Best Buy Long Island City

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

They try to provided good service.

I used to love shopping at Best Buy. As a tech enthusiast who spends a lot of money annually, it was disappointing to come back to this location and see employees who couldn’t care less. I was in the store for about 30 mins walking around and not one person approached me while this group just hung out and talking to one another laughing. Great social interaction but for business this isn’t good. I am a trainer and operate a retail business that’s very successful. If I saw my employees just hanging out and not assist bunch of clients walking around looking for things, I’d be pissed and take action. I hope someone from management sees this review so they can manage this location better. A business is only as successful as its employees who are bought in and provide good service. A shopping experience and loyalty can only be enhanced by people. Sad to see really, and I never write negative reviews to impact others but this should not be allowed at a place of business especially as big as Best Buy. Customers should be attended, basic 101 retail 😬.

Very smooth shopping in and out in no time.