Best Buy Middletown

I like these guys. Ive never had to buy anything, but i like them.

Went to pay my bill. Which by the way, was very convenient will now pay here moving forward. The customer service was amazing! I really hope best buy isn't partaking g in dei rollback. I would hate to stop patronizing them.

Deceptive Practices & Poor Customer Service My experience at the Middletown, NY Best Buy was extremely disappointing due to deceptive practices, misleading product descriptions, and poor customer service. I purchased an Open Box TV labeled as "Excellent," which Best Buy’s website defines as a product that "works and looks like new, is restored to factory settings, and includes all original parts, packaging, and accessories (or suitable replacements)." However, what I received was far from that. After opening a Best Buy Visa specifically for this purchase and driving over 30 minutes to the store, I was handed a TV loosely wrapped in bubble wrap with missing essential accessories— including the Minijack-to-Toslink optical adapter and wall-mount adapters, which I specifically needed. The remote control was also missing, and it was only after I asked about it that they offered a replacement. When I asked about the other missing accessories, I was told there was "nothing they could do" and was advised to buy them separately. The employees at this location gaslighted me, insisting that "Excellent" condition only referred to the display panel and had nothing to do with accessories or packaging—despite Best Buy’s own definition stating otherwise. A good manager would have made this right, but instead, the staff at this store showed no interest in customer satisfaction. I reluctantly returned the TV because I was left with no other option. To make matters worse, I called Best Buy’s corporate line to report this issue, hoping for a fair resolution, but the representative was just as disinterested in my concerns. This was a blatant bait-and-switch tactic and a complete waste of my time, effort, and money. As a result, I am filing complaints with the Better Business Bureau and the Federal Trade Commission for false advertising and deceptive business practices. Additionally, I will be sharing my experience across consumer forums and review platforms to ensure others are aware of how this store operates. I sincerely hope this location does not reflect Best Buy as a whole. I would still appreciate if someone from the company reached out to make this right, but based on my experience so far, I am not optimistic.

Terrible experience with a manager who called herself Kat “the store manager” I leave that in quotes because that’s who she told me she was. After the fact, I find out she was just one of the managers in the store but not the store manager. Best Buy online told me that the store should exchange a new game for me with something of equal value after I just spent $2k there. She refused to, she also refused to speak the the Best Buy customer service rep I had on the phone. I do not recommend this store as they have horrible customer service skills. This manager definitely lacks the skills required to be a manager. She should be fired immediately!