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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Ithaca
How do I check product availability at the Ithaca Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ithaca Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ithaca stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ithaca Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1136 reviews)
Andrew S
June 06, 2026
1 out of 5
Poor support and suspect delivery service. My refrigerator delivery was scheduled between 10am and 2pm. At 11:43 I get a call from the geek squad that they will be arriving in about 30 minutes. Right after that I started clearing the pathways for a easy and smooth install. Then I emptied the old fridge. At 12:47 I send a text to the Geek Squad - same phone they called me on. No reply. At 1:02, I call the same number. No answer. At 1:10 I call customer support and stay on hold for 15 minutes. The only information the attendant could provide was that the delivery truck was a 25 minute drive away from my house! I start reloading my old refrigerator, though by that point most of my frozen items have thawed and now I'm fearful that most of the refrigerated stuff will spoil. No explanation for being late, no apology, no follow up, no offer to make good. Never again best buy, never again.
Response from Best Buy
June 06, 2026
We understand the frustration when your delivery did not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/mnScJy), Twitter/X (https://bby.me/ORn5Xe), or Instagram (https://bby.me/N9jvkV), and mention your Google review, 161639.
Kortni K
June 06, 2026
5 out of 5
My father went in to buy a camera and one of the employees specialized in cameras was extremely helpful!! Explained everything and helped him get everything he needed and showed him how everything worked! Very thankful for such an amazing person! I wish I could remember her name, she really needs recognition!
Dave G
May 25, 2026
5 out of 5
This place is operational even though the rest of the mall looks like a ghost town!
Norma Z
May 20, 2026
5 out of 5
Very knowledgeable and helpful getting my phone de-bugged.