Worst shopping experience of my life and that's saying a lot! Purchased an item online. BB never shipped it. Had to file a complaint with my credit card company and open a BBB complaint. Unbelievable! Never again!!
One of the best best buys in nyc, manager here is very good
juliana n
December 09, 2025
Manager Rishik was smug and unhelpful when I came in to return something sold by “a third party” — Best Buy sells things on their websites that apparently you can’t return to them, even if they provide you with an IN STORE BARCODE . Sure, that’s not the manager’s call, that’s an issue with the company — but to act smug and not try to find a solution (the shipping label was not available either to send back via fedex, etc.), to act like I have no right to be confused???? That’s not customer service, and it’s unkind.
the guy who selling tv awesome