Vanessa Z
November 11, 2025
Service took days longer than predicted. Misspelled my last name on a contract for services and did not correct. Assistant manager had no compassion. I will not recommend the Geek Squad in the McKinley Mall.
Brennen R
November 04, 2025
Not the best and some workers weren’t helpful
Response from Best Buy
November 05, 2025
Good Morning, Brennen,
We absolutely understand how you are feeling after not getting the help you needed while shopping in store with us. We would love to review this situation further with you. Please feel free to send us a private message on social media, so our teams can better assist you.
- Facebook (https://bby.me/bm3eid)
- Twitter/X (https://bby.me/v1srzr)
- Instagram (https://bby.me/65w3nm)
I went in for a new laptop and was greeted immediately at the door. They called a specialist over (Brandon?) and I explained what I was looking for, and my price range. I'm not a computer expert, and I was treated with respect, not spoken down to. While suggestions were made, I didn't feel high pressure. I recommend Best Buy Hamburg.
brandon s
October 21, 2025
I bought all my electronics at bestbuy. I recently Bought a printer on bestbuy credit card. They had no record of the transaction, nor would service the printer. Seriously what a joke. Poor customer service, store shelving is bare. Buying online only now.