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Best Buy Cortlandt
Services Offered
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Frequently Asked Questions About Best Buy Cortlandt
How do I check product availability at the Cortlandt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cortlandt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cortlandt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cortlandt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1345 reviews)
David R
October 30, 2025
5 out of 5
Easy to shop
Lance K
October 27, 2025
5 out of 5
Great help
Tutors S
October 25, 2025
1 out of 5
Went in knowing what I wanted but needed a little help with explanation of options. Greeter was professional but that is where my positive experience ended. I then approached 2 different associates whom directed me back to the aisle I was in and told me to wait for help ( products were locked up). Both associates I approached were not attending to customers, they were actually socializing with their coworkers. When I asked for a manager, I was gaslit about my experience and told, those associates didn't help bc they all communicate on the queue that I was taken off for help bc I requested to speak with a manager. Never addressed that I asked for products that were locked up and didn't get assistance then, and I was maybe 1 of 15 ppl in a very non busy store and had gone through 3 associates. I will definitely send my clips and pix of this experience to corporate bc the manager Brendan and workers' behavior and professionalism was unacceptable and poor representation to the best buy brand!!!
Berat B
October 23, 2025
1 out of 5
Worst place costumer service terrible
Response from Best Buy
October 24, 2025
Hi there, Berat,
Thank you for leaving a review. This is far from the perception we want our customers to have when reaching out for customer service.
If you require assistance, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/mo21a6), Twitter/X (https://bby.me/lhfalv), or Instagram (https://bby.me/wltr7m).
Please mention the phrase “Google review #59643” when reaching out.