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Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1957 reviews)
David T
September 26, 2026
3 out of 5
Pick up a stove order online. The good; customer service was quick and efficient, and stove was loaded professionally. The bad; the online order process keep pushing to download their app, customer service pushed their credit card.
In short local store service it good.
Response from Best Buy
September 26, 2026
Hello!
Thank you for taking the time to provide us with your feedback. Our team is happy to get this addressed for you, as we strive for the best customer service in every interaction. Please send us a message via social media on any of the following platforms:
Facebook (https://bby.me/Anrhmd)
Twitter/X (https://bby.me/vEOoo7)
Instagram (https://bby.me/u9VOBi)
Please mention your “Google Review #226946” when sending us the details on social media.
Mary C
September 21, 2026
5 out of 5
The sales people here were extremely patient and helpful!!!
Dirk D
September 01, 2026
1 out of 5
Worst purchase experience of my life today. Im canceling my pro membership and not shopping here again. First they tell me if the tv is cracked i cant return it because they dont know if the customer did it, i tell him so what if i open it here and its cracked, his reply was you cant tell if its cracked until you turn it on. Then he tells me i cant use a cart. I was speechless.
Mercedes
August 30, 2026
1 out of 5
I am disappointed by the online service I experienced today. I was explicitly told by an online representative that store zip code 13413 had a yellow iPhone 14 Plus (256 GB) in stock for my replacement. Unfortunately, when I arrived, the store had no inventory available as I inquired about a iPhone 14 Plus replacement phone and a iPhone SE battery change. This inaccuracy which was specifically confirmed to have in store stock caused an unnecessary trip and a significant waste of my time. I hope you can look into why your inventory system or support team provided false information because I am very angry about this.
Response from Best Buy
August 31, 2026
Hello, Mercedes,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/F5bZVt), X/Twitter (https://bby.me/4e5Dd4), or Facebook (https://bby.me/FE9VX0). Please send a message with the full details of your situation. Also add Google Review 215761. We look forward to hearing from you.