Best Buy Bay Shore

I came here to get a brand new Samsung phone fixed and Joel Correa helped me. I literally was in and out of Best Buy in less than 30 minutes. I am so thrilled that his service was so outstanding that I told his manager to give him a raise so that he will be around the next time I come in. I wish I could hire him because he demonstrates what customer service truly means. I think I found my new favorite tech store. Thank you, Joel!!!! I also want to thank Nay for helping me get the phone up and running. She was able to quickly navigate the obstacles within minutes to get my phone working. Million thanks to Nay!

I've bought all of my tv's here. They usually have great sales during most holidays.

I’ve been shopping at this Best Buy for 9 years and have never had an issue with the staff—until today. Unfortunately, the customer service was extremely disappointing. There were multiple associates standing around doing nothing, yet when I needed help, nobody bothered to assist me. It’s frustrating to see so many employees in the store while customers are left waiting and ignored. Management seriously needs to address what’s happening at this location. Having this many employees on the floor means nothing if customers can’t get basic assistance. After 9 years of being a loyal customer, I expected much better.

Terrible service provided. First I called to see if they matched apples student discount on the MacBook Neo. The kind worker on the phone checked with his manager and said they did. I went in to go buy the MacBook Neo and take a look at it. First, the sample MacBook wasn’t functional and the screen wasn’t on. Not a big deal, but inconvenient. Then I tried to find someone to help me out to buy one and everyone was nowhere to be found or hiding on their phones. Then, when I found a worker and asked him about the student discount I was then told they didn’t offer that discount. After I tried to tell them over the phone the worker at this location checked and told me they had, the worker shrugged and told me to go to the Apple website. I went to the Apple Store and got way better service there and was given the student discount. I wasted a drive over for no reason.