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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Alienware Experience Shop
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Frequently Asked Questions About Best Buy Bay Shore
How do I check product availability at the Bay Shore Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bay Shore Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bay Shore stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bay Shore Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3385 reviews)
Mashfique R
August 10, 2026
1 out of 5
I’ve been shopping at this Best Buy for 9 years and have never had an issue with the staff—until today. Unfortunately, the customer service was extremely disappointing.
There were multiple associates standing around doing nothing, yet when I needed help, nobody bothered to assist me. It’s frustrating to see so many employees in the store while customers are left waiting and ignored.
Management seriously needs to address what’s happening at this location. Having this many employees on the floor means nothing if customers can’t get basic assistance. After 9 years of being a loyal customer, I expected much better.
Response from Best Buy
August 10, 2026
Hi, Mashfique,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience finding assistance in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #201359" for reference. You can find us here:
Twitter(X):
https://bby.me/MARwF0
Facebook:
https://bby.me/F49qLc
Instagram:
https://bby.me/N1xLH2.
Isaac G
August 02, 2026
1 out of 5
Terrible service provided. First I called to see if they matched apples student discount on the MacBook Neo. The kind worker on the phone checked with his manager and said they did. I went in to go buy the MacBook Neo and take a look at it. First, the sample MacBook wasn’t functional and the screen wasn’t on. Not a big deal, but inconvenient. Then I tried to find someone to help me out to buy one and everyone was nowhere to be found or hiding on their phones. Then, when I found a worker and asked him about the student discount I was then told they didn’t offer that discount. After I tried to tell them over the phone the worker at this location checked and told me they had, the worker shrugged and told me to go to the Apple website. I went to the Apple Store and got way better service there and was given the student discount. I wasted a drive over for no reason.
Response from Best Buy
August 03, 2026
Hello,
Thank you for the review. We understand your recent experience when trying to purchase an apple product with your student discount, was not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 197268
Logan
August 02, 2026
2 out of 5
Id say stay away. Had a defective equipment and they gave me a hard time returning it. Said I had to leave with the same item instead of swapping it out for another one. Find another best buy or pick another store.
Response from Best Buy
August 02, 2026
Logan,
We are sorry to hear that this was your experience and would like to help. Please send a private message to one of the links below referencing Google Review 197188.
Facebook (https://bby.me/ZxHl1u)
Twitter/X (https://bby.me/LffdkK)
Instagram (https://bby.me/mYJvGp Buy)
Maria L
July 24, 2026
2 out of 5
Horrible customer service 7/24 time 4:10-4:30ish
Guy at the register with curly hair was so nasty and rude over me asking a simple question about a trade in option. I tried to explain to him something I saw online and with the most attitude ever he goes “Idk how to do the trade ins, if you saw it online then do it online yourself” horrible horrible experience.
Response from Best Buy
July 24, 2026
Hi, Maria,
Thank you for taking the time to leave feedback for us regarding your recent trade-in experience. I can understand expecting friendly service when interacting with our employees.
So that we can look into this closer at this interaction, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/apVgxj), X (https://bby.me/0r5u8Y), or Instagram (https://bby.me/NAhi8U).
Be sure to mention “Google review #192774” in your social media message.