There delivery service through roadie is HORRIBLE. The man went in en route (carlos) hes 3 mins from my house I get my friend ready to mount. He ends up driving PAST my house im like um okay. Hang out for a while look at location a few hours later hes in spencersport. I call complain rep calls back its actually (dimitrius) okay well the link you just sent says (jenessa) this is horrible I pay extra for the warranty I might just cancel that if this is how deliver is I dont even want to meet the technicians who come to fix stuff. Smh horrible
Lots of common items not in stock, advice is poor, listening room has a poor selection of mid range priced speakers and AV receivers. They use Flock cameras.👎 It takes too long to get things or get expert help. Making new efforts to not shop here.
Response from Best Buy
August 14, 2026
Thanks for sharing this review. We're concerned to hear your experience didn't meet expectations and we may not have had what you were looking for in stock. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/JpOy9g), Twitter/X (https://bby.me/RAOlb7), or Instagram (https://bby.me/pOD7JT). Please include the Google Review reference number #203241 when reaching out.
ThatOneRedCorvette
July 28, 2026
Walked through the store to go into the mall, and I think most people do the same. It's a smaller size Best-buy, but it's quite nice. Clean, and tons of selection for TVs.