Frequently Asked Questions About Best Buy Long Island City
How do I check product availability at the Long Island City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Long Island City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Long Island City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Long Island City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(7781 reviews)
Daniiar M
July 26, 2026
5 out of 5
Zeus is god of customer service. 👍🏾👍🏾👍🏾 explains everything. Feeling comfortable doing shopping in this location.
ez l
July 24, 2026
5 out of 5
everytime i went to this store, the people there were very welcoming and nice to me and it was awesome.
Danny S
July 23, 2026
1 out of 5
Only Best Buy I’ve ever been where you have to hunt down help. The customer service here is bad every time I go to this location.
Response from Best Buy
July 23, 2026
Hello Danny,
We strive to provide the best experience and support possible. Hearing you were not able to get assistance in a timely manner is concerning. We would appreciate the chance to follow up and ensure this is documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 192293.
Sebas C
July 21, 2026
3 out of 5
Kinda bad help, they told me to wait like 30 min to check if they had the object i wanted and after 30 min standing they finally told me they didn’t have it, even tho in the website said they had 1.
Response from Best Buy
July 21, 2026
Sebas,
Waiting to confirm something is in stock when it shows online that it should be is concerning and we can see how this has been frustrating. Please send a private message using one of the links below. When doing so, please state that you are responding to "Google Review 191265".
Facebook (https://bby.me/1Q1AEm)
Twitter/X (https://bby.me/bwa5gy)
Instagram (https://bby.me/okP4kd Buy)