Frequently Asked Questions About Best Buy Big Flats
How do I check product availability at the Big Flats Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Big Flats stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Big Flats Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1583 reviews)
Alaskan C
April 17, 2026
5 out of 5
I went there on a mission to get a UPS aka an Uninteruptible Power Supply. And they had more then enough selection that allowed me to get exactly what I needed. My sister was with me and also got one. The staff were really nice and directed me to exactly where they existed in the store. So it was a very quick trip. Be mindful though if your going to get one of these UPS's, they are very heavy!
Hailey M
April 13, 2026
1 out of 5
This is the 3rd time I've come into this store and have received no help. Employees were walking by, scanning things, looking down the isle I was in but no one offered help. Big shift from the last few years.
Response from Best Buy
April 13, 2026
Getting help in our stores should be easy, and we understand the frustration when you feel we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/HngfkN), Twitter/X (https://bby.me/HvfrEM), or Instagram (https://bby.me/4Fx36d), and mention your Google review, 141193.
Jackie M
April 05, 2026
5 out of 5
Never a bad meal. NEVER . Everyone is so friendly and welcoming