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Best Buy Big Flats
Services Offered
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Frequently Asked Questions About Best Buy Big Flats
How do I check product availability at the Big Flats Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Big Flats stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Big Flats Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1519 reviews)
Jack O
May 21, 2025
5 out of 5
I just stopped by for information about switching my phone for international travel. I wish I could remember his name but he was very smart about cell phones and knew the answer to my questions and help me a lot
Emily S
May 15, 2025
5 out of 5
Went in the get a screen protector. Paid for the Zagg case and bought the package that stated I could have the protector put on and then have free replacements. The guy did not stop until my screen was on perfectly
Dillon A
May 11, 2025
1 out of 5
If you want to buy two broken preowned PS5's in the same day, this is the place to do it.
Carol A
May 11, 2025
1 out of 5
Customer service is horrible! Drove 30 minutes to store with questions about my phone to be told Because I did not have an appt and would need to wait 4 hours. Went home to schedule an appt but unable to find correct page to schedule. Called the call center and placed on hold. When they finally answered the connection was horrible and the rep could not be understood. Transferred to another number and placed on hold. Finally got a person and had to wait two days for an appt. Went to the appt and the rep was rude and kept saying he didn't know or did not handle that problem. He had no advice about who to speak to. In the end when pressed for info he got up and left the Geek Squad area without explanation. He went out back and never returned.