Best Buy New Hartford

Friendly staff

Good service

I ordered both a dishwasher and a gas range. Both were supposed to show up on The same day. Nothing when we were ordering was on back order. Two days later they changed my delivery date for one of the items. I had a plumber coming so I had to change the date. Date was changed the second time. They also say they will price match the stove had been lowered by $100 so we went down to the store I had the screenshots and a screen recording of the item being on discount. We had called that day but the call was dropped on their end. So I went down the next day and was told that they were not going to honor the price match because it must have been a flash sale and was no longer on sale. We waited at the store for 45 minutes for them to tell us what was going on with the delivery only to be told that corporate would be calling us and that the stove had to be made by order for us specifically which is pure BS and Insanity. I showed them where I could buy it from another store locally and have it delivered in 2 days. We left after 45 minutes with no answers and we're told that corporate would be calling is in a half an hour. That call never happened We ended up calling the next day and we're still told that they were going to have to call us back They were trying to figure out the details. A few days later we ended up calling back on the weekend and canceling the range. I ordered it from another store and it was delivered before the dishwasher. The day before the delivery for the dishwasher they still had not fixed everything They thought they were delivering both a stove and dishwasher we had to tell them again that we had the cancellation and the number for the cancellation. It has been over a week and we still have not been refunded for the cancellation of the range We are still being charged for it.

Good service helped us out and gave us recommendations on locals around to help with my computer situation :)