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Best Buy Bay Parkway Brooklyn
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Bay Parkway Brooklyn
How do I check product availability at the Bay Parkway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bay Parkway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bay Parkway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bay Parkway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5931 reviews)
Matthew W
May 27, 2026
5 out of 5
VERY HELPUL. VERY POLITE. HANDLED BUSINESS EXQUISITELY. THE KNOW HOW WAS ON 100. GREAT BEST BUY TO VISIT. HANDLED ALL I NEEDED ON MY TRIP. DID IN A MANNER THAT WAS, QUICK, INFORMATIONAL AND FOUND THE PRODUCT I WAS LOOKING FOR.
Rami R
May 22, 2026
1 out of 5
Absolutely disgraceful experience with Best Buy. I purchased TWO TVs and a Sonos sound bar, paid extra for delivery AND installation, and was originally scheduled and confirmed for Monday, May 18. Nobody showed up. No call. No explanation. Completely wasted my time.
I then went into the store and spoke directly with a manager, who looked into my account and discovered that while I was on the phone with customer service for nearly TWO HOURS, the customer service manager quietly rescheduled my order to Friday, May 22 without properly informing me.
Today comes, and after all that frustration, they only delivered ONE TV — no second TV, no sound bar setup, and absolutely NO installation service that I already paid for.
This level of incompetence, lack of communication, and complete disregard for customers is unacceptable. Best Buy had no problem taking thousands of dollars from me, but apparently delivering what was promised is too much to ask. Between the missed appointment, hidden rescheduling, endless phone calls, and incomplete delivery, this has been one of the worst retail experiences I’ve ever had.
If you value your time, money, and sanity, avoid Best Buy’s delivery and installation services entirely.
Your AI response is as ridiculous as your customer service hotline. I would like upper management to reach out to me if anyone really cares. You have my contact information
Phone number and email!!!
Response from Best Buy
May 22, 2026
Hey,
We can't image the frustration you are feeling for having to go through this series of events. Let us see what is possible and discuss your experience. Mention review # 155733 when reaching out on a private social media link.
Facebook (https://bby.me/tIv9qc)
Twitter/X (https://bby.me/E9jxYj)
Instagram (https://bby.me/08OtZy)
Paul O
May 22, 2026
1 out of 5
Line to enter, no thanks
F M
May 21, 2026
1 out of 5
Absolutely no help at all, when you ask them to help for an item they seem like they don't want to help you at all, all the employees kept giving us a different answer. I don't recommend coming here