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Frequently Asked Questions About Best Buy Cortlandt
How do I check product availability at the Cortlandt Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cortlandt Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cortlandt stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cortlandt Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1397 reviews)
OfficialTeamAlbania
September 20, 2026
1 out of 5
Waited over 35mins for someone to help on the tv section and no one showed up mind you only 2 people shopping at the time while 2 workers at the register hanging out and one guy hanging out at the front door as if he was a doorman and then had a attitude after I left because I didn’t wait another 35mins to get a tv wanted to buy
Response from Best Buy
September 20, 2026
Hello,
We understand that not getting support while in store can be difficult. Many of our consultants are specialized in certain parts of the store and can cause delays if they are with other customers. If you would like to chat with us about your concerns please reach out with Review 224711.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Enis N
September 12, 2026
1 out of 5
Purchased and open box beats earbuds in excellent condition through the Bestbuy app. When I received the earbuds the medium tips were missing. I went to return the item and was told the $10 certificate would be refunded to the account within an hour. I waited a few days and never got it. I contacted customer service and they told me that the certificate could not be refunded after it is used. So according to Bestbuy, they can make a mistake and not refund you what you are owed. The customer service rep did not care what the issue was all they kept doing was repeating the policy. Horrible horrible customer service
JAI
August 22, 2026
1 out of 5
Took over 3 hours to prep an online order.
Carmelo T
August 15, 2026
3 out of 5
I went on a Friday afternoon and the store seemed like a ghost town
Response from Best Buy
August 15, 2026
Thanks for sharing this review. We're concerned to hear that your experience or visit didn't seem to meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/pEFfId), Twitter/X (https://bby.me/Mqopzb), or Instagram (https://bby.me/cJuVVv). Please include the Google Review reference number #203607 when reaching out.