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Frequently Asked Questions About Best Buy Hamburg

How do I check product availability at the Hamburg Best Buy?
How do I check my order status?
My local Hamburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Hamburg stores’ holiday hours?

Recent Reviews

4.1
(2227 reviews)
N c
March 11, 2025
1 out of 5
I ordered a Galaxy S25+ for my mother to pick up, and I realized the pickup was canceled by BestBuy on the day I was supposed to pick it up. To make matters worse, the sale price ended that day, and the phone was charged at full price instead. When I called BestBuy, they told me that the store manager in Hamburg, NY had the authority to help me, since the purchase was made during the sale period. However, when I reached out for assistance, the manager refused to honor the original sale price, leaving me without the phone I intended to buy at the discounted price. This whole experience has been extremely disappointing!
Response from Best Buy
March 11, 2025
Hey, Thank you for taking the time to reach out here to share this review, although we hate to hear your order was cancelled and you missed out on a sale price of this device. We would be happy to look into this with you to see what may be possible. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64914950. We look forward to hearing from you! Regards, ^Katie
Alex M
March 07, 2025
1 out of 5
It's like walking into a post-apocalyptic wasteland whenever you walk into any of these stores now. Everyone is shopping online and I will be too now! After being a Best Buy credit card holder for almost 18 years, they lowered my limit from 10k to $250 because I made a late payment once. My account was always paid on time. Conveniently for me, when I noticed this, I was making a payment to pay it off anyway, so I then decided to cancel it and take my business online, like the rest of the world has. Basically from now on, my plan is to utilize Best Buy to merely see the products I intend to purchase in person. I will then leave and order from a competitor, where I'm sure I will find it cheaper anyway. It was always nice to get new stuff the day you want it. Oh well! Maybe I'll show up to the liquidation sale once Amazon fully crushes these clowns 🤡
Response from Best Buy
March 07, 2025
Hey there. Thank you for your review, Alex. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (http://facebook.com/BestBuy) - Twitter/X (http://twitter.com/BestBuySupport) - Instagram (http://instagram.com/BestBuy) When reaching out, please mention it is regarding your Google Review 64900360. Kindest Regards, ^Vanessa
Nicholas C
March 05, 2025
5 out of 5
Always great customer service.
Segundo R
March 05, 2025
5 out of 5
Es uno de los pocos lugares en el que se puede encontrar en stock artículos electrónicos. Y si no los tienen, te lo agendan para entregar en poco tiempo.

About Best Buy Hamburg

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