Best Buy Dewitt

TL;DR: Ordered a dishwasher with delivery and installation. Best Buy no-showed twice, never called or texted, and never followed through on promised escalations or callbacks. After two missed full-day windows and zero communication, the next available appointment was two months out. I canceled after receiving no product and no service. Rating: ★☆☆☆☆ (0.5 out of 5) I rarely write reviews, but my recent experience with Best Buy’s delivery and installation service needs to be shared so others know what to expect. This isn’t about a specific store — the sales side was fine — but the delivery/installation system is deeply unreliable. Order Placed — November 24, 2025 I ordered a Frigidaire dishwasher with installation and haul-away, and scheduled the earliest appointment available: December 2. The initial time window was a very wide 7 a.m. – 7 p.m. It wasn’t until 5:30 p.m. the night before that it was narrowed to 9 a.m. – 12 p.m. That ended up being the only part that went smoothly. December 2 — No Show & Auto-Reschedule The 9–12 window passed with no arrival, no call, and no text. After it expired, I received a single automated text saying the appointment had been rescheduled for Saturday, December 6. I called customer support. It took a long time to reach a representative and more time on hold as they investigated. I was eventually told the miss was “due to weather,” which I understand living in the Northeast — but no one could explain the total lack of communication. December 6 — Second Missed Appointment For the rescheduled date, my window was 6 a.m. – 6 p.m. We rearranged our day again, completed all the pre-installation requirements, and made everything accessible. Yet again, there was: No call No text No technician No automated update Customer support assured me around 3 p.m. that the installers were still coming and gave me the delivery company’s phone number, but they never answered. By 6 p.m., it was a second complete no-show — and Best Buy’s support line had already closed for the day and would remain closed Sunday. December 8 — First Escalation Attempt On Monday, I called again. The representative — like most I spoke with — was kind and understanding. She escalated the issue and promised a personal callback within 24–48 hours. No callback ever came. Meanwhile, my online appointment page split itself into two entries — one stuck permanently on the old date and another marked as needing rescheduling. December 10 — Final Call When I called again, I was offered a second escalation and another promise of a 24–48–hour callback. But the earliest new appointment available was January 29 — over two months after my original order. At that point, I chose to cancel and will be buying from another retailer. Final Thoughts The representatives themselves were polite and tried to help, but the delivery system is fundamentally broken: Installers do not communicate with customers. Customer service cannot effectively communicate with the installers. Automated rescheduling provides no actual status updates. The online scheduling interface malfunctioned. Promised callbacks and escalations never happened. After two no-shows, hours of phone calls, and weeks of delays, I received no delivery, no installation, and no working path forward. I cannot recommend Best Buy for appliance delivery or installation. The people may be kind, but the service itself is unreliable to the point of being unusable.

Thank you geek squad member Sam. Put my nerves at ease that I wasn't hacked and showed me how to tell the difference between legit websites and phishers. Many thanks!

We visited this location this afternoon to find a Apple Watch series 10 (open box) which was listed in stock, after browsing the store for awhile we were unable to find it and asked an associate from the electronics department if they had them. He said absolutely they had plenty in stock and advised us to go to the computer department so they could help us out because he was still dealing with a customer. After getting to the computer department we asked another associate if we could purchase one, without looking at their inventory or asking any other associates he claimed they haven’t had them in stock or online in months. We were going to go back to the electronics department or just order one online, but the incompetence and laziness of that employee will have us shopping elsewhere.

Great place to recycle electronics, all kinds