Best Buy Levittown

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We purchased a 77 inch Samsung TV and we faced issues at every single stage of the process! The store staff miss informed us about what accessories and components we actually needed to purchase alongside the TV. We had. Best Buy designer come to our home to evaluate the space. They completely misguided us on how to properly hang and mount a TV of this size over our fireplace. Despite the poor guidance and not returning our call we trusted the brand and bought the TV anyway. When it finally came time for the actual installation Best Buy cancelled on us the last minute. We hired an outside installer who handled the installation perfectly!!!

I’m extremely disappointed with my experience at Best Buy. I came into the store needing help, and it was incredibly frustrating trying to get anyone’s attention. I asked the employee at the front wearing a watch for assistance, but I felt completely ignored. There were employees around, but no one seemed willing to actually help or take the time to assist me. I understand that stores can get busy, but completely ignoring a customer who is asking for help is unacceptable. Customer service should be a priority, and unfortunately, that was not my experience today. Because of the lack of customer service and assistance, I ended up leaving the store without buying anything. I hope management addresses this issue because customers should not have to chase employees around the store just to get basic assistance.

​I’ve always had great luck with Open Box deals at Best Buy, but unfortunately, this experience fell short. I purchased two items listed in "Open Box - Excellent" condition with no missing parts. When I opened them, both were actually missing pieces. Given their condition, they should have been marked down to "Open Box - Fair" or "Good" at best. Disappointed with the quality control this time around.