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Best Buy Big Flats
Services Offered
Geek Squad Services%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Big Flats
How do I check product availability at the Big Flats Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Big Flats stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Big Flats Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1578 reviews)
Umbra D
March 18, 2026
5 out of 5
This is a smaller Best Buy compared to some other locations but you’ll still find plenty of brands and electronics for every need. 5 stars for their helpful employees!
N W
March 06, 2026
2 out of 5
I drove about an hour to talk to a best buy employee about getting a remote start installed as well as other questions. I didnt see very many employees around and the few I did see were busy. Finally, I seen an employee walking by and stopped him. Come to find out, there was only 1 guy who knew anything about the remote starters and he was too busy to talk to me. They wanted me to make an appointment just to talk to the guy. I left and didnt buy a darn thing!
Response from Best Buy
March 06, 2026
Hello,
Thanks for taking the time to leave your review. We understand why you would be disappointed in not being able to speak with someone regarding the remote start. We know your time is important to you. We would like to get some more information regarding your visit and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 126527 in your message to us.
X: https://bby.me/d8ab4r
Facebook: https://bby.me/i3lzn3
Instagram: https://bby.me/18575h
Raymond K
February 24, 2026
4 out of 5
Staff was very nice appliances, not so much Bought a refrigerator got it home and it was broken.
Red
February 20, 2026
1 out of 5
When you sign up for their credit card it feels like they purposefully hold it until your first payment is late, it takes 25+ minutes to talk to a real person when you call the number provided, and then blame you for not knowing to pay your bill at the store that is 45+ minutes from your home. I've attempted 5+ times to make an online payment, the ONLY option listed in the emails sent, and it "could not be processed." Thanks for the GREAT customer service.
Response from Best Buy
February 20, 2026
Good Afternoon,
We absolutely understand how you are feeling after an issue occurred regarding your payment of your Best Buy Credit Card. We would be happy to look into this situation with you. Please feel fre to send us a private message on social media, so we can help. Don't forget to include your Google review case ID in your message: #119787.
- Facebook (https://bby.me/1q6e0e)
- Twitter/X (https://bby.me/hhyssn)
- Instagram (https://bby.me/9wkdk7)