To get a tv u have to drag it by yourself and take it to the front. They should have more carts
Christopher B
August 10, 2025
I had a 2 o’clock appointment to have my iPhone battery replaced, Sat at the front counter with three other people unacknowledged for 20 min . Once I actually got some customer service attention The technician tried telling me that they wouldn’t touch my iPhone, unless it was at a certain battery percentage , This was not true on my battery app on the phone. Apple recommended a service cause I had 75%battery , Recommended me making an appointment at Best Buy, The customer service was horrible. Nobody there to help you. The technician stated he was the only one working there and it would be almost 2 1/2 hours to have my phone back. I don’t think I’m ever gonna go back there to have my phone serviced .
Response from Best Buy
August 10, 2025
Hello,
Thanks for taking the time to share your experience with us. Having a phone battery that won't keep charge, is never a welcome experience. I can understand being directed to our store by Apple to get your battery replaced, only to be told that this wouldn't be able to happen in the time frame expected, wouldn't be ideal.
As Apple Authorized Service Providers, our stores are expected to follow certain procedures set by Apple for repairs. I'd like to have our corporate team review this further with you to look into what happened. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/5g8i4g), Twitter/X (https://bby.me/kktrx6), or Instagram (https://bby.me/amfyyr). Please also refer to your "Google review #27240" in your message to us.
Sincerely,
^ Melissa
They were short staffed but tried their best to give good advice and service
We scheduled a dishwasher installation through Best Buy. Two hours AFTER the scheduled appointment window, a man arrives like he’s breaking into a vault—slams on our door and shows up with the dishwasher on his back like some sort of kitchen-themed action hero.
In the process, he punches a new hole in our wall. Bonus renovations, I guess? Then, with great confidence, he tells us the dishwasher can’t be installed because there’s a leak in the valve under our sink. Fine, he’s the expert, right? So I trusted his word.
Fast forward to me paying two actual plumbers to take a look—guess what? No leak. Not even a drip. The valve was fine. I paid for two opinions and both told me this entire rig could have been installed.
Calling Best Buy was equally pointless. No apology. No solution. No follow-up. Just: “You’ll have to reschedule.”
I leaving this review for anyone who values quality service, because Best Buy in Bayshore doesn't.
Response from Best Buy
August 05, 2025
Hello, John,
Thank you for leaving us a review. It saddens me hear that your recent experience was not a positive one. Purchasing a new dishwash should be exciting, however that was not the case. We appreciate your feedback, and would like to offer further assistance. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #24663” when reaching out on social media.
Regards,
^Ruby