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Best Buy Mount Vernon

4.1
(5046 reviews)
555 E Sandford Blvd
Mount Vernon, NY 10550
(914) 664-4425
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Recent Reviews

4.1
(5046 reviews)
april N
July 11, 2026
4 out of 5
The staff was very helpful.
Gabriel M
July 11, 2026
2 out of 5
I hadn't been to Best Buy for a few years, but today I came to this store and was quite disappointed. The overall quality of the store has deteriorated significantly in recent years. They used to have a wider variety of products, the service was much better, and they even had a shopping cart. It's become much worse over the years.
Response from Best Buy
July 11, 2026
Hi there, Gabriel, Thank you for taking the time to reach out on Google with a review. We can definitely appreciate the desire for presentation in store that feels professional and organized. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #185896 in your message. You can find us here: Facebook (https://bby.me/S2uQmA) Twitter/X (https://bby.me/FXE96Z) Instagram (https://bby.me/pLzxk2).
Russell S
July 03, 2026
1 out of 5
Had an order for $500 worth of electronics, the website said it would be ready in under an hour. Needed order in that time frame and didn't want to around the store grabbing items. Got to the store an hour later, order is still not ready. Left for about an hour to handle other tasks, when I came back items were still not ready. Offerred to just move items up front myself to get it done faster, staff said I couldn't do that. After waiting yet another hour I ended up cancelling the order and just bringing what I needed up front on my own. It's okay Best Buy, next time I'll just go to Micro Center in Yonkers. Just to preempt this kind of reply, the law doesn't care about what expectations should be. If you give a time frame at purchase you better own up to that. Store was not busy either, there were plenty of employees who could've handled this.
Response from Best Buy
July 03, 2026
Hi there, Russell! Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your online order pickup. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #181969" for reference. You can find us here: Twitter(X): https://bby.me/XKZWRY Facebook: https://bby.me/LuPDH1 Instagram: https://bby.me/PP2joc.
Lisa M
June 30, 2026
5 out of 5
Both the Geek Squad and Microsoft guys were very helpful in arranging my under warranty replacement and helping me find a 2nd item in the store.

About Best Buy Mount Vernon

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