Best Buy Levittown

My brother and I took his 2009 BMW Z4 in to have some much-needed tech upgrades. We were adding a head unit with Android Auto, a backup camera, a subwoofer and two speakers -- nothing particularly difficult. I will preface this with three pieces of information. First, we aren't Karens. We are reasonable guys, we tip for good service, we're polite and we even tipped this tech BEFORE he started working on the car. Second, we've used this location in the past and have had excellent service. Third, my brother and I have done our own installs in the past, but we no longer have the tools or space to do it ourselves, so for the last few installs, we have chosen to outsource. The price for this install, including parts and labor (which will be important later) was $1054.60, which I personally felt was a bit pricey, but it was my brother's baby, and he was ok with it, so we'll go with that. The tech, Billy said that they had the whole day slated to do the install, so we left the car and went home. That was at noon. Car was "done" at around 8:00 PM. We drive back to Best Buy. The Subwoofer is sitting on the rear deck, not secured to anything. The backup camera is not centered and is pointing at the ground. The interior of the car is a spaghetti serving of wires--nothing is hidden, nothing is tidy. The only thing installed correctly is the two speakers. The head unit isn't installed at all. Billy tells us that the wire for the backup camera "isn't long enough" so he couldn't mount the head unit to the dash, but he will plug it in to show us it will work, and we can order an extension cable from Amazon and finish it ourselves. You. Can't. Make. This. Stuff. Up. When we asked about the loose subwoofer, Billy's answer was "just buy a couple L brackets and mount it. Isn't that what we just paid a thousand bucks for? We literally just paid $1000 to have this kid plug in the wires that we could have done for free. And the backup camera wire? Long enough to stretch across the car and outside the driver side window--plenty long enough. My brother is about to lose his mind, and Billy is out of excuses... We weren't getting anywhere with the tech. I asked for the manager--again, I'm not a Karen, but the kid isn't helping and this is $1000 we're talking about. Store manager comes out, starts to deal with us--he decides that we're not worth dealing with, pawns us off to Jalen, who was the Geek Squad manager, who actually took good care of us. I show him the car and asked him one question: "Does this look like a thousand dollars worth of work to you?" He immediately refunded every bit of labor cost to us, no questions asked. At least someone over there tried to make it right. Throughout, though, Jalen is trying to sell us on actually coming back and giving them our business again. I finally said, "Look at this car, in what world would we ever come back and trust you guys again?" Jalen told us that he has techs with 10 years of experience. Maybe one of those should have worked on our car instead of someone who apparently decided that this job was just too hard.

Had many great purchase experiences there, well managed

I purchased a front and rear dash cam installation service, including parking mode installation. The staff here were extremely friendly and professional. The young technician who worked on my car was very polite, patient, and knowledgeable. He carefully explained how to use the dash cam and answered all of my questions. He took the time to make sure I understood everything before I left. Overall, it was a very pleasant experience, and I am very happy with the service. I highly recommend this location.

Waited forever for assistance only to find out the item I wanted was out of stock and had to be ordered online to be shipped to my home