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Best Buy Mount Vernon
Services Offered
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Frequently Asked Questions About Best Buy Mount Vernon
How do I check product availability at the Mount Vernon Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mount Vernon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mount Vernon stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mount Vernon Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4822 reviews)
jamal t
April 14, 2025
1 out of 5
I'm a Bestbuy card holder and l've never had any issues till now. I ordered a brand new insignia 50 inch tv yesterday. I was so excited to pick up my brand new TV. Everything was perfect until after i assembled the tv and the remote was missing. I spoke with customer service and they advised me to return the tv in the box so l can get an even exchange for the same item.
When I drove all the way back to Best Buy the manager showed no sympathy or empathy as if there was no inconvenience. I'm a valued customer and a card holder I should be treated as one. I will never do business with this Bestbuy location ever again.
Alba
April 06, 2025
5 out of 5
Good service and Miguel is a great person!! Thanks!!
Jonathan
March 31, 2025
1 out of 5
This is the worse customer service experience you can get. I just went for a pick-up order and even then the cashiers act as if I’m doing some complicated request. Please note that I don’t mind waiting in line and I can understand if it s busy. This however does not excuse rude behavior. The cashiers literally point at you, give you blank stares, are silent the whole time, give you a mean mug, and don’t acknowledge you. Honestly save your time and go to the Target across the street. I will never step foot in this store ever again. The workers literally go out of there way to make it an awful experience for you.
Response from Best Buy
March 31, 2025
Hello, Jonathan,
Thank you for taking the time to reach out on Google with a review. We are dedicated to providing friendly and attentive service in store to ensure you always find what you need. In a situation similar to the one you have described, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64991707 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Best regards,
^Ryan
Bridget B
March 28, 2025
1 out of 5
Bad experience 😪 . Will never shop here again.
Response from Best Buy
March 29, 2025
Hello, Bridget,
Thank you for your review. We really appreciate you taking the time to let us know about your experience with Best Buy. We aim to provide a positive experience for all of our customers and I am sorry to hear that you did not receive that. If you would like assistance or want to formally document your experience, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 64981208 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan