Best Buy Mount Vernon

best

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

I stopped by Best Buy to quickly pick up an Oura Ring, knowing exactly which one I wanted. Since the rings are locked behind a case, I asked an employee for help. She said she’d come assist me after finishing with a customer, but never returned. I waited about 10–15 minutes with no follow-up. I asked a second employee, who gave me the same promise — and again, no one came back. In total, I waited close to 40 minutes, and not a single other employee approached or offered help. What should’ve been a simple “unlock the case so I can check out” trip turned into a frustrating waste of time. The lack of follow-through and basic communication was really disappointing.

The gentleman that helped us pick out a gaming monitor at this BestBuy was nothing short of amazing. Super knowledgeable and really connected with my teenage son. He was patient, helped us weigh the pros and cons, and had such great energy. If only I had gotten his name… anyway, definitely will go back.