I ordered a racing wheels and pedals from this Best Buy in the morning. I was told my package was ready round noon. Happily I drove there 40mins to pickup the package in the afternoon only to find out a beaten up box with a big hole in it. The sale rep said I should take it and return it if it’s broken, but I refused.
Would have been respectful to the me (the client) to give me a call and explain the condition of the package and not waste 1 1/2hrs of my life for a broken product.
2 stars for the easiness of canceling the pickup, but we’ll not buy from (that) Best Buy ever again.
Response from Best Buy
March 17, 2025
Hey there, Baron,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with your purchase. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64935040" and share your full name, email, and phone number.
Thanks,
^Jacob
The staff were very friendly.
Definitely these workers do not enjoy their jobs . Upon arriving, you can't find anyone to help you . And when you finally find someone they say they are with someone . I clearly followed one that used that line on my friend and I and he went to the back and never came out of stock room.
This place is a joke , Clearly I think this store should close. Don't k ow how it makes money.
Response from Best Buy
March 09, 2025
Hello there, Abram!
Thank you for taking the time to reach out on Google with a review. We are committed to offering helpful and friendly support in-store, making sure you leave with exactly what you need. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64907061 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Cheers,
^Ryan