Excellent geek squad service.
Phone has ai assistant that does not let you speak with humans. Absolutely horrid.
Response from Best Buy
July 24, 2026
Hello ,
We can understand how frustrating it may be for you if you could not get in contact with a human. We'd like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #192801 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/1jObqJ)
• Twitter/X (https://bby.me/0RKb4g)
• Instagram (https://bby.me/BTIc2V)
I've had the best luck with Best Buy when ordering online, as the in-store experience leaves a little to be desired. The store often seems to be low on stock, and the staff sometimes struggles to locate items on the floor, usually relying on the same app that customers use. If you're shopping here, I definitely suggest placing an online order to save yourself some time.