Best Buy Bronx Terminal Market

**Subject: Complaint Regarding Missing Items During Pokémon Celebration — October 2, 2026** Today, October 2, 2026, between approximately 10:00 AM and 11:00 AM, I came to the store extremely excited for the Pokémon Celebration. I had been looking forward to this release, and unfortunately, my experience left me feeling like I had been robbed. During my purchase, the employee assisting me told me that he did not have a bag. I later discovered that bags were available and that my items had apparently been left out because the employee forgot to put them in the bag. This was extremely upsetting because I came to the Pokémon Celebration expecting to receive everything I had paid for. I also observed the employee dozing off multiple times while working. I cannot speak to the reason for his behavior, but it appeared that he was having difficulty staying alert while assisting customers. Given the importance and high demand surrounding this Pokémon release, I believe management should seriously review what happened, including the employee's conduct and the handling of my purchase. I am requesting that management investigate this incident, review any available camera footage and transaction records, determine what happened to my missing items, and take appropriate action. I would also like a clear explanation of how this happened and how the store plans to prevent another customer from experiencing the same situation. I came to celebrate Pokémon and left feeling that I had been cheated out of the experience. I hope management takes this complaint seriously.

Es un lugar que me salvo porque necesitaba urgente un cargador de 100w y este el personal muy amable en personas una chica que me atendió muy cómoda y amable y me explicó algunas cosas que lleva y porque costaban más y eso que yo no lo pregunte porque estaba caro haha actually no tome fotos pero cuando vuelva espero que ella me atendió de nuevo y esta ves tomar fotos

Buen servicio

AVOID AT ALL COSTS Not just the worst Best Buy I’ve ever been to in ANY part of the country but the worst store for any major retail brand in general understaffed, everyone is unprofessional, disrespectful and just doesn’t care if they make money or not - I live literally 6 BLOCKS from here and NEVER go I have purchased a Sony A7V camera and Sony lens totaling over 7k missed business from this store as well as AirPods and other various camera equipment easily 10k in the past 2 years ALONE all missed opportunities for this store - it’s been this way for YEARS recently went for AirPods and customer service from the door on is atrocious