This isn’t about the staff- all are wonderful and helpful! This is about the company using Ai for customer service and not holding up their $100 delivery agreements. They need to hire more staff to help their customers and they need to at least call when they don’t show up for an 8-hour delivery window that you canceled several appointments for. Terrible experience.
Response from Best Buy
January 07, 2026
Hi, Ilana,
Thank you for sharing your review and for bringing this to our attention. We are happy to hear that you have had great experiences with the team at the store, but are concerned over your delivery.
So we may look into this for you, please private message us on Facebook (https://bby.me/kf4oas), Twitter/X (https://bby.me/j94no8), or Instagram (https://bby.me/07i3q0). Please be sure to include "Google review number 101664." Thanks!
Bought a sound bar, open box. Was told the return reason was "Residue". When we got it home, there were no cords. Returned it with no problem. When we went to the back of the store to look for another one, we were ignored by no less then 4 employees that were shooting the breeze. One actually walked away from us, turned and looked at us and kept on walking. We took out business and money to Walmart. They were more than happy to take our money.
The staff is knowledgeable and present.
Excellent pricing, item needed to be shipped before xmas.