Ordered product for next day delivery. Waited all day for it. Website said it was assigned a driver and would be delivered by end of day. I called call center three times. They had me on hold for an hour then disconnected me three times. I will never waste my time again with Best Buy in Bayshore. Product never came. Now website says it may come in a few days. I needed this for Saturday or I would have never ordered it. I will return it immediately if I ever even see it .
Response from Best Buy
July 18, 2025
Hello, Pat,
Thank you for leaving us a review on your recent online order. As a consumer myself, I understand the importance of having clear communication on your delivery, especially if you were under the impression is would arrive next day. We appreciate your feedback, and would like to offer further assistance. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #17270” when reaching out on social media.
Regards,
^Ruby
Waited all day to get an order. It’s 9:07 pm and it is still not here and it says it’s being packaged for a delivery today. I wasted a whole day and I needed these for tomorrow. A total waste of time and money as I will be returning them if they ever get here. Try calling them. They put you on hold for 30 min and never return. Then they return and hang up on you. This store is a joke. I will cancel my charge here and never return.
Response from Best Buy
July 18, 2025
Hello, Reese,
Waiting all day long for a delivery that doesn't come is super frustrating, so we appreciate you bringing this to our attention. We'd like to connect with you and see if we can assist. Please send a private message on social media along with your name, phone number, and email to connect with a Social Resolution Specialist. Please include your Google Review 17181.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Peaceful. Not to crowded. Plenty of parking
I bought a PS5 recently, nothing wrong with the device, the only thing that did not come with the famous bundle code, I have contacted support 4 times and in the end they told me to go to the store and they would help me there.
The worst experience, completely disrespected even by the manager who said “If you want your money back return the package” what she forgot is that I was simply claiming something that I had paid for and it didn't come .... I will return the package but honestly don't buy anything from there unless you want to be treated like nothing and not be sorted out. The worst of BestBuy's “customer service” experiences.