This is probably the worst retail space I’ve visited in years!
Bad customer service and manager. Falls advertisement I placed an order for pick up, before going to the store I called the location to confirm if they have the tv in stock they told me yes, when u get to the store they I was told they don’t have the tv in stock. Hanged around for a while for the manager to check he never came back to speak to us. I end up leaving and canceling my order.
Response from Best Buy
November 10, 2024
Hello, Eagle Eyes,
Thank you for your review. We appreciate you choosing Best Buy for this investment, and I am sure you were eager to pick up your new TV. It sounds like you took precaution to call and confirm if the device was available. Considering you were informed it was in stock; I understand it would have been an unwelcomed surprise to find out that wasn’t the case. That isn’t the outcome we would have wanted, and I appreciate you taking the time to make us aware of what occurred. Our team, which is based out of our Corporate Campus, would like to formally document your report, as this isn’t the experience we’d want for our valued customers, going forward.
When convenient, you’re welcome to connect with our team through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64405874.
Kind regards,
^Sarah