Wrong information provided in store from what I was told online. Store representative couldn't be bothered and didn't attempt to hear what I was told or attempt to resolve the situation. Lost a customer and a total member.
EDIT: do not bother reaching out via social media, they are just as worthless as the store personnel. They did offer to document my complaint with corporate, probably next to there receipts from CD sales. What a joke.
Response from Best Buy
March 12, 2026
Hello, John,
We understand that having conflicting information provided can be difficult. We would be glad to help in any way we can if you would like to reach out to us on any of our social media profiles below with Review 128333.
Facebook (https://bby.me/hQp16q)
Twitter/X (https://bby.me/gFd9US)
Instagram (https://bby.me/mV5Zyv)
Horrible service hit cash than void it and than I use credit card and it charge my card and than no receipt comes out than stand here over 15 mins to 30 mins to tell me oh you can’t take the items because they will reverse it at midnight
Store is clean. Lot of shitty customer service.
Employees are not professional.
Be advised of toxic employees in the store.
Response from Best Buy
March 05, 2026
Hi, Brian,
Thank you for leaving a review. We'd like to learn more about the interactions you may have had while visiting, as it does not appear that they properly reflected the level of service we aim to provide.
Please message us privately through Facebook (https://bby.me/tjbtuq), Twitter/X (https://bby.me/a6lqie), or Instagram (https://bby.me/zo20o3). When reaching out, please mention "Google review number 125794." Thanks!
Mansur X
February 24, 2026
Customer service is not helping
Response from Best Buy
February 24, 2026
Thank you for sharing your experience, Mansur. We try to pride ourselves in ensuring we provide great customer service. We definitely expect our employees, from top to bottom, to conduct themselves as professional and knowledgeable as possible in every situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/r56enf), X/Twitter (https://bby.me/zeas45) or Facebook (https://bby.me/048r85). Please send us a message with the full details of what took place. Also add Google Review 121314. We look forward to hearing from you.