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Frequently Asked Questions About Best Buy Gateway Brooklyn

How do I check product availability at the Gateway Brooklyn Best Buy?
How do I check my order status?
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gateway Brooklyn stores’ holiday hours?

Recent Reviews

4.2
(5730 reviews)
Lloyd B
January 02, 2026
5 out of 5
Caught the last day of the black Friday sale and bought a 75" Toshiba fire tv and it was delivered on time and was placed in my house by the delivery person and I almost didn't get to tip them cause they left immediately after they set it down
Daniella A
December 28, 2025
5 out of 5
Fast and easy pickup service
Manuel A
December 24, 2025
1 out of 5
Hice una compra online y cuando llegue a la a recoger el producto habían cancelado porque no lo tienen en stock. Perdida de dinero y tiempo. Esta tienda no es formal.
Yocasta R
December 23, 2025
1 out of 5
Most unprofessional experience ever starting with customer service, delivery and customer service management. I purchased an LG tv, sound bar, wall mount and service agreement that was supposed to be delivered today, at the end of my delivery window I called customer service and they said there was an issue at the warehouse and I won't be receiving my purchase today. 2 hours later the delivery shows up after I had left my home. Lost a whole day of work for nothing communication and honesty seems to be an issue with this company and they have no respect or consideration for their customers time. I made the purchase because I had a family reunion and would have been nice to have it to enjoy for the holidays, needless to say I cancelled my whole entire order. This is not the way you do business!!
Response from Best Buy
December 24, 2025
Hi, Yocasta, Thank you for taking the time to share your review with us. We are saddened to learn about your delivery experience and would like to discuss it further. Please message us privately on Facebook (https://bby.me/3qaobg), Twitter/X (https://bby.me/1381tg), or Instagram (https://bby.me/anpzb1). When reaching out, please include "Google review 94131." Thanks!

About Best Buy Gateway Brooklyn

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