Best Buy Huntington Station

Highly recommend going to PC Richards for any appliance needs. After buying from Best Buy a refrigerator that was delivered broken during delivery, and waiting 7 months with no resolution and then going to PC Richard for another appliance purchase, got to experience a whole different customer service response.

I went to but a phone, the phone sales person very helpful and friendly. Lots of free parking.

I rarely leave negative reviews, especially for Best Buy, because I actually worked for the company from 2008–2012 and always believed in the company’s commitment to customer service. Unfortunately, my recent experience with the Huntington Station location has been extremely frustrating and disappointing. On 2/28, I visited the store to purchase a case and accessories for my iPhone 17 Pro Max. While there, I took advantage of some promotions and ended up purchasing several items totaling $1,824.40. One of those items was the brand-new PS5 Pro, and I was also recommended to purchase an external hard drive for it. When I got home and attempted to set up the system, it would not work properly. I called Best Buy, and they tried to help me set it up over the phone, but it was unsuccessful. So they scheduled an in-store Geek Squad appointment for 3/4. Unfortunately, this is where the experience began to go downhill. When I arrived for my appointment, I was greeted by a Geek Squad agent named Joe, who had a very rude and dismissive attitude from the beginning. The interaction felt awkward and unprofessional. I ultimately had to tell him that his customer service was unacceptable. While he did acknowledge his behavior and apologize, the interaction should never have reached that point. I asked to speak with a manager, and Jay, the Geek Squad manager, stepped in. Jay handled the situation professionally and did his best to resolve the issue, which I appreciate. After troubleshooting, it was determined that the PS5 itself was defective, and they arranged to exchange it and ship me a replacement. However, when the replacement arrived today, the PS5 box was already opened and visibly damaged. Now I’m being asked to go back to the store again to exchange it yet another time. After spending nearly $2,000 and already making multiple trips to resolve this issue, this is extremely frustrating and unacceptable. Another major issue is that it appears nearly impossible to reach a store manager directly by phone. I was told someone would call me back, and I am still waiting to hear from anyone. For a company that prides itself on customer service, the lack of accessibility and accountability here is very disappointing. At this point, this entire situation has turned what should have been a simple purchase into a very time-consuming and frustrating experience. As a former Best Buy employee who understands the standards the company once held itself to, I expected much better. I hope store leadership or corporate management takes this feedback seriously and reaches out to address this situation. Customers should not have to make multiple trips and deal with defective and damaged products after spending this much money.

I love shopping at Best Buy for all my computer needs. The store has a great selection of appliances and electronics, and the staff is always helpful and knowledgeable. It’s my go to place whenever I need tech products or support.