Daniel U
September 11, 2024
Buen lugar, servicio y sobretodo variedad en cualquier tipo de electrodomésticos
Manju G
September 08, 2024
Even though my item was online to pick up for 9/7 Saturday I went to the store to make sure if that’s right cuz I have flight back to my country today on 9/8. and paid $1850 for the item for in store pick up. On 9/7 I called and I also chatted in the afternoon and they said they are sure it will be ready to pick up by the end of the day. I had spent the whole day just for waiting for it. But nothing and they sent me an email around 8pm saying it got delayed. What kind of agents stay on the chat or phone?? Frustrated 😣 now they are saying they can not cancel until they receive the item in the locations.
Response from Best Buy
September 08, 2024
Hi there, Manju,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your experience and attempts to get assistance are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64172797
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Kevin K
September 06, 2024
Bought a new, full-priced PS5 controller through door dash and this store sent me an open box dirty controller that had quite obviously been used. No indication on listing it was used
Response from Best Buy
September 06, 2024
Hi, Kevin,
Thank you for sharing your review with us. We understand how important it is to receive an item in the expected condition. We would like to follow up on this to help prevent future occurrences from happening.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64167164" in your message. Thanks!
Regards,
^April
Good place to get electronics.
The exchange/return process is also very smooth, though the line can be a bit long at times.
One thing I don't like is how a decent amount of stuff requires you to get an employee to help you such as how you need to scan a QR code to get products now, but honestly it isn't that big of a deal considering you can just order on the website, and then just pickup at the pickup counter in the store.