This place is terrible. Paid with an egift card, canceled an order, they never refunded to original gift card. They scanned the amount to a new gift card and never even sent it to me!
Andrew was quick, courteous, and went above and beyond when we had a bit of a complicated issue regarding a return. We really appreciated his professionalism and was able to help us resolve our issue in a smooth manner. He’s so knowledgeable and QUICK! He’s amazing!
He deserves a raise!!!!
Service needs improvement, person answering phone is acting incompetent 😐
Response from Best Buy
December 16, 2025
Hey there, David,
We would love to follow up with you on this and hear more about your experience with calling in. Please send us a private message on Facebook (https://bby.me/vv20b7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #89120".
Shahnoz
December 16, 2025
service needs to be improved