Frequently Asked Questions About Best Buy Cortlandt
How do I check product availability at the Cortlandt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cortlandt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cortlandt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cortlandt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1350 reviews)
Daniella F
November 21, 2025
1 out of 5
BestBuy in Mohegan Lake, NY has all of their calls rerouted to a customer service line. My 5-month-old GE oven is broken, and I can't get the person who sold it to me on the phone! Everything is crap.
Response from Best Buy
November 21, 2025
Hello, Daniella,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when calling in for support. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #72481" when reaching out on social.
Andrés
November 20, 2025
5 out of 5
Excelente servicio te ayudan en todo lo relacionado con la tienda
Kenneth C
November 11, 2025
1 out of 5
I accidentally bought the wrong ink tanks and they wouldn't let me return them because I opened the box. I spent a lot of money here and I pay for total tech membership. very disappointing and they weren't nice about it either i just got shood away so they could take the next customer
Karen H
November 09, 2025
1 out of 5
This location is incredibly understaffed. Staff barely make eye contact because they have a queau of customers to help. I was there for a little over an hour and wasn't able to get any assistance. A good number of items I was interested in either didn't have price tags or had a tag for a completely different item. Example, a sound bar had a price tag for a vacuum. The store feels like it's going out of business.