Best Buy Levittown

Had a great experience buying my 65 inch tv John salesman did rite ,went smooth

Best Buy in Levittown has the customer worse service. They made appointment for me to pick up a new phone and transfer data. The call center never told me they are no longer doing appointments. No one was available to help me upon arrival. The so called Manager Jimmy did nothing to initiate any help at that point, He said I would have to wait over by the phone center and wait for someone to help but never reached out to any staff members to see if they were available. Luckily for me there was a nice Man from the Verizon Kiosk, Mike, who then came over and offered his help. He ended up initiating the entire set up of my phone. Not one person from Best Buy ever asked if we needed help. This store is in need of a complete Managerial Clean up & staff.

Always a great experience at best buy, customer service top notch. The sales associates on the floor and very knowledgeable...

The worst experience I recently had. I brought an almost $3000 lens that said I picked up at the store on May 6th, which I never did pick up. Somebody must have picked it up, but it was not me. I called best buy support and they were useless to help me contact the store manager. I found in my app that the lens purchase was in the Bronx store. I purchased everything in the Levittown store. The store in Levittown had some members that couldn't figure out who picked up the lens. I better get my money back on my best buy credit card. Yes I did apply for a best buy credit card. The salesperson name is Carvin who convinced me to apply for the credit card. Nobody was helpful in locating the lens that I did not pick up. I brought an expensive camera along with other items. I picked up the camera but did not pick up the other items from the store. As far as the $3000 lens nobody seems to know where is or who picked it up. It certainly wasn't me who picked up the lens. The Levittown store manager better explain what happened to my lens. Either it's still at the Bronx store or someone took it with my credit card information. I will report this to police when I get back from my daughter's graduation ( that's why picked a high quality lens ). Thanks to best buy, you ruined our ability to take high quality pictures of the graduation ceremony. Watch out for them encouraging you for applying for a best buy credit card. They have all your information and they can use it for fraud purposes like what they did in my case...that I picked up a product when I knew I never picked it up. So they used my new credit application that was approved and used the information, making it look like I picked up the product and put the it in their system. That is a fraudulent act.