Horrible customer service 7/24 time 4:10-4:30ish
Guy at the register with curly hair was so nasty and rude over me asking a simple question about a trade in option. I tried to explain to him something I saw online and with the most attitude ever he goes “Idk how to do the trade ins, if you saw it online then do it online yourself” horrible horrible experience.
Response from Best Buy
July 24, 2026
Hi, Maria,
Thank you for taking the time to leave feedback for us regarding your recent trade-in experience. I can understand expecting friendly service when interacting with our employees.
So that we can look into this closer at this interaction, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/apVgxj), X (https://bby.me/0r5u8Y), or Instagram (https://bby.me/NAhi8U).
Be sure to mention “Google review #192774” in your social media message.
I was there on 7/15. I worked with Joel in the computer and laptop department. He was beyond helpful. He listened to what was important to me in a laptop, and with trade knowledge, helped me pick the perfect machine for me.
10/10 service. Will go back to work with him in the future for all my computer and laptop needs
Needed a higher end PC quickly, they delivered and had it in stock.
Went in to buy a new phone and I cannot recommend Jehremy enough. He is the absolute best! Had such a lovely time talking with him and setting up my new phone was super easy with his help. 100/10 experience :)