Been a customer for years buy everything here , TVs washers ,dryers . I called noticing my tv price dropped and wanted a price match was told (from this store) to try online that it was faster and reliable then using a there text chat to not receive no responses waiting almost over 9 days 11/8/24 I finally talk to a human today to be told I’m now out of the price match “ time frame “i was 8 days ago what a scam!!! This is why Amazon is winning and i will just deal with them moving forward .
Response from Best Buy
November 18, 2024
Hello, Mike
Thank you for providing your feedback Google my Business. Not being able to connect with an agent to complete a price match is frustrating. We would like to hear about your experience, here at the corporate office.
Please reach out on social media with the links provided. When you are reaching out mention "Google Review 64441038", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Very helpful staff, and the item I went for was in stock. On top of that, they were able to price match my item at a lower price!
went to pick up my order they was fast and very helpful but some of the male staff there are really rude and don't like to help anyone
Chawanna
November 11, 2024
Fix everything but game consoles 😏
Response from Best Buy
November 11, 2024
Hello and thanks for reaching out on Google, Chawanna.
We understand the frustration when your item is not working properly. For consoles, we recommend contacting the manufacturer for assistance if you do not have a Geek Squad or Best Buy Protection plan. For additional support, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64410423.
Kindly,
^Graham