Best Buy Baldwin

Arrived at the Baldwin Best Buy in the early afternoon to purchase a universal charger. I was directed to Julien who was extremely helpful. When I expressed concern about the cost, he took his time and located an alternative. Great customer service! Thank you Julien!

I purchased a silver laptop and received a gray one. Called customer service 3 times and was treated as if the were reading a script. At o ti.e did they admit they made a mistake a d tried to correct it quickly. I kept on getting different date as to when I could get a replacement . It was a nightmare

I am writing to share my appreciation for the outstanding service provided by a representative named Taj at the Best Buy store in Baldwin. We recently made a large appliance purchase, and Taj was instrumental in that decision. He thoroughly answered all of our questions and walked us through the entire delivery process so we knew exactly what to expect. After using our new appliance for a week, we couldn't be happier with the experience. Taj’s assistance made all the difference, and based on his customer service support, we highly recommend the Best Buy in Baldwin.

Embarrassingly bad customer service from Brian behind the Customer Service counter. Another associate told me the Apple item I was looking for is typically locked up at the front, where Brian is stationed at during my visit. I asked him politely for help finding the item but he chose to direct me away to a different department to find what I was looking for even though I went ahead and checked those areas before I even went up to him. Brian told me it’s likely locked up and I would need another associates help finding it. Instead of taking the 2 seconds to radio another employee to retrieve the item for me, he chooses to argue with me about what I should go do instead of asking him for help. Needless to say this guys customer service is terrible and shouldn’t be working customer facing positions.