Best Buy Levittown

I came in and told them that I wanted to purchase a samsung galaxy tablet that can use cellular that can use to make calls and that I wanted it to send to another country and they sold me the tablet and I sent it with my Grandson to Jamaica only to find out that the tablet doesn't uses a SIM card so it's unable to make calls,so I called the store and told them what happened and they told me to get it back from Jamaica and return it and I did Just that,only for them to say that they can't take it back when they sold me the wrong product,they didn't take it back because I didn't have the box and I bout laptop from them that weren't into a box,which they called open box so whats the difference now,the manager was so rude the way he spoke to me. Now I'm stucked with a$184 tablet that I don't need. Very unfair but trust me they will lost more than that $184.i will not recommend anyone to this place very poor customer service.

I place my order online ( SAMSUNG 870 EVO 4TB 2.5 Inch SATA III Internal SSD (MZ-77E4T0B/AM) , Black) and you guys had it ready in 2 minutes . It was incredibly fast. They even matched price, and it took just one minute to sort it out. Really quick response and genuine service.

Another horrible experience at Best Buy! Purchased a TV and sound bar with the geek squad installing it they were supposed to come and install the TV and called 6am to inform me of my window ( ridiculous) the window came and went and no merchandise was delivered. The response from the store and the online service was the 3rd party company was responsible and I had to wait another 3 business days to have them call me to schedule another date with no guarantee of when they would install the TV etc.. they honestly don’t care once they sell the merchandise and have your money they have the nerve to blame a 3rd party company they hire and take no responsibility for. Do yourself a favor go to another store spare yourself hours on the phone and wasted time and money. There is no accountability at this store they will continue to say it’s not in their power to adjust or compensate you. They actually held my money and merchandise ransom and I had little choice but to return the items and waste a day with heartache and nothing to show for it: another gutless thieving business. Just another note the salesman had little to no idea about the TV’s and if you don’t do your own research you will end buying something and returning it. A shameful and awful experience

Best buy invited third party sellers on there platform. I wanted an apple warranty. It was not offered. The only warranty available is if you use there credit card. I went into the Levittown store. The store shelves look limited. I was being pushed to buy online.