Frequently Asked Questions About Best Buy Long Island City
How do I check product availability at the Long Island City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Long Island City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Long Island City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Long Island City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(7546 reviews)
Rossy A
August 28, 2025
5 out of 5
Best buy is a wonderful plave for all your electronics need. Variety of options and most competitive price.
Ramon R
August 27, 2025
4 out of 5
Smaller location, but has a design area and the staff was helpful.
Raoul M
August 27, 2025
2 out of 5
First and maybe last time using this location for OpenBox purchases. One of BestBuy's best features is the ability to purchase open box items at great discounts. I purchased a TV and spent the extra money to get one listed as excellent vs good or fair. Understandably you may not get the original box (easier to get in the trunk for me, anyway) Not only was the TV in what would be considered fair condition ($60 less than excellent condition) I was unable to test it because in addition to no remote being included it didn't have a power cord (!). I've never had that happen before and I've picked up items from almost every location in NYC and Long Island. So now a 20 mile round trip to return it. Very disappointed as the staff onsite was very helpful and polite.
Response from Best Buy
August 28, 2025
Hello, Raoul,
Thanks for taking time out of your day to leave a review. When I purchase an item in "excellent condition", I expect it to arrive like new as well, so I can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/u6ix5m), Twitter/X (https://bby.me/qdppw8), or Instagram (https://bby.me/ul5voo). Please reference Google Review #35926.
Regards,
^ Aaron