Frequently Asked Questions About Best Buy Big Flats
How do I check product availability at the Big Flats Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Big Flats stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Big Flats Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1482 reviews)
Sergio A
January 15, 2025
5 out of 5
Great support
Kendra W
January 15, 2025
1 out of 5
Closing sales yeah okay 5% for 3 weeks the grocery is not on sale reallyy most things are regular priced with the sales not worth going out of your way for
Ian T
December 31, 2024
1 out of 5
Best Buy is the worst. I worked at their distribution center for 5 years. ugh. what a joke. they could care less about employees which is normal for soulless corporation. but they don't even care about handling customers items with care. They are inept. and careless with breakable items. I avoid shopping here at all costs and when I do order something to pick up it's usually ruined with a huge yellow sticker they put on everything for store pickup.
I guess being better than Circuit City wasn't that high a bar to set for yourselves!
And they jump you at the door now, but then there isn't anyone at the desk to check you out when you are ready to leave. Just 2 people standing at the door swinging their keys back and forth talking to each other so you have to stand there at the checkout trying to make eye contact for like 5 minutes until you have to practically yell at them across the store!
Then when the girl did come over she acted like she would rather be doing anything in the world then checking me out! Attitude. Yeah twirl your keys back and forth some more right in front of me and don't tell me to have a nice day! Really makes me want to come back!
Keep up the terrible work!
Response from Best Buy
December 31, 2024
Ian,
Thank you for taking the time to share your experiences. Please know that this is not the service that we aim to provide, nor is this how we would want you to feel. We appreciate you bringing this to our attention and would like to look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and along with your feedback to one of our official social media platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64627717. We look forward to hearing from you.
Sincerely,
^Tina
Magdalena C
December 22, 2024
1 out of 5
Come to purchase a stove the one staff member was very nice very helpful but the manager was very rude racist
Response from Best Buy
December 23, 2024
Hi Magdalena,
Thank you for taking the time to share your experience with us. I can understand how upsetting this must have been, especially when visiting our store with the intent of making a purchase. Your feedback is incredibly important to us, and we want to ensure that all of our customers feel valued and respected during every interaction.
We’d love the opportunity to report this feedback on a corporate level and see what we can do to address your concerns. Could you please connect with us by sending a private message on one of the following Best Buy social media platforms?
Facebook: facebook.com/BestBuy
X (formerly Twitter): twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, and mention that you are reaching out regarding your "Google Review." Please also include the conversation number 64596729 so we can quickly identify and assist you.
Thank you again for reaching out and sharing your experience. We look forward to assisting you further and addressing this matter.
Best regards,
^Magee