Frequently Asked Questions About Best Buy Long Island City
How do I check product availability at the Long Island City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Long Island City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Long Island City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Long Island City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(7682 reviews)
Charlie M
March 16, 2026
1 out of 5
Come at 10am wanting to buy something but since there coworker is late the guy in the front makes me wait 15 minutes just for some guy who comes in late to tell me it’s out of stock, why am I having to wait to purchase something because there coworker is late I have better things to do
Marcelo C
March 15, 2026
5 out of 5
Just come here and talk to John Marino. I unfortunately came late and needed to stay more to upgrade my phone. The guy simply stayed after to help me. Thanks John!
NySucks
March 15, 2026
4 out of 5
Good service to exchange
Nader K
March 14, 2026
1 out of 5
Stay away from this Store - especially from the employee named Rachel. Practices malicious sales tactics, especially towards the elderly with multiple employees standing around her. Adds on “membership” to multiple receipts without telling them. Heard her say to a cash paying customer that a credit card is still needed for “fraud” lol. Will be filing corporate complaint. This transaction is dated 3/14/26
Response from Best Buy
March 15, 2026
Hello, Nader,
Thank you for taking the time out of your day to leave us some feedback on your recent experience with us. We want all of our customers to understand what they're buying and be transparent about the benefits and what's being added onto your transaction. We'd like to hear more and see what we can do to assist. Please send private message on social media along with Google Review 129488 in the message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport