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GEEK SQUAD

Best Buy Gateway Brooklyn

Open NowCloses at 9:00 PM
4.2
(5504 reviews)
369 Gateway Dr
Brooklyn, NY 11239
(718) 348-2739
Directions
Open NowCloses at 9:00 PM
SaturdayMar. 2510:00 AM - 9:00 PMSundayMar. 2610:00 AM - 8:00 PMMondayMar. 2710:00 AM - 9:00 PMTuesdayMar. 2810:00 AM - 9:00 PMWednesdayMar. 2910:00 AM - 9:00 PMThursdayMar. 3010:00 AM - 9:00 PMFridayMar. 2410:00 AM - 9:00 PM
Services Offered
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Shop Best Buy Gateway Brooklyn

Specialty Shops and Services

  • Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

  • Get help from Microsoft experts and try out a full range of Microsoft products and accessories.

  • See how Samsung's technology can redefine your home theater experience.

  • We have Agents who are certified in servicing and repairing Apple devices.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Find the right hearing solutions with help from experts, plus learn more about using your products.

More to Explore

  • See what’s in-store. Connect with us from anywhere.

    Get Connected

  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

    Shop Open Box

Frequently Asked Questions About Best Buy Gateway Brooklyn

How do I check product availability at the Gateway Brooklyn Best Buy?
How do I check my order status?
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gateway Brooklyn stores’ holiday hours?

Recent Reviews

4.2
(5504 reviews)
WT
March 23, 2025
1 out of 5
Worst customer service ever. None of the staff comes to help. Very rude when I ask a question. There were only 5 customers in the store when I visited, and they just didn't care.
Dan_iel
March 19, 2025
5 out of 5
They were quick and friendly with pickup service
Janelle A
March 18, 2025
1 out of 5
Zero customer service. Very rude employees!!
Response from Best Buy
March 18, 2025
Hello and thanks for reaching out on Google, Janelle. Shopping in our stores should be a pleasant experience and we understand the frustration when you feel we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64941140. Kindly, ^Graham
Jasmine R
March 16, 2025
2 out of 5
Customer service sucks except for the young female Rep. who helped me. The first rep told me to wait. After telling him I wanted to buy a cell phone, he went off to get the female rep. Did he think I was wasting his time. She was helpful, and I made my purchase. The geek squad section also sucked lol No smiles here. the rep was like a stone. I don't think I will go back. I was excited to buy a new cell phone, but this place just burst my balloon.
Response from Best Buy
March 16, 2025
Hello, Jasmine. Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64933505. Best, ^AllisonS

About Best Buy Gateway Brooklyn

At Best Buy Gateway Brooklyn, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Gateway Brooklyn team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 369 Gateway Dr in Brooklyn, NY, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Gateway Brooklyn? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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