Waited forever for assistance only to find out the item I wanted was out of stock and had to be ordered online to be shipped to my home
Don’t bother with this store, customer service was bad and the “manager” wouldn’t come and speak with me for an hour. Legend has it Raj the manager still will not come out from the back because he is “busy”.
Don’t buy anything open box from this place, it was missing parts and they could care less even tho it’s supposed to come with them.
Response from Best Buy
May 26, 2026
Hey,
Having a bad experience with an open box purchase and manger is frustrating. Allow us to hear more about this experience. Please feel free to connect with us on a private social media link. Mention review #157491 along with more details.
Facebook (https://bby.me/Dss7bc)
Twitter/X (https://bby.me/vYPXJ2)
Instagram (https://bby.me/QgM7Th)
I purchased two air conditioning units from Best Buy and had them delivered. The delivery experience was disappointing. The units were left/stored sideways during handling, which raised concerns about proper transport.
When I opened the boxes, one unit had visible damage on the upper corner with a crease and the vent area appeared slightly pushed in. Because of this, I had to go through the hassle of dealing with an exchange instead of simply installing the units as planned.
I did appreciate that the exchange process was eventually handled, but the initial delivery condition and handling created unnecessary frustration and extra work.
Overall, the purchase was fine, but the delivery experience needs improvement.
Response from Best Buy
May 22, 2026
Hi, Eric,
Thank you for taking the time to leave feedback for us regarding your recent purchase. I can understand expecting your products to be handled appropriately during delivery.
So that we can look into this closer, please feel free to send us a private message on any of the following social media platforms: Facebook (https://bby.me/0RmTOc), X (https://bby.me/zecbfl), or Instagram (https://bby.me/hAbyOi).
Please mention “Google review #155817” in your social media message.
We look forward to assisting you!