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Best Buy Gateway Brooklyn
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5852 reviews)
Hoonigan 4
August 23, 2026
1 out of 5
Disbelief got this yesterday like this. Manager kat In this location shouldn't be at customer service rude. Didn't let me return it and making me drive further. Gas $ lady.
Poor customer service 4 me
Response from Best Buy
August 23, 2026
Greetings!
Not being able to return an item recently purchased is frustrating and we'd like to look into what happened and offer our support. Please send a private message via Facebook (https://bby.me/225F92), Twitter/X (https://bby.me/dYP8Be), or Instagram (https://bby.me/jOvsvl) and reference Google Review 209027.
Khaliluz Z
August 13, 2026
5 out of 5
Best Buy , BEST PRICE.
Justin M
August 11, 2026
5 out of 5
This is one of my favorite Best Buy stores and it doesn’t fail to impress me with their customer service. I was at this Best Buy and wanted to buy a cheap computer, I would’ve bought a computer but a Best Buy employee helped me realize that it was WAY too underperforming for what I wanted and I’m glad because I would’ve spent unnecessary money on it and would’ve been angry. Other than this it is just great and cashiers also show good customer service skills.
Ken C
July 31, 2026
5 out of 5
If there is a store that should be the model for handling major Pokémon releases, it's this Best Buy.
The management actually comes outside to greet the customers who have been waiting in line for hours and even plays intro music, making the experience fun and welcoming—especially for the kids. Once it's time to enter the store, everything is organized with a proper line, making the process smooth, fair, and stress-free.
Even though this Best Buy is much farther from me, I'd rather make the trip here because I know the experience will be well organized. I'll gladly shop for other things while I'm here because the customer service makes it worth the drive.
I also want to give a major shout-out to the manager who used to have the long dreadlocks (looks like they made him cut them! 😂). Hair or no hair, he's still the same friendly, welcoming, and professional manager who goes out of his way to make customers feel appreciated. Great job to him and the entire team!