Honestly this location is just so horrible. I’ve waited long periods of time to get helped and had to end up helping myself MULTIPLE times. Customer service sucks. It’s like young kids running a shop or something.
I have an order pick up for a phone and these people keep telling me false information about my pickup date which had been postponed because of “inventory”. Story keeps changing with each person too, from my account needing to be reviewed to “we don’t have any in store” . One person told me I had to wait till December. Why offer certain dates and then not live up to, I could have went else where a long time ago instead of waiting for you guys.
And this is the only Best Buy in the area after they’re all closing down.
Response from Best Buy
November 09, 2026
Hello,
Thanks for taking the time to share your experience with us. We understand ordering a new phone and having it be unexpectedly delayed, isn't a welcome experience, especially if you've been unable to get the assistance you needed at the store. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/d6gi1T), Twitter/X (https://bby.me/MHcZVi), or Instagram (https://bby.me/MeLl9K), and refer to "Google review 252476".
Tashana N
November 08, 2026
I have never in my life been to bjs or to the Bronx at that I’m from Manhattan east and my food stamps were tooking from me out of no where !!! This is not the first time I Hurd about this incident !!! Now I’m a victim thanksgiving is coming up I have no stamps!!! I am highly upset about this something has to be done about this scam fraud problem !!!
Ramir was very helpful on assisting me with recovering my Google account. Super respectful and courteous! He did everything to help me walk away feeling satisfied.