Best Buy Bronx Terminal Market

The worst service. I went in on Monday, October 12th, to have my phone battery replaced. They scheduled an appointment for Tuesday, the 13th; when I arrived on the 13th, they told me it was actually for Wednesday, the 14th. When I returned on Wednesday the 14th, they told me the technician leaves at 8:00 PM. They wasted my time for several days and showed no empathy toward the customer. To make matters worse, they made a mistake when scheduling the appointment but refused to acknowledge or rectify it. Such a terrible experience—I do not recommend them at all. The absolute worst.

**Subject: Complaint Regarding Missing Items During Pokémon Celebration — October 2, 2026** Today, October 2, 2026, between approximately 10:00 AM and 11:00 AM, I came to the store extremely excited for the Pokémon Celebration. I had been looking forward to this release, and unfortunately, my experience left me feeling like I had been robbed. During my purchase, the employee assisting me told me that he did not have a bag. I later discovered that bags were available and that my items had apparently been left out because the employee forgot to put them in the bag. This was extremely upsetting because I came to the Pokémon Celebration expecting to receive everything I had paid for. I also observed the employee dozing off multiple times while working. I cannot speak to the reason for his behavior, but it appeared that he was having difficulty staying alert while assisting customers. Given the importance and high demand surrounding this Pokémon release, I believe management should seriously review what happened, including the employee's conduct and the handling of my purchase. I am requesting that management investigate this incident, review any available camera footage and transaction records, determine what happened to my missing items, and take appropriate action. I would also like a clear explanation of how this happened and how the store plans to prevent another customer from experiencing the same situation. I came to celebrate Pokémon and left feeling that I had been cheated out of the experience. I hope management takes this complaint seriously.

Es un lugar que me salvo porque necesitaba urgente un cargador de 100w y este el personal muy amable en personas una chica que me atendió muy cómoda y amable y me explicó algunas cosas que lleva y porque costaban más y eso que yo no lo pregunte porque estaba caro haha actually no tome fotos pero cuando vuelva espero que ella me atendió de nuevo y esta ves tomar fotos

Buen servicio