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Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1961 reviews)
Jessi C
November 01, 2026
5 out of 5
Employee was very knowledgeable about what we were looking for and stayed in our price range
Allison B
October 23, 2026
1 out of 5
Can I give 0 stars? Don’t trust them. Ordered a washer/dryer combo with delivery. Delivery drivers damaged it when they brought it in. Best Buy agreed to swap it out. Came to deliver the second one, but couldn’t deliver it because it didn’t have a ground wire. Came back with #3, but refused to deliver it because they “thought they would damage it again”. They offered us $250 refund to keep it, we agreed. They told us to call the next day about the refund. Called back next day and it was one excuse after another about why they couldn’t give us what they promised. Told us to call the next day, and we did and the same thing. Called every day for a week and we finally told them to pick it up. After the run around about THAT for several days, they finally agreed. However, now they are trying to say that it was damaged by the manufacturer in their warehouse, and you can clearly see it was in fine condition when it was taken off the truck.
After another infuriating experience about 6 years ago, I have lost all confidence in the and I’m done with Best Buy.
Grizzlieatoms
October 21, 2026
5 out of 5
The store had the unlocked Motorola phones we were looking for.
David T
September 26, 2026
3 out of 5
Pick up a stove order online. The good; customer service was quick and efficient, and stove was loaded professionally. The bad; the online order process keep pushing to download their app, customer service pushed their credit card.
In short local store service it good.
Response from Best Buy
September 26, 2026
Hello!
Thank you for taking the time to provide us with your feedback. Our team is happy to get this addressed for you, as we strive for the best customer service in every interaction. Please send us a message via social media on any of the following platforms:
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Twitter/X (https://bby.me/vEOoo7)
Instagram (https://bby.me/u9VOBi)
Please mention your “Google Review #226946” when sending us the details on social media.