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Frequently Asked Questions About Best Buy New Hartford

How do I check product availability at the New Hartford Best Buy?
How do I check my order status?
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy New Hartford stores’ holiday hours?

Recent Reviews

4.1
(1914 reviews)
MK
February 04, 2026
1 out of 5
Complete lack of regard for customer care of service. Manager was inappropriate in the way requests were clarified.
Response from Best Buy
February 04, 2026
Hello, Thanks for your review. We would like to hear more about your experience. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 112926 in your message to us. X: https://bby.me/zd8mr3 Facebook: https://bby.me/zy1u6d Instagram: https://bby.me/9l8yan
Kara
January 29, 2026
5 out of 5
They're always very helpful and kind when we visit.
John G
January 06, 2026
5 out of 5
excellent customer service
Theresa M
December 28, 2025
4 out of 5
The store and associate are great. My problem is with calling the store. You're really not calling the store, you are calling overseas to a call center where nobody is able to help you contact the store.

About Best Buy New Hartford

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