Best Buy Bay Shore

Extremely Disappointing Customer Service I came into Best Buy ready to purchase a TV. I had already done my research and knew the exact brand and model I wanted, so I wasn’t looking to browse or take up much of anyone’s time. I simply needed an associate to assist me with making the purchase. Unfortunately, despite waiting patiently and having my name placed on the assistance list, no one ever came to help me. At one point, I discovered that my name had even been removed from the list without anyone assisting me or explaining why. What should have been a simple and exciting purchase turned into an embarrassing and disheartening experience. I was a customer ready to spend my money, yet I was left feeling completely overlooked, unimportant, and as though my business didn’t matter. I understand that stores get busy, and I don’t expect immediate service, but I do expect basic acknowledgment, communication, and respect for my time. It’s incredibly disappointing to walk into a store prepared to make a significant purchase and leave feeling like you’re not worth anyone’s attention. This experience has seriously made me reconsider shopping at Best Buy in the future. No customer should have to feel invisible while trying to give a business their money.

I always visit this store it’s cool

Excellent, helpful staff

Shady management, selling pokemon under the table was told by another location that they had a bunch in stock and even showed me on their inventory system. Came in andcthey said they had it but we're holding onto it for a "event" no event posted nor could they tell me what the event was. Definitely sending this to corporate for them to be looked into I guess the managers aren't making enough.