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Best Buy Hamburg
Services Offered
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Frequently Asked Questions About Best Buy Hamburg
How do I check product availability at the Hamburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hamburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hamburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hamburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2211 reviews)
Tonya S
January 22, 2025
1 out of 5
Do not bother using their “Geek Squad” - after opening a credit card and buying a $4,000 TV we waited 3 weeks for installation (paid for install, removal of old TV and delivery at all additional costs) and the night before installation they emailed us to say WE needed to call to reschedule as they do not have the staff to do our install. After a long call with customer service we decided to pick up the TV and do the install ourselves. Wish we would have not waited to do this as it was an enormous waste of time and a huge headache. Best Buy should not be able to bill/charge you for something they clearly are not staffed to do. They said they could reschedule for 3 weeks later and I basically laughed as I knew that wasn’t going to be a possibility. Extremely disappointed in this company. (Also the only reason we still purchased the TV from them is because we already opened the credit card, majority of the prices you find here can be bought at Walmart or Amazon for the exact same item at the exact same price, if not for the credit card we would have completely cancelled the order)
Response from Best Buy
January 23, 2025
Hi, Tonya,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64719395 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
B D
January 11, 2025
1 out of 5
Nothing but bad experiences with Best Buy. Especially, this one and Walden Galleria.
Response from Best Buy
January 12, 2025
Hello, B,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64668465. We look forward to hearing from you.
Sincerely,
^Deysha
Jillian B
January 11, 2025
1 out of 5
Do NOT recommend for Apple Support. I booked an appointment through Apple Support for a screen replacement on an iPhone 13. The first appointment was scheduled for Wednesday, but it couldn’t be completed due to time constraints related to Find My iPhone not completely turning off and having to disable the anti-theft feature, which required a one-hour wait. Although it was frustrating to wait over 30 minutes, I understood the situation and was told to book another appointment to resolve the issue.
I scheduled a second appointment for three days later, only to arrive and be told that they didn’t have the necessary screen replacement. They told me to go to Apple to have it fixed
Response from Best Buy
January 11, 2025
Hello, Jillian,
Thanks for reaching out and providing your feedback. Having a damaged phone screen can be frustrating, so I can understand your frustration. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64667324". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
James M
January 04, 2025
1 out of 5
Never buy a treadmill from here. I picked mine up, set it up over the course of 6 hours just to find that the belt was ripped. Best Buy tried charging me to have someone replace and set it up for me. Unreal. Manager there needs to be fired. She has no place being a manager for any business ever. She’s short, in her 30s I’d guess with longer hair. I hope you never have to work with her she was rude, dismissive and was literally 0 help
Response from Best Buy
January 04, 2025
Hello, James,
Thank you for leaving us a review. As a consumer myself, I understand the time it took to set up your treadmill, only to find out that the belt was ripped. Your feedback is valuable and should be shared with the store to help improve customer service. We would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64643110" when reaching out to us on social media.
Thank you,
^Ruby