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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Ithaca
How do I check product availability at the Ithaca Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Ithaca Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Ithaca stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Ithaca Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1156 reviews)
Connor O
October 13, 2026
1 out of 5
kind staff. willing to try to help. but at the end of the day -- 10+ visits and appts with Geek Squad over weeks -- they lost data essential to my graduate studies on the three laptops i had to buy (two needing repair for distorted sound and spacebar dysfunction, issues they deemed as "sometimes that happens" type and not caused by me. my data is lost and they should have known better. this place -- not necessarily the people, but the outcomes from the service within their corporate parameters -- absolutely revolts me. i bitterly regret ever purchasing a laptop from them in the first place. go elsewhere.
James T
October 12, 2026
5 out of 5
I go there all the time
Evelyn R
October 11, 2026
1 out of 5
Assinine AI phone assistant that completely sabotages the calling process. Your phone system is awful, please just go out of business.
Response from Best Buy
October 11, 2026
Hello, Evelyn,
Thank you for sharing your feedback with us. We strive to provide excellent phone support and understand that your experience did not meet those expectations. Please send us a private message through one of our social media channels, so we can look into this further. Be sure to mention Google review #233578 when reaching out.
Instagram (https://bby.me/f6a8Km), X/Twitter (https://bby.me/fQunps) or Facebook (https://bby.me/uCmECs)
Eric R
October 04, 2026
1 out of 5
Why is the back door, door to the mall entrance permanently closed? Walking an extra 1/2 mile to buy something I can pay a little more for at target, you lost a sale.
Response from Best Buy
October 04, 2026
Hello!
We know how inconvenient it can be when a door is permanently closed adding extra time onto what should be a quick shopping trip.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/TxjUTW)
Twitter/X (https://bby.me/NqtPdi)
Instagram (https://bby.me/AhZx2R)
Be sure to mention your Google Review number, #230387, in your message. Thank you.