Best Buy Atlantic Center

i asked the employee and manager when pokemon was coming in. they said tomorrow. i came in the following day. no pokemon, and ensured me 100% there was.

After seeking information for a couple of days and finally picking a TV, I began placing an order but needed 10 minutes to decide on soundbar they were upselling. When I returned 15 minutes later to complete sale, the competent and more professional employee left for the day. I had a few more questions and had to complete sale with other salesman there. If not for Jodi, I wouldn’t have gone back to this stores location. She was very knowledgeable and informative. I could not believe how I was treated and disregarded so unprofessionally and incompetent by the other employee(s). The sale was completed and he walked away without a single word to state it was completed. Just walked away. No receipt or anything. Not only did he show he didn’t want to answer my questions and was abrupt, but ì had to chase after him to ask for a receipt and if we were done! He said it was emailed but I asked for paper receipt to confirm. I got to my car and realized the receipt has a different delivery date on it, not the discussed (and in product description online) date for Saturday delivery. I cannot take off from 13 hr shift on Monday and wouldn’t have ordered it. After the very poor taste this treatment left me with, and inept service (even with call center), I had to cancel entire order. Even that was improperly done for the gentleman cancelled only the tv but not the soundbar. I will be following up to make sure I get all my money back after cancelling order 55 minutes after placing it. I would have given 1 star if not for Jodi. Best Buy should be more accurate regarding delivery date, online as well. Unnecessary frustration topped with unprofessional ans rude treatment is the summary here. I went nearby and ordered the TV I wanted. Avoid this store if be possible and go the extra distance to a different store. Best Buy has deteriorated with its services.

George was absolutely amazing and truly made me love the customer experience since the beginning of this purchase. He welcomed me, listened carefully, and even while handling three other customers, he still managed to help me with my order of three TVs and finally solved the issue after 9:30 pm. From my perspective, he deserves to be a manager. However, the manager JJ really needs to be changed. He welcomed me and took my inquiry, but was unable to help. He cancelled my order to “check” if what I wanted was available, but couldn’t even clearly explain that I would still be using my store credit. Instead of taking ownership as a manager, he just sent me to go find George in this huge store, without giving George any context about my situation or what needed to be done for the 3 TVs. We lost 1h for back and worth. I felt like he wanted to get ride of me and he right away rush to his phone. On top of that, his attitude came across as very lazy. We had to walk around the store looking for him again when we needed help with the credit, because he had disappeared instead of staying engaged with the problem and for multiple times. At several moments, he was just standing around on or near his phone, while George was actually working, helping multiple customers at once and still trying to fix my issue. Going to the stock and trying to solve the issue. We ended up losing about an hour because JJ, as a manager, did not do the minimum to solve the problem or support his team. In summary: ⭐️ George = 5-star service, went above and beyond and handled everything like a real leader. ⚠️ JJ (manager) = unhelpful, disengaged, and too lazy to properly assist customers or his staff.

Fast service was in and out to catch the next train uptown... Thanks Best Buy