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We are back open!
Come check out your newly remodeled store.
Best Buy Dewitt
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Frequently Asked Questions About Best Buy Dewitt
How do I check product availability at the Dewitt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dewitt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dewitt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dewitt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2336 reviews)
Jennifer V
November 11, 2024
3 out of 5
I visited this store on 11/10/24
Positive - David(?) at LoveSac! Very knowledgeable and personable, and spent 20+ minutes helping answer questions from both myself and my children. We didn't come to BestBuy for a LoveSac, but we are seriously considering it after the detailed information given to us by David(?).
Negative - We went to BestBuy to look at the 3 picture TVs now available on the market. They had two versions of the Samsung TV to check out, and the TCL frame TV on display, all of which would display both Frame mode and TV mode. My negative and reason for 3-stars is that the Hisense frame TV (which is highly rated as the Samsung competitor) was only able to be viewed in Frame mode. When buying a Frame TV, specifically one with a matte, canvas-like screen it's important to view it in both modes to make sure the image quality is not diminished. Unfortunately we ruled out the Hisense TV as we could not view it in TV mode. It also took 10+ minutes to find an employee to assist us and confirm it would only work in Frame mode.
Response from Best Buy
November 11, 2024
Hello, Jennifer,
Thank you for your feedback on Google my Business. Glad to hear that you had a great interaction with the LoveSac employee. Not having a great experience when shopping for tv's is frustrating We would like to hear about your experience, here at the corporate office.
Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64412720", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Leah P
November 05, 2024
1 out of 5
Absolutely horrible customer service. Bought an electronic, told them the intended use and they recommended one for me. It was not appropriate for the intended use. Tried to return it was charged a restocking fee. I should not have been charged a restocking fee because they recommended the wrong product. I tried and tried and tried and tried to get a general manager to speak with me to no avail. They were never in the store and never called me back even though I left my number several times. Save yourself the trouble and don’t shop at Best Buy.
Response from Best Buy
November 06, 2024
Hello, Leah,
Thank you for providing your feedback Google my Business. Not having the leadership reach back out on a store experience is frustrating. We would like to hear about your interaction with the local store, here at the corporate office.
Feel free to reach out through social media with the links below. Please mention "Google Review 64391938" when you are reaching out. Provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
V R
October 31, 2024
5 out of 5
Service was good
Had what I asked for
Andrew C
October 15, 2024
1 out of 5
My wife had the Worst experience with customer service ( or lack there of) after receiving a new dryer that was heavily damaged. She spent the entire next day trying to get ahold of someone to get a replacement sent - the delivery guys wouldn't even install it/try it, it was so dented and banged up. After 24 hours, and multiple "chats", someone finally listened to her and canceled the order/refunded. Finally got a new one from Costco and wonderful service and follow up! Will never use Best Buy again.
Response from Best Buy
October 15, 2024
Hello, Andrew,
Thanks for reaching out and providing your feedback. When I order an appliance, I expect it to arrive in new condition as well, so I can understand your concern. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64315536". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron