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Best Buy Gateway Brooklyn
Services Offered
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5523 reviews)
Anton K
April 14, 2025
1 out of 5
Online purchases went smoothly. However, I ordered the GPU and PSU that were listed in stock. Midway to the Valley Stream store I've received an email saying Psu is not available for pickup. Why do I need one without a second one? OK. I requested pickup location for psu be changed from Valley Stream to Gateway. 2hr later these folks couldn't sort it out claiming payment didn't go through (I already picked GPU from valley stream store which was the same order). Customer support said everything was ok. Canceled order altogether.
Response from Best Buy
April 14, 2025
Hello, Anton.
Hello. If I were in your position I would feel the same way and frustrated as well. The system does try to keep an accurate count to prevent customer disappointment. Unfortunately, damage or inaccurate information regarding inventory can happen. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) and one of our agents will be glad to look into this as well as assist in any way that we can. When you message us, please include your full name, phone number, email, and a copy of your Google review number #65041941.
Best,
^Allison
dave a
April 13, 2025
1 out of 5
I was there yesterday and was asking for help and I see everybody walking around and not helping anyone I went online and ordered it and just picked it up they don't want to work in this Best buy they're lazy they need to hire new people.
Response from Best Buy
April 13, 2025
Hello,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place.
Please reference Google Review 65037851.
Regards,
^Kristy
Munshi N
April 08, 2025
5 out of 5
Verry good customer care
Farhin M
April 02, 2025
5 out of 5
We had a great experience at Best Buy thanks to Simon! He was incredibly helpful and knowledgeable while assisting us with purchasing a desktop screen, mouse, and keyboard. He took the time to answer all our questions and made sure we found exactly what we needed. His friendly attitude and professionalism made the whole process smooth and enjoyable. If you’re shopping at Best Buy, we recommend asking for Simon!