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Best Buy Gateway Brooklyn
Services Offered
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5727 reviews)
Daniella A
December 28, 2025
5 out of 5
Fast and easy pickup service
Manuel A
December 24, 2025
1 out of 5
Hice una compra online y cuando llegue a la a recoger el producto habían cancelado porque no lo tienen en stock. Perdida de dinero y tiempo. Esta tienda no es formal.
Yocasta R
December 23, 2025
1 out of 5
Most unprofessional experience ever starting with customer service, delivery and customer service management. I purchased an LG tv, sound bar, wall mount and service agreement that was supposed to be delivered today, at the end of my delivery window I called customer service and they said there was an issue at the warehouse and I won't be receiving my purchase today. 2 hours later the delivery shows up after I had left my home. Lost a whole day of work for nothing communication and honesty seems to be an issue with this company and they have no respect or consideration for their customers time. I made the purchase because I had a family reunion and would have been nice to have it to enjoy for the holidays, needless to say I cancelled my whole entire order. This is not the way you do business!!
Response from Best Buy
December 24, 2025
Hi, Yocasta,
Thank you for taking the time to share your review with us. We are saddened to learn about your delivery experience and would like to discuss it further.
Please message us privately on Facebook (https://bby.me/3qaobg), Twitter/X (https://bby.me/1381tg), or Instagram (https://bby.me/anpzb1). When reaching out, please include "Google review 94131." Thanks!
Abdel U
December 23, 2025
1 out of 5
Hago el servicio de Roadie y recojo siempre productos en todos las locaciones de best buy y hoy me sentícoaccoonado por el personal de seguridad que para sacar un simple coche de compras le debo dejar mi identificación para poder sacarlo teniendo en todo el mall coches tirados yo le indiqué que lo iba a traer como en todos los locales por que entiendo la labor del personal y me sentí realmente incomodo por nadie en todos los locales me pidieron mi identificación por qué es un documento. Que no debe quedarse en canje por un coche simple que el público lo usa
Response from Best Buy
December 23, 2025
Hello, Abdel,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience trying to get a shopping cart in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #93902" for reference. You can find us here:
Twitter(X):
https://bby.me/w6mnea
Facebook:
https://bby.me/20awjo
Instagram:
https://bby.me/zoyu1q