Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1914 reviews)
MK
February 04, 2026
1 out of 5
Complete lack of regard for customer care of service. Manager was inappropriate in the way requests were clarified.
Response from Best Buy
February 04, 2026
Hello,
Thanks for your review. We would like to hear more about your experience. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 112926 in your message to us.
X: https://bby.me/zd8mr3
Facebook: https://bby.me/zy1u6d
Instagram: https://bby.me/9l8yan
Kara
January 29, 2026
5 out of 5
They're always very helpful and kind when we visit.
John G
January 06, 2026
5 out of 5
excellent customer service
Theresa M
December 28, 2025
4 out of 5
The store and associate are great. My problem is with calling the store. You're really not calling the store, you are calling overseas to a call center where nobody is able to help you contact the store.