I had a very disappointing experience at Best Buy. I waited for about 30 minutes for a representative to assist me, but no one ever came. During that time, there was no clear communication, no update, and no effort from staff to check in or help.
I understand stores can get busy, but waiting that long without any assistance is unacceptable. Customer service should be more organized and responsive. I left without getting the help I needed and would be hesitant to return to this location.
Response from Best Buy
June 09, 2026
Hello, thank you for taking the time to leave a review. Being able to ask questions about your electronics before you make your purchase is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #170894".
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I bought an air conditioner no one wanted to come to install it . Gave me the run around all kinds of different excuses. I will never ever buy anything from Best Buy again . Very poor service .
Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
I had an outstanding experience thanks to Al at Best Buy. His customer service was exceptional—he made everything smooth and easy. It’s clear that customers enjoy working with him, and he genuinely makes people want to shop there. Al is a real asset to the team!"