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Best Buy Gateway Brooklyn
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5893 reviews)
Anzhelaxd M
October 25, 2026
1 out of 5
Unless your buying something big...they do not care to service you.
I was thrown around the store.
Embarrassing. Unprofessional...and disgusting...
Response from Best Buy
October 25, 2026
Hello!
Thank you for sharing your feedback with us. We strive to provide a fun and friendly shopping experience along with helpful support, and we understand your recent store visit did not meet those expectations. Please send us a direct message through one of our social media channels, so we can look into this further and assist you. Be sure to mention Google Review 243520 in your message.
Instagram (https://bby.me/kMzAVt), X/Twitter (https://bby.me/HtUdbi) or Facebook (https://bby.me/RNruTP)
LisaRoxanne W
October 22, 2026
4 out of 5
Great customer service for the Best Buy and Geek Squad parts - I felt Geek Squad was a little slow in actually shipping my device for repair (it sat there for about 2 days after a label had already been created), but I've overall had great experiences at this location.
True T
October 16, 2026
5 out of 5
Oct.2026..excellent customer service, staff members are willing to go above and beyond to help customers with item's details, clearances and recommendations. This staff member was busy stocking a shelf and he still offered his expertise and knowledge of a printer I was looking 4. The store has lots of floor models at discounted prices. TV's starting @$200 , refrigerators, $479 floor models. The staff even carry your purchase and place them in your vehicles wich makes it convenient to just pull your car to the ramp and all is taken care for you. Fully recommended
Durga P
October 09, 2026
5 out of 5
Good