Best Buy Rego Park

We waited in line for nearly two hours to purchase Pokémon cards. Three of us were physically present and waited our turn like everyone else. The first two purchases were completed without issue. When it was the third person’s turn, the cashier was already preparing to accept payment, but another staff member from a different counter stepped in and stopped the transaction — even though the item was still in stock. We were later told the item was limited to one per customer. If that is the case, three individuals who were present and paying separately should have been allowed to purchase three units. The policy was not clearly communicated, and the enforcement appeared inconsistent compared to other customers in line. The interaction felt arbitrary and unprofessional, and the sudden change created confusion and frustration after a long wait. I hope store management reviews how high-demand item policies are communicated and enforced to ensure consistency and transparency for all customers.

I live in New Jersey. My credit card was fraudulently used at this store. Could not get in touch with store to get help. Only Conversation was with AI. Be careful of credit card.

I was gonna buy monitors.. but unfortunately is the second time that nobody helped me on the customer service I went with two people and they told that was a person in Charge of that section.... When I literally went she didn't pay attention... Honestly I don't know if I'll come back to buy anything else in that store ... Maybe other location

So don’t have my girlfriend and I computers yet, getting it shipped to the store, but the process was made easy by one very informative employee named Kyan Jackson. Made my first official hardcore gaming system purchase with him. His friendly service with a smile made making the leap easy. He was also very informative about what each part of the computer meant and how it would perform, even giving me a pro tip for when we get our systems. When dealing with my girlfriend and her gaming needs he recommended the best option and it was the best possible choice. Overall the experience was 5-star and if you can find Kyan go to him for your needs.