Best Buy Mount Vernon

DO NOT BUY FROM THIS STORE !! I RECENTLY BOUGHT AN IPHONE 17 AND HAD IT SHIPPED TO ME. THE BOX CAME COMPLETELY EMPTY! I FILED A COMPLAINT WITH BEST BUY, AND THEY TOLD ME THEY WOULD NOT BE REFUNDING ME OR SENDING ME A NEW PRODUCT! I AM NOW FILING REPORTS WITH THE ATTORNEY GENERAL AND THE BETTER BUSINESS BUREAU SO I CAN GET BACK MY MONEY FOR A PRODUCT I NEVER RECEIVED.

Went to this Best Buy for the Pokémon UPC launch on November 6th and had probably one of the worst experiences I've had at any retail store. I arrived around 9PM the night before, and despite there being only 6 or so people physically there, there were 50+ empty chairs holding spots. A large majority belonged to a group of 20 to 30 scalpers who regularly do this at this location. They leave their chairs outside Best Buy for days, go across the street to Target when it opens at 8AM to buy up their stock, then come back to Best Buy before its 9AM opening to reclaim their spots. I've been to previous drops here and seen this happen before. Normally people just put up with it because there's enough product to go around, but this time there were only around 45 UPCs expected, meaning most of us actually waiting overnight had almost no chance of getting anything. The ridiculous part is that Best Buy security apparently told these people they could leave their chairs there for days, despite the store having signs explicitly saying no holding spots. A bunch of us who were physically waiting outside overnight, including through a pretty nasty storm, decided we'd had enough and moved the empty chairs back. When the scalpers returned from Target, they started demanding their spots back. Instead of enforcing their own rules, Best Buy security and management repeatedly told US to move back and let the scalpers in front. They even called the cops on us when we refused. The police seemed to understand our frustration but said enforcing the line was Best Buy's responsibility. Eventually, management separated everyone into two lines, but somehow around 10 scalpers still managed to get inside and purchase products while the rest of us were stuck outside. Things escalated further, someone was arrested, and Best Buy ended up shutting down the entire store. What bothers me isn't even missing out on the UPC. It's the fact that Best Buy is completely aware of this group and what they're doing. I even spoke to the security guard around 6AM, and he openly admitted that these people are there almost every day and that he knows they're resellers. Yet somehow, the people who actually waited outside overnight in the rain were the ones being told to give up their spots. I can't speak to whether there's any arrangement between security and these scalpers, but the way they were interacting and how consistently security defended their spots definitely raised some questions. All of this could've been avoided by simply handing out tickets or enforcing the store's own rules. Instead, Best Buy allowed a group of scalpers to essentially dictate how the release was handled. Really disappointing experience, especially considering this has been going on for a long time and management seems perfectly aware of it.

I have been a loyal Best Buy customer for many years, and this was by far the worst experience I have ever had with the company. After receiving a notification that my TV was ready for pickup, I drove 13 miles to the store, only to discover that my order was not ready. I was informed that an employee needed to retrieve the TV from the warehouse. After waiting approximately 10 minutes, the representative returned and apologized, explaining that my TV had been broken during the retrieval process. The representative spoke with a manager, who offered me 50% off the purchase of another TV as a way to make up for the inconvenience. Although I was disappointed that my original TV had been damaged, I appreciated Best Buy's willingness to make things right. Unfortunately, the situation took a turn for the worse when another manager named Anderson became involved. He appeared visibly upset that I had been offered a 50% discount. Right in front of me, he stated, "No way, that's like giving the TV away for free." He then informed me that the most he would offer "No way, that's like giving the TV away for free." He then informed me that the most he would offer was 20% off. When I explained that another manager had already authorized the 50% discount, Anderson dismissed my concerns and insisted that the representative must have misunderstood what was said. What upset me most was not simply that my TV was damaged, but that Best Buy made a promise to resolve the situation and then took that promise away. Because the original 50% discount was not honored, I could no longer afford to purchase a replacement TV. I drove 13 miles to pick up an order that Best Buy confirmed was ready, only to leave empty-handed due to circumstances entirely beyond my control. As a longtime customer, I expected better communication, professionalism, and accountability from the management team. This experience was extremely disappointing, and I believe Best Buy should have honored the resolution that was originally offered rather than making me feel as though I was asking for something unreasonable. ( I chose another comparable TV of the same size)

No good customer service