Best Buy Ithaca

The geek squad is very helpful with our computer problems

I’m back for the second week in a row writing another well earned 1 star review. Had to use my other email, but at this point they absolutely deserved another 1 star review. I bought a 75’ Hisense LEMON October 22nd. The LEMON was delivered November 5th. Long story short (you can go back to the 1 star review from Chris W if you want the details) the LEMON did not work. BEST BUY scheduled to pick it up 11/13. They did not come. I re-scheduled for the 19th. They did not come again. So being the brainiac (sarcasm) I am, I thought “hmmm I’ll just order the new TV and have them pick up the LEMON when they drop off the new TV that is hopefully not a LEMON too.” Well, that plan was about as productive and useful as a toothache. They get here to deliver the new TV and I ask if they were taking the old one. They said no, and that another team was doing pick ups. I call to confirm and they say they have nothing scheduled for me. This is a LIE. Right in my app the date, time and TV is confirmed. So at this point I’ve taken off 4 days of work 11/5, 11/13, 11/19 and today 11/26 to deal with this. Who would be happy with this customer service? Best Buy does not deserve my business or yours! After almost 10 years of being a card holder I am absolutely positively closing out my account with them once this is all settled. Closing out is worth the couple point hit to my credit score at this point. This big 75’ LEMON has been sitting in the family room since 11/13 waiting to be picked up. No one is allowed in there because I’m sure if something happens to the LEMON Best Buy will act funny about the return. I know this is one of the only places to purchase electronics in the area, but I think everyone should look elsewhere whenever they can! I don’t care what the owners response is to this review! This is absolutely ridiculous and you guys need to be ashamed of how you do business. I only say that because not a single one of them is too concerned with the fact that I had to use 4 going on 5 of my days off on this issue. Thank you! I appreciate y'all wasting my time!

Ordered for pickup. Order was never ready for pickup.

I had a pickup here and the way I was treated was honestly unbelievable. When their system glitched, the employees instantly fell apart — no one knew what they were doing, they gave me attitude instead of answers, and acted like the problem was somehow my fault. Instead of helping, they stalled, talked in circles, and made the whole situation way more stressful than it had any right to be. The lack of professionalism and basic respect was shocking. This was hands-down one of the worst customer service experiences I’ve had anywhere, and it says a lot about how badly this location is being run. If this is how they handle a simple pickup, I can’t imagine what else goes wrong here.