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Best Buy Gateway Brooklyn
Services Offered
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5573 reviews)
Arslan A
July 04, 2025
5 out of 5
Excellent customer service!!!
Laura H
July 02, 2025
1 out of 5
I went yesterday 7/1/25 to buy a laptop and all in one printer. The man at the computer aisle was with one customer there was one man on the register and one on the floor helping a customer. The guy at the register said that he could not help me only the guy on the floor could because he was at the register. I waited over 30 minutes wasn't even acknowledged by the worker who was on the floor with the customer. I decided to find out where I can leave my old computer to have the hard drive saved and asked the guy/who was with the customer. I kindly said excuse me. He proceeded to look at me in an angry manner up and down continuously and pointed to where I had to go. I decided not to buy anything from that store due to the terrible rude customer service. This took place around 5 pm on a Monday. Terrible customer service!!! They lost a good sale from me.
Millicent N
June 30, 2025
5 out of 5
Came into the store to just to look around
The service by Latasha ( Samsaung)captivates to buy. Extremely good sales person. Thanks for having such an asset person into your store
Speaking of Kay she is so informative and knowledgeable. Moves quickly to get the work done. Please keep your. Your business will continues to progress
Beatrice N
June 28, 2025
1 out of 5
Terrible customer service, I asked for help multiple times from different workers and received no help. Everyone has a disgusting attitude in this store, I truly don’t know what their problem is. Direct this energy to rude customers, not to the ones who are asking for help politely. On your phone and then getting upset cause someone needs assistance??? Do better!