Best Buy Bay Shore

This past January, I went to Best Buy to buy a gaming laptop recommended by ChatGPT. After hearing that I mainly play Diablo IV, the sales associate strongly recommended this HP OMEN 16 instead. It was only slightly over my budget, and I’m so glad I listened. Months later, I found the newer model has lower specs but costs more. I really appreciate his knowledge and recommendation. Wish I remembered his name—thank you!

I came here to get a brand new Samsung phone fixed and Joel Correa helped me. I literally was in and out of Best Buy in less than 30 minutes. I am so thrilled that his service was so outstanding that I told his manager to give him a raise so that he will be around the next time I come in. I wish I could hire him because he demonstrates what customer service truly means. I think I found my new favorite tech store. Thank you, Joel!!!! I also want to thank Nay for helping me get the phone up and running. She was able to quickly navigate the obstacles within minutes to get my phone working. Million thanks to Nay!

I've bought all of my tv's here. They usually have great sales during most holidays.

I’ve been shopping at this Best Buy for 9 years and have never had an issue with the staff—until today. Unfortunately, the customer service was extremely disappointing. There were multiple associates standing around doing nothing, yet when I needed help, nobody bothered to assist me. It’s frustrating to see so many employees in the store while customers are left waiting and ignored. Management seriously needs to address what’s happening at this location. Having this many employees on the floor means nothing if customers can’t get basic assistance. After 9 years of being a loyal customer, I expected much better.