Christian B
April 11, 2026
Today the geek and service people were outstanding in Levittown
I was at this Best Buy this morning (4/11/26). I found and purchased what I was looking for, but that wasn’t the issue. The sales rep that helped me Aera (sorry if I misspelt it but that’s how I think it’s written on the business card), was amazing. Super cool kid. But what wasn’t cool was the “manager” I think. I was looking at an item in the store that the packaging wasn’t the best. Looked like it was returned, had coffee cup stains on it, blady blah. Not the issue. I wanted to make sure that the item was “new” because it was at new price. When this lady decided to SCREAM across the entire store. “SIR. SIRRRRR. DO YOU NEED HELP. EXCUSE ME SIR. HELLO!!”
I was so embarrassed and humiliated and all the employee had to do was come and speak to me like a customer service person should. Instead of screaming from across the store. Anyway I think maybe she was having a bad day but I don’t think that’s how you should treat customers. Genuinely don’t feel like going back to the store and hopefully Best Buy does a better job of training their employees on treating customers. What a shame.
Response from Best Buy
April 11, 2026
Hello, Scott,
Having someone reach out to you in this way while you may have looked like you were opening an item on the floor is indeed an experience we understand can ruin the experience we hope our customers to have. In many cases you are welcome to open the item in store after it is purchased and allowed to exchange or return it if you aren't happy with the quality of the item. If you would like to reach out to chat with us about your experience please reach out to any of our social media profiles below with Review 140731 for support
Facebook (https://bby.me/ChyLZl)
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I saw Hazel at Best Buy Levittown, she was so rude, first of all she didn’t help and secondly her behavior was extremely bad. Will never return, also try not going there, there are other better stores.