Darlina B
November 07, 2025
The worst service in the world. They're not friendly at all and speak to you rudely. I ordered something for pickup and it said it was ready, then I went to the location and they didn't even seem to know what they were doing. They made me wait for over an hour, supposedly for a verification. I paid for my things and it said I could pick them up, which I did to avoid spending too much time in the store, but they still made me wait. They're incredibly slow. I'd rather buy my things at another Best Buy.
Kenneth R
November 02, 2025
Their selection or items sucks and the customer service is some of the worst I’ve ever seen
El personal es muy atento, son muy amables y servicial.
Nightmare . Tried getting help with an online order. Finally someone picks up and he has no answers. Finally get my phone and a week later it's a defective piece of junk. Now I'm going to have to get another phone and redo all of my work ! Thanks for nothing ! Train your people Best Buy. Very very annoyed night now !
Response from Best Buy
October 13, 2025
Hello,
Thanks for sharing your feedback. We understand having a working phone is important, and after waiting to get yours, having it fail, isn't a welcome experience. Please send a private message on one of our social media platforms, Facebook (https://bby.me/kqxqna), Twitter/X (https://bby.me/vaqdgu), or Instagram (https://bby.me/whibia), and mention your "Google review #55230" in your message, so we can review this with you.