Nick at Geek Squad was very knowledgeable and helpful!
PLENTY OF STAFF TO HELP WHATEVER YOU NEED!! GGRREEAATT STORE!! THANK YOU!! DAWN LADLEE
I had a terrible experience with an assistant Mgr "Cat" while trying to buy a $1,000 phone. She was unhelpful, rude and dismissive, making the process extremely frustrating. Instead of assisting me she acted as if I was inconveniencing her. It was one of the worst customer service experiences I've had. Needless to say I did not get a phone. I will NEVER shop at Best Buy in Middletown again!!
Response from Best Buy
April 01, 2025
Hi, Dana,
We appreciate you taking the time to share this review here, although we hate to hear you had such a negative experience while attempting to purchase a new phone. We would like to get some more information from you, and ensure this is escalated to the appropriate teams to address.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64992916. We look forward to hearing from you!
Regards,
^Katie