Best Buy Levittown

I’m extremely disappointed with my experience at Best Buy. I came into the store needing help, and it was incredibly frustrating trying to get anyone’s attention. I asked the employee at the front wearing a watch for assistance, but I felt completely ignored. There were employees around, but no one seemed willing to actually help or take the time to assist me. I understand that stores can get busy, but completely ignoring a customer who is asking for help is unacceptable. Customer service should be a priority, and unfortunately, that was not my experience today. Because of the lack of customer service and assistance, I ended up leaving the store without buying anything. I hope management addresses this issue because customers should not have to chase employees around the store just to get basic assistance.

​I’ve always had great luck with Open Box deals at Best Buy, but unfortunately, this experience fell short. I purchased two items listed in "Open Box - Excellent" condition with no missing parts. When I opened them, both were actually missing pieces. Given their condition, they should have been marked down to "Open Box - Fair" or "Good" at best. Disappointed with the quality control this time around.

Bought AirPods and traded in the old one, the transaction went well and the salesperson was very good and knowledgeable. Appreciate it.

Nick Kayla is not only a great guy but an excellent staff member for Best Buy in Levittown! I met Nick while he was busy working on one his responsibilities. He immediately stopped what he was doing and proceeded to address my issue. The problem was solved efficiently. I had to write this simple review because I really appreciate Nick Kayla’s high caliber of professionalism!