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Frequently Asked Questions About Best Buy Hamburg
How do I check product availability at the Hamburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hamburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hamburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hamburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2271 reviews)
Fun G
August 10, 2025
4 out of 5
Very helpful and answered all questions to help us decide
Tim T
August 08, 2025
1 out of 5
Had nothing we wanted in stock
Response from Best Buy
August 08, 2025
Hello, Tim,
Thank you for reaching out to share your concern with items you are looking for in store. I can certainly understand that wanting to get your items quickly and not being able to can be difficult. We offer options to order for pickup and to let you know when items are available for pickup. If you would like support with making orders online you can certainly reach out on any of our Social Media profiles below with Review 26350 for support.
Facebook (https://bby.me/2fdp9y), Twitter/X (https://bby.me/edr9tc), Instagram (https://bby.me/nozokl)
Sincerely,
^ Tommy
Joe S
August 06, 2025
4 out of 5
Not much of a selection of anything really.
Prices are higher than other places.
1Will
July 29, 2025
1 out of 5
Worst best buy experience. Only one person remotely seems to know what he's doing. I had to explain to a cashier how to do a return exchange for a customer in the line in front of me because he had no clue. Most of the cashiers stand around waiting for the one associate to tell them how to do something. Clueless employees make the shopping terrible. A line developed because of it.
For my transaction, I had a simple return with the receipt. I was the second person in line waited a good 10 to 15 minutes. During the transaction, the associate tried to give me store credit without me knowing. I asked him if he needed my card, that's when he mentioned the store credit tender. This is unacceptable. Employees are to tell customers which tender is available for the return. He tried to slyly give me a store credit. What kind of customer service is that? It was a substantial purchase.
Can you guys hire people who have a clue instead of hiring friends who are poorly trained?