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Services Offered
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Frequently Asked Questions About Best Buy Big Flats
How do I check product availability at the Big Flats Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Big Flats Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Big Flats stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Big Flats Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1603 reviews)
Geri Z
August 31, 2026
4 out of 5
It's a best buy, stopped for a phone holder staff was very nice and accommodating, helpful and helped everywhere.
Jen W
August 30, 2026
1 out of 5
Who knew they have a 14 day return policy? Not me, and I didn't have a receipt telling me that because they email it to you. I was on vacation for that period of time. What do they do a Christmas time when purchasing gifts? Never will I shop there again!
George K
August 17, 2026
1 out of 5
Incredibly rude ‘salesman’.
Had to be sent away FIVE TIMES before he finally returned with the TV I came in for, each time trying to sell me additional stuff I repeatedly told him I was not interested in.
At the point of sale he OPENLY MOCKED our refusal of the best buy protection plan, saying ‘haha good luck!’.
Worst of all was after refusing the best buy delivery, the ‘salesman’ scoffed and informed us he would be ‘letting the manufacturer know, and voiding your warranty for improper delivery!!!’
Absolutely awful service, I’ll just buy from Amazon next time.
Response from Best Buy
August 17, 2026
We always want our customers to have a pleasant experience in our stores, and understand the frustration you had with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/Yau4WP), Twitter/X (https://bby.me/r2CbT0), or Instagram (https://bby.me/1xJn0X), and mention your Google review, 204702.
Charles “
August 13, 2026
2 out of 5
Mediocre selection, Mediocre staff
Response from Best Buy
August 13, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that the service you received didn’t meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/OJE20k), Twitter/X (https://bby.me/L6hfdm), or Instagram (https://bby.me/kJOypN). Please include the Google Review reference number #202778 when reaching out.