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Services Offered
Geek Squad Services%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Big Flats
How do I check product availability at the Big Flats Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Big Flats stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Big Flats Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1594 reviews)
Charlotte W
July 16, 2026
5 out of 5
Matt and MJ are awesome! Helped me and my hubby with Naruto and Magic products and we’re super knowledgeable and friendly. ⭐️
Chuck C
July 16, 2026
5 out of 5
Best Buy is the only store where I walk in planning to “just browse” and somehow leave feeling like I survived a side quest. The place is spotless—so clean I’m convinced they have a secret squad of ninjas wiping fingerprints off the TVs every 12 minutes. The staff is equally impressive. I swear one of them materialized out of thin air just to ask if I needed help, like a friendly tech wizard.
I went in for something simple, and next thing I knew I was getting a full TED Talk on HDMI cables. Not in a bad way more like, “Wow, this person actually knows what they’re talking about.” The Geek Squad looked ready to perform open‑heart surgery on a laptop, and honestly, I believe they could.
Everything is organized, the aisles make sense, and nobody tried to upsell me into a refrigerator that could probably run a small country. It’s refreshing.
If you want a clean store, helpful staff, and the occasional accidental tech lecture, Best Buy is your place. You’ll walk out with what you came for… and maybe one thing you didn’t, but at least you’ll feel good about it.
Larson T
July 03, 2026
1 out of 5
I purchased a ZAGG/InvisibleShield iPhone screen protector from this Best Buy because it was sold with the “Buy Here, Replace Here” lifetime replacement benefit. Best Buy/ZAGG product Q&A still says ZAGG screen protectors purchased at Best Buy can be replaced at Best Buy with the damaged protector and proof of purchase.
When I tried to use that benefit, I was told to contact ZAGG directly instead. That is frustrating because the product was sold as an in-store replacement benefit, not a mail-in process with extra hassle and possible shipping fees.
I am not looking to argue with store employees. I just want Best Buy to honor the replacement promise it advertised when I bought the product.
Shame on Elmira NY Best Buy. The sales guy was telling me the new manager is pushing this.
Response from Best Buy
July 03, 2026
Hi, Larson,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate information when coming in to exchange your phone screen as part of our "Buy Here, Replace Here" program.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/56MjIh), X (https://bby.me/K3r8Oq), or Instagram (https://bby.me/fr0UJE).
Please be sure to mention “Google review #182025” in your social media message.
We look forward to assisting you!
Tonya B
May 28, 2026
5 out of 5
They did a great job finding me what I needed when I was there and we really were in a hurry and kind of came in at the last minute and I really appreciated the manager helping us out with finding exactly what we needed!