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Best Buy New Hartford
Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1868 reviews)
Sarah L
August 20, 2025
5 out of 5
Great experience, clean store, organized and easy to find what you’re looking for. Also accessible for the disabled which is a nice bonus
shahin h
July 25, 2025
5 out of 5
Excellent
sheep h
July 17, 2025
5 out of 5
The staff members are quite knowledgeable about the products they represent.
Alexander P
July 16, 2025
1 out of 5
Best Buy is an absolute scam. I bought a $200 keyboard just six months ago, and they denied me warranty service, simply redirecting me to the manufacturer and washing their hands of it. Never buy anything here — they deceive you with their so-called policy.
Response from Best Buy
July 17, 2025
Hello, Alexander,
Thank you for your review. We know it's frustrating when a new product becomes defective. Best Buy only handles the manufacturing warranty for products they are contracted to assist with. Any other products would have to be referred to the manufacturer for their options.
If you'd like to formally document your experience, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 16665 in your message.
Here are the links to our socials: Facebook (https://bby.me/5oc8y5), Twitter/X (https://bby.me/5j7sj5), or Instagram (https://bby.me/t099zc)
Warm Regards,
^Meghan