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Frequently Asked Questions About Best Buy Long Island City

How do I check product availability at the Long Island City Best Buy?
How do I check my order status?
My local Long Island City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Long Island City stores’ holiday hours?

Recent Reviews

4.2
(7524 reviews)
mustapha s
August 08, 2025
5 out of 5
Reichel was such a great help, helped me find a great open box. Her customer service was amazing, had an amazing experience.
Roman S
August 07, 2025
1 out of 5
I tried to return an item that I never even got the chance to use, went to customer service and the manager said its been too many days past the return date so they can't take it back which I find horrible as far as service goes.
James N
August 01, 2025
2 out of 5
It is such a ghost town in here. Service used to be quick, but now you have to wait in line even to pick up things you already ordered and paid for online. Forget about trying to do a return. Just close the store if you are not interested in properly staffing it. What a miserable shopping experience.
Response from Best Buy
August 01, 2025
Hi, James, Thank you for taking the time to share this review here, although we hate to hear your recent experience while shopping in-store was such a negative one. We would like to get some more details from you, and ensure your feedback is escalated to the appropriate teams. To get started, please send us a message on Facebook (https://bby.me/4b6tuw), Twitter/X (https://bby.me/hvuzcc), or Instagram (https://bby.me/z9awzu). Please also include a note stating you are reaching out from a Google review by including this reference number: #23268. We look forward to hearing from you! Regards, ^Katie
Ray M
July 25, 2025
4 out of 5
Great customer service. I was in and out, no line, no long wait. They were very informative about the PC software and offered great prices!

About Best Buy Long Island City

bestbuy.com