Frequently Asked Questions About Best Buy Long Island City
How do I check product availability at the Long Island City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Long Island City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Long Island City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Long Island City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(7565 reviews)
Kaitlyn M
September 13, 2025
5 out of 5
Staff was friendly and helpful throughout my visit.
Baseball B
September 13, 2025
1 out of 5
The salesman got angry that I made him look for a specific laptop I wanted. He was upset he had to actually work to earn his money. They hire anybody off the street at this Best Buy location just a heads up to everyone
Response from Best Buy
September 13, 2025
Hello, Baseball Boy,
Thank you for your review. We know our customers want to feel assisted and respected when shopping in our stores. Encountering an unhelpful employee would be incredibly frustrating. If you'd like assistance or want to formally document your experience, please send a private message on social media. Please include Review 43011 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Rahman A
September 13, 2025
1 out of 5
Please train ur tech salesman better. Waiting 1 hour to pickup tablet, he ignores me and goes to help a new customer that just walked in. Horrible experience
Response from Best Buy
September 13, 2025
Hello, Rahman,
Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive one, especially after waiting an hour to pick up your tablet. At Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #43007” when reaching out on social media.
Thank you,
^Ruby
Dave V
September 12, 2025
1 out of 5
Horrible experience, barely through the door and the associate they have at the front desk was giving attitude 🤦🏽♂️ almost seemed as if he was playing a security role which is strange.
Response from Best Buy
September 12, 2025
Hello, Dave,
Thank you for your review. Nothing takes the fun out of shopping like a bad interaction with an employee. We'd like to hear more and formally document your experience. Please send us a private message on social media. Please include Review 42563 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport