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Frequently Asked Questions About Best Buy Long Island City

How do I check product availability at the Long Island City Best Buy?
How do I check my order status?
My local Long Island City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Long Island City stores’ holiday hours?

Recent Reviews

4.2
(7637 reviews)
reynard a
January 12, 2026
5 out of 5
Good place friendly
Gustavo G
January 08, 2026
5 out of 5
Above and Beyond
Sergio M
January 05, 2026
5 out of 5
Impresionante
Daniel L
January 03, 2026
1 out of 5
Called Best Buy to make sure this location had Sodastream carbonators in stock before going there. They said that they were in stock. Went to the Customer Service counter last Friday around 5:15 pm to exchange my empty carbonator for a new one and was told that they weren't in stock. I told the employee that I just called and was informed that they were in stock. The employee (who needs to be retrained in customer service or get another job) did not apologize and said "Well this store doesn't even have a phone number." I was about ask if he was accusing me of lying when he said "If you called somewhere it was probably Best Buy headquarters." I informed him again that they said the carbonators were in stock at this location. He still did not apologize but a supervisor nearby did and said that they did not receive the shipment for some reason. As I walked away from the counter, the male employee said "Have a nice day, sir." in a condescending sounding way. Best Buy needs to give accurate inventory information so people don't waste their time going to a store for no reason. More importantly though, that employee needs to be retrained or he needs to get another job. Also, I've seen many other bad reviews about this location with responses from Best Buy to send them a message on their social media sites. Why would a customer have to send you a message on social media when they already told you what the issue is?

About Best Buy Long Island City

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