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Frequently Asked Questions About Best Buy Hamburg
How do I check product availability at the Hamburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hamburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hamburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hamburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2234 reviews)
Holli M
April 08, 2025
4 out of 5
Had to return my laptop because it was supposed to have touch screen and didn't. Geek.Squad WORTH IT !! Price match but it must be same item not comparable item.
Judith Z
March 20, 2025
1 out of 5
I bought a new iPad a few weeks ago at BEST BUY in Hamburg. After a few weeks I couldn’t get it to charge. I took it back to the store and they found out it was the block and not the cord or iPad. They asked if I bought the insurance. I said no, so I would have to pay for a new block. I couldn’t believe it. She said go to the Apple Store and she printed me my receipt. I said call the manager and you can tell him that’s the last thing I ever buy at this store. I have bought many iPads, computers and lots of Televisions from this store. Went to the apple store at Galleria and they replaced no questions asked. I know it was only a $19.00 block but I ended up buying my granddaughter a computer for $1,399. plus tax for college. That’s what you get BEST BUY FOR POOR CUSTOMER SERVICE. You can look under Gerald to see all the things I bought from your store.
Response from Best Buy
March 20, 2025
Hello, Judith,
Thank you for leaving us a review. As a consumer myself, I understand the importance of needing support with your iPad. At Best Buy, we strive to ensure all of our customers have a positive experience. I have included a link below for your reference regarding our Return and Exchange Policy.
https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
We are glad to learn that our vendor could assist you, as your iPad remained under manufacturer warranty even after our return and exchange period had concluded. This allowed Apple to provide you with a new charging block.
We appreciate your feedback. Should you need support regarding this matter, kindly reach out to us through a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64949609" when reaching out via social media.
Thank you,
^Ruby
Daniel M
March 19, 2025
5 out of 5
Good customer service
N c
March 11, 2025
1 out of 5
I ordered a Galaxy S25+ for my mother to pick up, and I realized the pickup was canceled by BestBuy on the day I was supposed to pick it up. To make matters worse, the sale price ended that day, and the phone was charged at full price instead. When I called BestBuy, they told me that the store manager in Hamburg, NY had the authority to help me, since the purchase was made during the sale period. However, when I reached out for assistance, the manager refused to honor the original sale price, leaving me without the phone I intended to buy at the discounted price. This whole experience has been extremely disappointing!
Response from Best Buy
March 11, 2025
Hey,
Thank you for taking the time to reach out here to share this review, although we hate to hear your order was cancelled and you missed out on a sale price of this device. We would be happy to look into this with you to see what may be possible.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64914950. We look forward to hearing from you!
Regards,
^Katie