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Frequently Asked Questions About Best Buy New Hartford

How do I check product availability at the New Hartford Best Buy?
How do I check my order status?
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy New Hartford stores’ holiday hours?

Recent Reviews

4.1
(1923 reviews)
stepan k
April 16, 2026
1 out of 5
Horrible Store Manager. Recently purchased an open box osmo pocket, 3 but when i tried to bind it with my account it already belonged to someone else and it was not letting me bind it unless the previous owner deletes it. Tried to get an exchange but they said it’s not possible. Ended up getting a refund and had to spend extra 15 dollars to get a new one shipped in 2 days which was not my fault that it came like that. Pretty upset
Response from Best Buy
April 16, 2026
Hello, thank you for leaving us a review. Finding out the gimbal you purchased is still registered with the previous owner is not the ideal experience. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #142325". Facebook (https://bby.me/dnwPa0) Twitter/X (https://bby.me/FWyqf9) Instagram (https://bby.me/1uxdyI)
Andrew D
April 06, 2026
4 out of 5
They're good friendly polite and were able to help me quite easily
terrell t
March 28, 2026
5 out of 5
Loved this place so organized and friendly they helped me with my pickup order with ease and help my children pick out games of the individual interest
H S
March 22, 2026
5 out of 5
Good customer service

About Best Buy New Hartford

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