Best Buy Bronx Terminal Market

There is a young man named Ramir at the store who I need to shout out. On my first visit, he was pleasant, personable, and professional. Service like this keeps me coming back to Best Buy.

One word. EXPENSIVE

I must say that Geek Squad specifically, Ramir and Ember, were on it when it came to fixing one of the office laptops. The laptop was working one day, then the very next day the screen went black. Of course, I panicked! When I brought it in, I thought I would have to purchase a new one. When I came in I was greeted by Ramir who troubleshooted within the first 5 minutes and said they would do a deeper diagnostic and get back to me. Within less than a day, Ember provided a phone call (that I missed), left a detailed voicemail then a follow-up email with the same information. What I appreciated the most was a phone number to reach him directly. Ember made me feel so reassured, he sent me the exact type of hardware replacement that was needed to fix the laptop. While I was waiting for the order to be delivered, I received daily reminders of the laptop being on hold! I love it! We are all overwhelmed and those reminders were gold! Once the laptop was repaired, I received another call from Ember and then another email. Ember explained to me in detail the process of what was done, he asked how the laptop can be brought back to regular use with apps and downloaded everything so that it would be ready to go! When I came to pick up the laptop, Ramir also explained to me what was done and explained that the previous hardware was recyclable and that he would safely take care of it! If you have any electronic issues I highly recommend this GEEK SQUAD location. Ask for Ramir and see if Ember is available to fix your device! The dynamic duo! 👨‍💼👨‍💻

It was just okay to me.