Best Buy Mount Vernon

I have been a loyal Best Buy customer for many years, and this was by far the worst experience I have ever had with the company. After receiving a notification that my TV was ready for pickup, I drove 13 miles to the store, only to discover that my order was not ready. I was informed that an employee needed to retrieve the TV from the warehouse. After waiting approximately 10 minutes, the representative returned and apologized, explaining that my TV had been broken during the retrieval process. The representative spoke with a manager, who offered me 50% off the purchase of another TV as a way to make up for the inconvenience. Although I was disappointed that my original TV had been damaged, I appreciated Best Buy's willingness to make things right. Unfortunately, the situation took a turn for the worse when another manager named Anderson became involved. He appeared visibly upset that I had been offered a 50% discount. Right in front of me, he stated, "No way, that's like giving the TV away for free." He then informed me that the most he would offer "No way, that's like giving the TV away for free." He then informed me that the most he would offer was 20% off. When I explained that another manager had already authorized the 50% discount, Anderson dismissed my concerns and insisted that the representative must have misunderstood what was said. What upset me most was not simply that my TV was damaged, but that Best Buy made a promise to resolve the situation and then took that promise away. Because the original 50% discount was not honored, I could no longer afford to purchase a replacement TV. I drove 13 miles to pick up an order that Best Buy confirmed was ready, only to leave empty-handed due to circumstances entirely beyond my control. As a longtime customer, I expected better communication, professionalism, and accountability from the management team. This experience was extremely disappointing, and I believe Best Buy should have honored the resolution that was originally offered rather than making me feel as though I was asking for something unreasonable. ( I chose another comparable TV of the same size)

No good customer service

This is unbelievable, I walked into this Best Buy to do some holiday shopping, I was looking at some video games and all of a sudden the manager comes up to me he lifts up my shirt and searches me, he was accusing me of shoplifting and said that it was caught on camera, it was a very scary situation but I was staying as calm as possible, once he saw that I wasn't stealing anything he just turned around and was walking away without apologizing for his mistake, I complained to one of the workers about the way I was treated but the worker was looking at me like I was crazy and one of them told me that I was attempting to steal because I had 2 shopping bags in my hand, I couldn't believe what I was hearing, how it's supposed to work is I'm innocent until there is actual proof that I'm stealing and if they make a mistake then they are supposed to apologize, but they think I don't deserve an apology, they think I deserved to be mistreated and for what, because I decided to bring my own reusable shopping bags, this wasn't the first time I walked in there carrying my own shopping bags and this is the first time they've gotten angry at me about it, I've always been an honest costumer there and what happened to me was very unacceptable, I've never seen such BS in my entire life and the fact that they are still angry at me even though they saw I wasn't a thief shows you what kind of people they are, I will try my best to expose this store for what it is

Supervisor Abby helped me buy a laptop today and she was great! Great service :)