Richard P
October 20, 2026
⭐☆☆☆☆ Extremely Disappointing Customer Service
I purchased a Samsung Frame TV from Best Buy and scheduled an installation for today. I took the entire day off from work to accommodate the appointment, only to have the installers arrive and tell me they could not install the TV because it was the wrong model. I then drove to Best Buy in person, only to be told that I had purchased the correct TV and that the installer had made a mistake. Now, after all this time and inconvenience, they still cannot confirm whether they will be able to complete the installation today. This is absolutely unacceptable. I spent my money with Best Buy, scheduled the installation in advance, and rearranged my workday based on their appointment. I should not have to waste my time driving back and forth because of a lack of communication and coordination between the store and its installation team.
The lack of professionalism, organization, and customer service is extremely disappointing. Customers should not have to pay for a service, take time off work, and then be left wondering whether the company can actually deliver what was promised.
I expected much better from Best Buy. Based on this experience, I would seriously reconsider purchasing from them again.
Response from Best Buy
October 20, 2026
Hi, Thanks for taking the time to share your experience. It's unfortunate that your TV was not installed as expected. We understand why you would be frustrated with everything that has happened. We're happy to take a look into this matter for you.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 240805 in your message to us.
X: https://bby.me/Qq4U1V
Facebook: https://bby.me/v4MlrU
Instagram: https://bby.me/jmSKZC
Excellent salesman, knowledgeable, not pushy. And you get a help, love it way to go
Helpful people, got what I needed
This store used to be good and had great prices, with managers willing to give you a better price for previously viewed items, but now it seems like the store is failing. They don't have anything like they used to, everything is scattered all around, and nothing is in the right place.