions About Best Buy Baldwin
How do I check product availability at the Baldwin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Baldwin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Baldwin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Baldwin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2171 reviews)
Thomas E
May 19, 2026
1 out of 5
Worst geek squad ever. No help whatsoever. Last week the Guy told me they could help. I went in today and this new guy doesn't know the first thing about the cellphone. He kept going back and forth finding out what to do and it only involves putting a a sim card in. Don't go here. Knowing he was new, none of the others came over to help. Definitely don't go here.
I won't be using social media to describe the issue I've already reported.
Response from Best Buy
May 19, 2026
Hello, thank you for leaving us a review. Wanting assistance get your new phone set up is understandable. Can you please reach out to us on Facebook (https://bby.me/N9Fep8), Twitter/X (https://bby.me/NuwCnl), or Instagram (https://bby.me/j2oio1) with more information about your experience? Please begin your message with "This is regarding my Google Review #154529".
Marielos C
May 18, 2026
5 out of 5
Good customer service got approached 2 times to make sure I didn’t need anything
Michael F
May 18, 2026
1 out of 5
Would give them zero stores if it was an option. Open Box TV labeled as "Excellent". Got home and it's missing the TV stand, the screws and the remote. There is no way to order the stand separately. Only gave me $20 off because it's "in excellent" condition yet missing all of the hardware needed to use it. Called up immediately, asked for the manager. Was on hold for 20 minutes, until they said the manager Sammy isn't available. Horrible product, horrible customer service, last time shopping here.
Jared O
May 15, 2026
1 out of 5
So my mom went to this store to change her Phone couse it got some issues and she have membership, the issue is that the manager and other worker there didnt made the restauration order and also my mom buy another Phone that Day because she needed meanwhile her other Phone was ready, so when she went again to ask for her Phone because they haven't ship it yet, they check on system and they forgot to do the order and they were trying to scam my mom telling her that they throw the Phone away and treating her like stupid, i dont know what they do with her Phone but all we want its the Phone again.