Denise P
February 28, 2026
Customer service is a joke. If you need assistance, you nred to go in search of them. They need to learn what customer service is. Any questions I had, I was told, "Oh you need to talk with the rep" and then they walk away, where is the rep?????? Really??? I felt like I was invisible and they could care less if I spent money there or not.
Response from Best Buy
March 01, 2026
Hello Denise,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve, poor customer service is never ideal for a great experience. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/nbwpkh), Twitter/X (https://bby.me/d30wl2), or Instagram (https://bby.me/1jnv4i). Please also reference Google Review #124323. Looking forward to hearing from you!
Love standing in line for 20 min because u have no employees anymore it is at a point that is beyond ridiculous
Response from Best Buy
February 24, 2026
Hello, Greg,
Thank you for taking time out of your day to share your feedback. Having to wait in line is never great, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/u1r4zo), Twitter/X (https://bby.me/p170gu), or Instagram (https://bby.me/uedx6l). Please reference Google Review #121341.
pyro323
February 19, 2026
I was abe to find a power bank at a great price at this location. My local Walmart didn't have it anymore. They had some kind of construction goin on in the store (Wednesday) but as of this review (Thursday) it's probably done. Their PS5 demo display was not working, the screen was on, but their controller was not working.
Response from Best Buy
February 19, 2026
Hello.
Thank you for sharing your experience at the Buffalo, NY Best Buy location. If you need support with any concerns please reach out to us on any of our social media profiles below with Review 119439.
Facebook (https://bby.me/iih8iv)
Twitter/X (https://bby.me/8y68vk)
Instagram (https://bby.me/6a03oq)