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Best Buy New Hartford
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy New Hartford
How do I check product availability at the New Hartford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy New Hartford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the New Hartford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1816 reviews)
Alan N
November 18, 2024
5 out of 5
People are nice and cooperative. The crowd is superb.
Continue to have a Happy Shopping.
Mike H
November 05, 2024
4 out of 5
The updated store from the past is nice.
Electronics in stock are the more higher-end products. Don't expect to walk in looking for something cheap. Granted, they do offer some lower priced items, but it's very small and very select.
Overall, if you're looking for mid-tier or high-tier items, you'll find a large stock of products here. But, don't go expecting to find a large selection of low-end products.
Overall, customer service was knowledgeable. The couple of associates I talked to really knew their stuff, so from face value, they have a knowledgeable staff.
For a weekend visit, there was a fair amount of people in-store. Nobody seemed to be struggling looking for help (like you would at Walmart). So, staffing was great!
Way to step up your game, Best Buy! I'm impressed from the last time I was in-store... (Like, 5-6 years ago. 😅)
Jose G
October 20, 2024
5 out of 5
Good experience excellent product
Danza N
October 17, 2024
3 out of 5
Customer service needs to improve.
Response from Best Buy
October 18, 2024
Hi, Danza,
Thank you for sharing your review with us. We appreciate having you provide your feedback, as we are always looking to identify ways we may improve the customer experience.
To help us gain more insight on where we can grow, please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64323550" in your message. Thanks!
All the best,
^April