Best Buy Middletown

They seem to be low stocked in this particular location.

Im not to happy with the employees in the best buy store in middle town. I explian my situation to customer service over the phone and they told me I can go to any best buy store to exchange my TV which I got 4 days prior of buying. I purchace my TV in the best buy store in paramus NJ, which they had beautiful custumer service. When I got it home, I open it up that saturday of Aug 31 to put it on my wall. Unfortunately the TV was damage and it needed to be replace and its when I called customer service and was told to take it to my nearest store (Best Buy in Middle Town NY). The minute I got to the Best Buy in Middle Town NY I explain myself to the return section service, when they told me to bring the TV in to the store. When I ask for help the gentlemen that was standing in the front door refuse to help due to I was park in the curb side pick up and not by the curb side in the front of the store. I explain; I was told to park on the curb side pick up, his words were " here comes the BS" and had an attitude the whole conversation. I was not happy but I let it slide with the hopes of getting help. Him (front door guy) and the manager which did not want to tell me his name told me "they do not exchnge electronic items", which I find not to be true (Due to I spoke to Customer Service the day before). I ask for his name and he keep ignoring and saying that they can not help me; ( this conversation took about a good 20 minutes ) to take the TV to the Best Buy in Paramus where I bought it, which is 45-50 minutes from Monroe NY. I never experience such embarrassment, like if I was stealing from Best Buy and was returning/exchanging the product without a receipt. I wanted to curse both of them out but I held my composure to the best of my ability. I wish I knew a way on how I can replement them because no one should be treated unfair.

Lack of engagement from staff. No help at all.

Very fast service