Best Buy Bay Parkway Brooklyn

Absolutely disgraceful experience with Best Buy. I purchased TWO TVs and a Sonos sound bar, paid extra for delivery AND installation, and was originally scheduled and confirmed for Monday, May 18. Nobody showed up. No call. No explanation. Completely wasted my time. I then went into the store and spoke directly with a manager, who looked into my account and discovered that while I was on the phone with customer service for nearly TWO HOURS, the customer service manager quietly rescheduled my order to Friday, May 22 without properly informing me. Today comes, and after all that frustration, they only delivered ONE TV — no second TV, no sound bar setup, and absolutely NO installation service that I already paid for. This level of incompetence, lack of communication, and complete disregard for customers is unacceptable. Best Buy had no problem taking thousands of dollars from me, but apparently delivering what was promised is too much to ask. Between the missed appointment, hidden rescheduling, endless phone calls, and incomplete delivery, this has been one of the worst retail experiences I’ve ever had. If you value your time, money, and sanity, avoid Best Buy’s delivery and installation services entirely.

Line to enter, no thanks

Absolutely no help at all, when you ask them to help for an item they seem like they don't want to help you at all, all the employees kept giving us a different answer. I don't recommend coming here

I had a very disappointing experience with the Geek Squad service at Best Buy. I brought my iPhone in because the top speaker volume became very low and I could barely hear calls. The representative immediately claimed there was residue in the speaker and suggested it was most likely caused by water damage, which is completely false. My phone has never been exposed to water and has always been kept protected. They then told me they ran diagnostics and said the top speaker could not even be detected because it was supposedly broken. Their solution was to replace the phone for a $100 fee through my AppleCare+ coverage. On top of that, they said they did not have replacement phones available in the store and I would need to wait several days for one to arrive. I decided not to proceed with the replacement. When I got home, I simply cleaned the top speaker carefully with a toothbrush, and the problem was completely resolved. So now I seriously question what kind of “diagnostics” were performed to incorrectly tell me the speaker was broken and the phone needed replacement. The Geek Squad service was completely useless and would have cost me $100 unnecessarily.