The staff members are quite knowledgeable about the products they represent.
Best Buy is an absolute scam. I bought a $200 keyboard just six months ago, and they denied me warranty service, simply redirecting me to the manufacturer and washing their hands of it. Never buy anything here — they deceive you with their so-called policy.
Response from Best Buy
July 17, 2025
Hello, Alexander,
Thank you for your review. We know it's frustrating when a new product becomes defective. Best Buy only handles the manufacturing warranty for products they are contracted to assist with. Any other products would have to be referred to the manufacturer for their options.
If you'd like to formally document your experience, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 16665 in your message.
Here are the links to our socials: Facebook (https://bby.me/5oc8y5), Twitter/X (https://bby.me/5j7sj5), or Instagram (https://bby.me/t099zc)
Warm Regards,
^Meghan