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We are back open!
Come check out your newly remodeled store.
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Frequently Asked Questions About Best Buy Dewitt
How do I check product availability at the Dewitt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dewitt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dewitt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dewitt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2535 reviews)
Jessica Y
January 11, 2026
3 out of 5
Called first to make sure item was in stock and was told "definitely"... had to walk there with my nephew in snow storm and wouldn't ya know they couldn't find it so I waited a half hour while they looked just to end up buying a completely different item!!! For the most part, customer service is actually pretty relatable!!!
Cj W
January 09, 2026
5 out of 5
Truthfully, 1 welcomer wasn't so pleasant (twice) but 1 young staff member didn't really Ck 4 capability on headphones vs our TV. Just said yes & found out they didn't. Had 2 go back 4 a return & Linda was the guru we needed & fixed our situation. I talked 2 Samsung & they told me which headphones 2 get that compares & Linda helped w/that & the final sale & their Credit Card. Now that I have a card I'll probably visit in the future. TY. Less than expected as I had 2 go there 3 x's 2 correct a problem. As I said, the older women greeter wasn't friendly enough each time. Didn't spend enough time 2 value the whole store.
Ilana E
January 07, 2026
3 out of 5
This isn’t about the staff- all are wonderful and helpful! This is about the company using Ai for customer service and not holding up their $100 delivery agreements. They need to hire more staff to help their customers and they need to at least call when they don’t show up for an 8-hour delivery window that you canceled several appointments for. Terrible experience.
Response from Best Buy
January 07, 2026
Hi, Ilana,
Thank you for sharing your review and for bringing this to our attention. We are happy to hear that you have had great experiences with the team at the store, but are concerned over your delivery.
So we may look into this for you, please private message us on Facebook (https://bby.me/kf4oas), Twitter/X (https://bby.me/j94no8), or Instagram (https://bby.me/07i3q0). Please be sure to include "Google review number 101664." Thanks!
Amie P
January 05, 2026
1 out of 5
Bought a sound bar, open box. Was told the return reason was "Residue". When we got it home, there were no cords. Returned it with no problem. When we went to the back of the store to look for another one, we were ignored by no less then 4 employees that were shooting the breeze. One actually walked away from us, turned and looked at us and kept on walking. We took out business and money to Walmart. They were more than happy to take our money.