Frequently Asked Questions About Best Buy Middletown
How do I check product availability at the Middletown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Middletown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Middletown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Middletown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2965 reviews)
Joanne H
September 16, 2026
3 out of 5
Staff was helpful but they didn't have what i needed in stock. They said they could order it and have it shipped but if i had wanted to wait for the item to be shipped i would have ordered it online myself instead of going into the store. It looked like it wasn't just the item i was looking for too. A lot of the shelves didnt have stock. Maybe it was just a odd time of year to shopping there? Who knows.
Response from Best Buy
September 16, 2026
Hey there.
We always want to have what our customers need to be available on-hand. If you are still needing help, our social media team would be happy to assistance on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Also, be sure to mention your review #223344 in your private message. Thank you.
Forbes M
September 16, 2026
2 out of 5
Spent an hour looking at watches.
Came back next day to purchase my choice.
None of the watches in stock under the display were the display models, the display models were not the items described under them and the prices under that were for a third model.
Super frustrating.
Response from Best Buy
September 16, 2026
Hi,
Thank you for reaching out and sharing your experience. We understand how concerning it is when pricing or product displays are incorrect. If you require additional assistance, please reach out to us in a private message on social media.
Facebook (https://bby.me/0U7k5R)
Twitter/X (https://bby.me/aAagUy)
Instagram (https://bby.me/1m0R41)
Please mention your Google review #223185, so we can review this further with you.
Jamel L
September 01, 2026
5 out of 5
Amazing service
Daniel B
August 31, 2026
5 out of 5
Got a new laptop here. Staff was easy to work with, helpful and pleasant.