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Frequently Asked Questions About Best Buy Cortlandt
How do I check product availability at the Cortlandt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cortlandt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cortlandt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cortlandt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1400 reviews)
Allan B
October 20, 2026
1 out of 5
Beware! Do not order unless you are gonna get it the day off from the store. Their delivery system sucks. They don’t follow directions or whoever inputs the information does not do it. Well I wasted my time buying a TV from them through their system, I will never ever do it again just be warned. They’re gonna give you a receipt that says 7 AM to 7 PM then they’re gonna tell you all they’re gonna call you and give you an opportunity to choose your Window that was not true. They never called. They sent you a message saying between another time as if you’re supposed to be waiting for them. That’s unacceptable. You should have an opportunity to decide what time works for you. Then when you try to be accommodating they can’t even get to the address. I’ve lived at my address for over 20 years. It should not be this complicated when other people have delivered and follow directions with no problem. Again beware I will never ever buy anything from them to have it delivered you are to get it from the location or don’t get it at all. You’ll be better off just getting it from Amazon cause Amazon can delivered to your address with no problem.
Response from Best Buy
October 20, 2026
Hello,
It's unfortunate that you had a hard time with your delivery. We understand why you would be frustrated. We would like to hear more about the concerns you have and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 240892 in your message to us.
X: https://bby.me/cIFbwo
Facebook: https://bby.me/6BXEbR
Instagram: https://bby.me/ZCFAw6
Neil B
September 23, 2026
1 out of 5
I had thirty seven different people interrupting me ten thousand times asking “if I needed help finding something” when I explained over and over again that I just wanted to browse a little. I wanted to see if there was anything neat I might buy, but I was interrupted and harassed so many times that I couldn’t even think straight to pick something out. Will not go back. Retail is dying for a reason. Just buy it on Amazon.
Response from Best Buy
September 23, 2026
Neil,
We want customers to be able to have employees readily available to assist. Hearing that it was an overwhelming amount of people offering assistance can seem a nuisance. We would love the opportunity to look into this further. Please send a private message using one of the links below. When doing so, be sure to state that you are responding to Google Review 225698.
Facebook (https://bby.me/nB77NY)
Twitter/X (https://bby.me/wDkwX2)
Instagram (https://bby.me/t5vwND)
OfficialTeamAlbania
September 20, 2026
1 out of 5
Waited over 35mins for someone to help on the tv section and no one showed up mind you only 2 people shopping at the time while 2 workers at the register hanging out and one guy hanging out at the front door as if he was a doorman and then had a attitude after I left because I didn’t wait another 35mins to get a tv wanted to buy
Response from Best Buy
September 20, 2026
Hello,
We understand that not getting support while in store can be difficult. Many of our consultants are specialized in certain parts of the store and can cause delays if they are with other customers. If you would like to chat with us about your concerns please reach out with Review 224711.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Enis N
September 12, 2026
1 out of 5
Purchased and open box beats earbuds in excellent condition through the Bestbuy app. When I received the earbuds the medium tips were missing. I went to return the item and was told the $10 certificate would be refunded to the account within an hour. I waited a few days and never got it. I contacted customer service and they told me that the certificate could not be refunded after it is used. So according to Bestbuy, they can make a mistake and not refund you what you are owed. The customer service rep did not care what the issue was all they kept doing was repeating the policy. Horrible horrible customer service