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Best Buy Gateway Brooklyn
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5826 reviews)
Steven F
July 07, 2026
1 out of 5
My experience at this store at 369 Gateway drive was terrible. I purchased an item on 7/2/26 that cost near $400.00 due to the fact I was not able to use it at the residence I was living at I returned the item never opened to customer service, The individual there opens the item that was sealed and never opened and says she cant take the item back there's a bug in there when I said to her the box was never opened and the bug must have came from the store she became very RUDE, NASTY and RACIST towards me and my wife I will NEVER purchase an item from Best Buy again. The customer service is horrible at this store,BEWARE STAY AWAY FROM THIS STORE
Pilot S
July 04, 2026
2 out of 5
feels like the place is shutting down, all prices r misleading, u barely get help accept from Simon , thank u sir when showing up when there was no one around.
Response from Best Buy
July 04, 2026
Hey there.
We always want our customer to have the best experience when shopping with us. If you happen to need anything, please reach out to us on social media. We just ask that you reference your review number, 182352, in your message. We look forward to working with you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Ruben C
June 28, 2026
1 out of 5
I buy 3 TV I know they aren't good brands but the warranty they sale the worst is better to get a good brand that was my fault but stay away from the warranty
Response from Best Buy
June 28, 2026
Hello Ruben,
We can see why you’d be upset if you were not satisfied with your warranty. We would like to look into this and see if we can answer any questions you may have. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #179475 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/JYfzsY)
• Twitter/X (https://bby.me/Orew5t)
• Instagram (https://bby.me/QX9eTt)
Ms. S
June 20, 2026
5 out of 5
Thank you Ramos Raymond verizon technician at store so helpful helping me set up my samsung ultra 26. Appreciate your patience and helpful guidance picking out the right device.