I was able to catch one of the employees by the name of George, who not only helped me out in regards to the product, but had to stop an brewing altercation between an employee and a customer. While en route to look for what I needed, he was stopped by another customer who needed assistance and he respectfully asked them to wait. His whole demeanor was extremely professional. I didn't wait very long, or long at all. When he couldn't find it, he explained that the product should be in store based on the tag, it just might be at checkout.
After going to checkout, the cashier that took me (she was professional as well) did her best to look for the product I was asking for. After not being able to find it, she told me what I could do and I might just take her advice.
I just wanted to say that even though I didn't walk out with what I came there for, I genuinely appreciated being helped by George first and foremost, and the next employee. I wish I asked for her name
It took 40 minutes to buy one product. Nobody here has a clue what they're doing
Response from Best Buy
November 15, 2025
Hello, Hapy Jy,
Thank you for your review. Not getting the help you're expecting can be really frustrating, especially if it makes shopping take longer than planned. If you'd like assistance or want to formally document your experience with us, please reach out on social media. Please include Review 69652 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
It was an easy in and outfor the PS5