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Frequently Asked Questions About Best Buy Hamburg
How do I check product availability at the Hamburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hamburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hamburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hamburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2280 reviews)
Julia D
September 14, 2025
3 out of 5
.Puck up guy asked my name gave me $800 worth of products without asking for id or confirmation of my order
Response from Best Buy
September 14, 2025
Hello, Julia,
Thank you for taking the time to reach out on Google with a review. I can definitely understand concern in a situation like the one you have described. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #43430 in your message. You can find us here:
Facebook (https://bby.me/radg4r)
Twitter/X (https://bby.me/15pi5q)
Instagram (https://bby.me/5d2znq).
Lana B
September 12, 2025
2 out of 5
Unfortunately best buy and it's services has gone down hill significantly. The store itself has continued to drop its inventory in stock. You are no longer able to reach the store by calling you. The checkout is at the same station as geek squad services. Meaning longer check out times. The staff unfortunately is not as informed, aside from greek squad. The bathrooms are always gross and cleaning unfortunately doesn't seem to be high on the priority list.
Response from Best Buy
September 12, 2025
Hello, Lana,
Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive one. I can certainly understand receiving attentive customer service, and having a variety of products on display. We appreciate your feedback, and we would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #42568” when reaching out on social media.
Thank you,
^Ruby
Eleni J
August 25, 2025
1 out of 5
What a downer at the Galleria store...the desk person knew next to nothing gave me wrong info and was insulting...went to Best Buy Hamburg...night and day. Pleasant helpful and knowledgeable.
Response from Best Buy
August 25, 2025
Hello.
Thank you for taking the time to reach out and share both of your experiences. We aim to provide the best service and accurate information, so to hear this was not the case at both locations, is concerning.
If you have any questions or need any assistance, please reach out us to in a private message on Facebook (https://bby.me/4h2ln8), Twitter/X (https://bby.me/15fdoy), or Instagram (https://bby.me/d9aedp). When you message us, please include Google Review number 34809.
Best,
^Allison
CHAZZ M
August 22, 2025
4 out of 5
Good store all around! Clean and neat! Helpful associates! Competitive prices!!👌😉