Isabel C
February 16, 2026
excelete para comprar tu tv oh telefono de todo
I visited this location on January 31, 2026, and was met with a series of service failures that are unacceptable for a major retailer.
First, I attempted to return a "Best Buy Marketplace" item. Despite the official website explicitly stating that in-store returns are accepted and even providing a return barcode. The staff refused the transaction, claiming they couldn't process Marketplace orders.
This clear lack of internal communication between the corporate website and the store level is incredibly misleading to customers.
To make matters worse, after I purchased 6 Ring cameras totaling over $500, I was told the store had zero shopping bags. It is baffling that a high volume electronics store would fail to manage its basic inventory to the point of running out of bags.
I was forced to carry a large amount of expensive merchandise out of the store in my arms, looking like a shoplifter and risking damage to the products.
This lack of management oversight is disappointing; I expected a much more professional experience from a company of this scale.
Response from Best Buy
February 03, 2026
Hello Gary,
We would be frustrated too if we were trying to make a return and experienced those issues. Thank you for taking the time to share your experience with us. We would like to look into his further and see if we can provide a resolution. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #112430 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ewtsyv)
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• Instagram (https://bby.me/0u2frp)
Easy parking. Nice layout. However less store help. Check out now combined with customer service making check out longer wait