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Frequently Asked Questions About Best Buy Cortlandt
How do I check product availability at the Cortlandt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cortlandt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cortlandt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cortlandt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1391 reviews)
Carmelo T
August 15, 2026
3 out of 5
I went on a Friday afternoon and the store seemed like a ghost town
Response from Best Buy
August 15, 2026
Thanks for sharing this review. We're concerned to hear that your experience or visit didn't seem to meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/pEFfId), Twitter/X (https://bby.me/Mqopzb), or Instagram (https://bby.me/cJuVVv). Please include the Google Review reference number #203607 when reaching out.
Eric A
July 30, 2026
1 out of 5
Purchased an open box laptop from the American dream location. Needed to return it because guess what, I bought the wrong thing and American dream was quite a drive. I dealt with the most unhelpful Hispanic male who just made things up as he went and then quietly went on his walkie when he went to “look” for what I wanted. He sent a manager over to deny the return while they made up all kinds of excuses. He said their system flagged the return, but after I left the store, I called customer care and they said their system does no such thing. AI get there’s a bit of a return history, but the people in their stores are not always 100% accurate in their information. I had a paper receipt and I was ready to go, but instead he wanted to look at the history and determine if I was worthy enough to buy the MacBook that I wanted. He told me that they didn’t have any in stock while I saw other customers walk out with it. You can count. I will be reaching out to their corporate office in Minnesota about this lousy experience. Best buy was nearly sued for this type of behavior at returns, and apparently this store didn’t get the memo.
** UPDATE ** Completed the return at American Dream with the assistance of Coporate Customer Care. The team at American Dream was wonderful and the people I spoke with in Minnesota were really great. They took ownership of the situation and told me it was a rogue manager that they would deal with. The rep in the store was less than truthful and that is okay with me. That type of service is par for the course now. All customer service with the exception of some places is a frustrating now, it is what it is. I did not buy another laptop from Best Buy and went directly to the manufacturer for the new one.
Response from Best Buy
July 30, 2026
Hello.
Making a return with us should be an easy and pleasant experience. If you need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. We just ask that you mention your review #195344 in your message. We look forward to hearing from you.
In t
July 25, 2026
5 out of 5
A great experience a great experience speedy and efficient and polite people
Ray P
July 19, 2026
5 out of 5
I needed a cheap. 17" Laptop. Right Now. I had 4 local options. Best Buy won. Between price and availability. They met my needs. Sales guy was a pro and quick.