I brought my laptop power cord to the store, showed it to the associate, and they selected the “right” power cord replacement. It wasn’t the right cord. I called the store, the person I spoke with said, “well, bring it back.” I asked, “well, are associates trained to make product recommendations? Because I drove all the way over there and it’s a huge waste of time.” He said, “I don’t know. I wasn’t the person who assisted you. What am I supposed to do about it?” Oh, wow. OK, gotcha.
Response from Best Buy
August 13, 2026
Hey there.
We can understand being frustrated with not getting the right thing the first time. If you need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #202705 in your message. Thanks.
Really poor customer service from a supervisor Justin who refused to help me order an item even though it was available
Looking for a Google pixel10 pro case cover and they don't carry them. Everything is apple or Samsung.
Jose, the staff at this store is a professional focusses on customer relationships, courteous service. Very helpful and went out of his way to help our specific need today. I support any commendation to Jose. Thank you