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Best Buy New Hartford
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1896 reviews)
Osvaldo B
October 28, 2025
5 out of 5
Great breakfast and ambiance
Robert K
October 25, 2025
2 out of 5
Stopped in to buy a TV, was greeted at the door by an associate that was very pleasant. He asked what I needed, and I told him. He said someone would be over very shortly to help, but no one came to help. I went to Walmart and git a TV
Response from Best Buy
October 25, 2025
Hello, thank you for taking the time to share your experience with us here. Being able to ask questions about your electronics before you purchase is definitely part of the in store shopping experience. Can you please reach out to us via private message on one of the following platforms with more detail about your experience, so that we can document this on our corporate servers for you? Please begin your message with "This is regarding my Google Review #60556".
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Charles W
October 21, 2025
3 out of 5
They have a little bit of everything. The staff was very helpful when I sought help. However I didn't appreciate being bombarded by staff while I was entering the store. It felt like the electronic Mafia was seeking me out and wanted to know why I was there and what I was looking for. I'm glad that assistance is there if I need it, but maybe I just wanted to look around. They came on too strong and got directly in front of me as if to block me unless I told them what I was looking for. I'm sure that they probably meant well, but for crying out loud just let me get inside peacefully. I don't have a reason to go here often, so I can speak to whether this is common practice. But I didn't appreciate it and it does sway me as to thinking I'll just go to a different store next time. When I go to places like this before I make my our hade I like to look around and see what's new and such.
Philip E
October 19, 2025
5 out of 5
There phone guy helped a lot with no $