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Frequently Asked Questions About Best Buy Ithaca

How do I check product availability at the Ithaca Best Buy?
How do I check my order status?
My local Ithaca Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Ithaca stores’ holiday hours?

Recent Reviews

4.0
(1144 reviews)
Kiki
September 01, 2026
2 out of 5
Poor experience, no one willing to answer questions and register is unmanned for minutes while I wait for someone to let me pay…
Response from Best Buy
September 01, 2026
Good Afternoon, Kiki, We certainly understand how you are feeling after not getting the assistance you needed while checking out in store. We would be happy to partner with you directly and work to address your questions. Please feel free to send us a private message on social media that includes your Google review case ID: #216695. - Facebook (https://bby.me/D9AckW) - Twitter/X (https://bby.me/NmjbUP) - Instagram (https://bby.me/6ATmsP)
Dana C
August 13, 2026
1 out of 5
I brought my laptop power cord to the store, showed it to the associate, and they selected the “right” power cord replacement. It wasn’t the right cord. I called the store, the person I spoke with said, “well, bring it back.” I asked, “well, are associates trained to make product recommendations? Because I drove all the way over there and it’s a huge waste of time.” He said, “I don’t know. I wasn’t the person who assisted you. What am I supposed to do about it?” Oh, wow. OK, gotcha.
Response from Best Buy
August 13, 2026
Hey there. We can understand being frustrated with not getting the right thing the first time. If you need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #202705 in your message. Thanks.
Ezra B
August 13, 2026
1 out of 5
Really poor customer service from a supervisor Justin who refused to help me order an item even though it was available
Robert H
August 11, 2026
2 out of 5
Looking for a Google pixel10 pro case cover and they don't carry them. Everything is apple or Samsung.

About Best Buy Ithaca

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