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Best Buy Cortlandt
Services Offered
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Frequently Asked Questions About Best Buy Cortlandt
How do I check product availability at the Cortlandt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cortlandt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cortlandt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cortlandt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1361 reviews)
Scattered B
February 24, 2026
4 out of 5
Had what I needed
Shakia M
February 23, 2026
1 out of 5
I visited Best Buy yesterday to purchase a specific charger for my Dell laptop. Upon entering the store, I asked the man at the front door if the product was available. He confirmed that it was and directed me to the appropriate section. I also asked if someone could assist me, as the charger I needed is very specific. He stated that someone would be with me within five minutes.
I waited in the laptop section for approximately 15–20 minutes. During that time, there were no employees in sight and no one came to assist me. I returned to the front of the store to inquire again about help. The same man responded in a short, sarcastic, and dismissive tone, stating, “They’re all busy. What do you want me to do?”
I found this response unprofessional and unnecessary. As a customer, I was simply requesting assistance after waiting a reasonable amount of time. Due to this interaction, I chose to leave the store and went to Walmart, where I was assisted within a minute.
This experience left a sour impression. I expected better customer service and was disappointed by the lack of follow-through and the dismissive attitude.
Response from Best Buy
February 23, 2026
Hi, Shakia,
We are sorry to hear about what you experienced during your visit and would be happy to look into this to create better experiences going forward. We invite you to send a private message to us via Facebook (https://bby.me/7fuw0a), Twitter/X (https://bby.me/d9b5ie), or Instagram (https://bby.me/lv9lc9). When doing so, please reference Google Review 120848.
Joe L
February 13, 2026
2 out of 5
Need more staff on the floor
Anabiag G
February 04, 2026
5 out of 5
Todo bien pero el vendedor no me dio garantía de un activulo de casi 500 dolares..