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Best Buy New Hartford
Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1860 reviews)
DAVID C
July 10, 2025
4 out of 5
I spend to much time here!!
david m
July 06, 2025
5 out of 5
Very helpful bunch of folks. Always greeted with a smile and helpful advice. Go for a minute, stay for an hour just looking.
zayzay315
June 29, 2025
5 out of 5
I love best buy I go here all the time for my tech
J M
June 28, 2025
1 out of 5
They’re only getting one star for two reasons… 1 is because the girl at the front door greeted me very pleasant and helpful. The other reason is because you don’t have an option for zero stars.
My laptop won’t turn on so I have geek squad a try. Big mistake. Call to make an appointment and right off the bat I get the annoying automated, hi tell me how I can help you today. Ugh. Associate… Representative etc nothing. Call ended. Call back, after 5+ min of talking to myself I get somebody from the store who connects me to a geek squad representative by the name of “Jennifer “ who although very nice , I could barely understand. Nonetheless, after another 5-7 minutes of questions, mostly about personal information ,makes me an appropriate for that day. Great. I get there and person that was assigned to help me offered me two options. Send it out to Kentucky for 100 dollars since they don’t repair them there which the lead time could be 4-6 weeks just to find out the problem and if they can repair or to throw it out and show me what they have in stock to sell me another one. They could have told me that over the phone and saved me two hours of my time. Horrible unacceptable and I’ll never step foot in there ever again.