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Best Buy Gateway Brooklyn
Services Offered
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5557 reviews)
Nia W
June 16, 2025
1 out of 5
If you’re thinking of getting your phone fixed here—don’t. Even with a scheduled appointment, they are completely inconsiderate of your time. I waited for over an hour, and no one ever showed up to help. No explanation, no urgency, no respect. The way the staff behaves here is disgusting and unprofessional. If this were a Best Buy location in Manhattan or any other part of the city, I’m confident the experience would’ve been far more respectful and efficient.
It’s ridiculous how little regard they have for people’s time. Save yourself the frustration—go somewhere else.
joanne s
June 12, 2025
5 out of 5
They Had everything I needed good customer service!!
M G
June 12, 2025
5 out of 5
Amazing support staff, I was checked on by almost 5 people while comparing laptops if I've been attended to. Jonathan was so helpful, so was the last who suggested I have my credit card. I mean my experience was wonderful.
Great variety of laptops. And amazing offers too. I purchased a surface 7 at 1200 before tax. Amazing buy.
Edward B
June 11, 2025
5 out of 5
Purchased online, pick up easy.