Best Buy Bay Parkway Brooklyn

Absolutely no help at all, when you ask them to help for an item they seem like they don't want to help you at all, all the employees kept giving us a different answer. I don't recommend coming here

I had a very disappointing experience with the Geek Squad service at Best Buy. I brought my iPhone in because the top speaker volume became very low and I could barely hear calls. The representative immediately claimed there was residue in the speaker and suggested it was most likely caused by water damage, which is completely false. My phone has never been exposed to water and has always been kept protected. They then told me they ran diagnostics and said the top speaker could not even be detected because it was supposedly broken. Their solution was to replace the phone for a $100 fee through my AppleCare+ coverage. On top of that, they said they did not have replacement phones available in the store and I would need to wait several days for one to arrive. I decided not to proceed with the replacement. When I got home, I simply cleaned the top speaker carefully with a toothbrush, and the problem was completely resolved. So now I seriously question what kind of “diagnostics” were performed to incorrectly tell me the speaker was broken and the phone needed replacement. The Geek Squad service was completely useless and would have cost me $100 unnecessarily.

电脑不够专业。基本的笔记本都可以。

Very professional and friendly staff. Clean well stocked store with just about anything electronics that's needed.