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Frequently Asked Questions About Best Buy Hamburg

How do I check product availability at the Hamburg Best Buy?
How do I check my order status?
My local Hamburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Hamburg stores’ holiday hours?

Recent Reviews

4.1
(2230 reviews)
Judith Z
March 20, 2025
1 out of 5
I bought a new iPad a few weeks ago at BEST BUY in Hamburg. After a few weeks I couldn’t get it to charge. I took it back to the store and they found out it was the block and not the cord or iPad. They asked if I bought the insurance. I said no, so I would have to pay for a new block. I couldn’t believe it. She said go to the Apple Store and she printed me my receipt. I said call the manager and you can tell him that’s the last thing I ever buy at this store. I have bought many iPads, computers and lots of Televisions from this store. Went to the apple store at Galleria and they replaced no questions asked. I know it was only a $19.00 block but I ended up buying my granddaughter a computer for $1,399. plus tax for college. That’s what you get BEST BUY FOR POOR CUSTOMER SERVICE. You can look under Gerald to see all the things I bought from your store.
Response from Best Buy
March 20, 2025
Hello, Judith, Thank you for leaving us a review. As a consumer myself, I understand the importance of needing support with your iPad. At Best Buy, we strive to ensure all of our customers have a positive experience. I have included a link below for your reference regarding our Return and Exchange Policy. https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 We are glad to learn that our vendor could assist you, as your iPad remained under manufacturer warranty even after our return and exchange period had concluded. This allowed Apple to provide you with a new charging block. We appreciate your feedback. Should you need support regarding this matter, kindly reach out to us through a private message on social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64949609" when reaching out via social media. Thank you, ^Ruby
Daniel M
March 19, 2025
5 out of 5
Good customer service
N c
March 11, 2025
1 out of 5
I ordered a Galaxy S25+ for my mother to pick up, and I realized the pickup was canceled by BestBuy on the day I was supposed to pick it up. To make matters worse, the sale price ended that day, and the phone was charged at full price instead. When I called BestBuy, they told me that the store manager in Hamburg, NY had the authority to help me, since the purchase was made during the sale period. However, when I reached out for assistance, the manager refused to honor the original sale price, leaving me without the phone I intended to buy at the discounted price. This whole experience has been extremely disappointing!
Response from Best Buy
March 11, 2025
Hey, Thank you for taking the time to reach out here to share this review, although we hate to hear your order was cancelled and you missed out on a sale price of this device. We would be happy to look into this with you to see what may be possible. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64914950. We look forward to hearing from you! Regards, ^Katie
Alex M
March 07, 2025
1 out of 5
It's like walking into a post-apocalyptic wasteland whenever you walk into any of these stores now. Everyone is shopping online and I will be too now! After being a Best Buy credit card holder for almost 18 years, they lowered my limit from 10k to $250 because I made a late payment once. My account was always paid on time. Conveniently for me, when I noticed this, I was making a payment to pay it off anyway, so I then decided to cancel it and take my business online, like the rest of the world has. Basically from now on, my plan is to utilize Best Buy to merely see the products I intend to purchase in person. I will then leave and order from a competitor, where I'm sure I will find it cheaper anyway. It was always nice to get new stuff the day you want it. Oh well! Maybe I'll show up to the liquidation sale once Amazon fully crushes these clowns 🤡
Response from Best Buy
March 07, 2025
Hey there. Thank you for your review, Alex. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (http://facebook.com/BestBuy) - Twitter/X (http://twitter.com/BestBuySupport) - Instagram (http://instagram.com/BestBuy) When reaching out, please mention it is regarding your Google Review 64900360. Kindest Regards, ^Vanessa

About Best Buy Hamburg

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