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Frequently Asked Questions About Best Buy New Hartford

How do I check product availability at the New Hartford Best Buy?
How do I check my order status?
My local New Hartford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy New Hartford stores’ holiday hours?

Recent Reviews

4.1
(1943 reviews)
Chicken R
August 21, 2026
3 out of 5
The store is beautiful, but the staff is spread thin and access to higher end items, which is a majority of the store, is controlled by a digital lock system requiring a phone. It is difficult to navigate and the push to sign up for a credit card without the staff clearly explaining it can impact a credit score by applying is a pitfall of modern shopping but here more than most.
Response from Best Buy
August 21, 2026
We appreciate you taking the time to share your feedback and experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/wawmFU), Twitter/X (https://bby.me/dggGXy), or Instagram (https://bby.me/kXzZRk), and mention your Google review, 207385.
Jesse
August 06, 2026
4 out of 5
It's fine, not the greatest selection or size of store and as with most places these days, the staff seem disinterested in helping customers. If you know what you're looking for and want a way to run in and out real quick, just check online and go in to grab what you need. Make sure you research what you're looking for though, because who knows if anyone there will be willing or able to answer any questions. Parking lot is great, plenty of spaces to load larger items too.
Rebecca B
July 26, 2026
5 out of 5
Excellent geek squad service.
Jasp C
July 24, 2026
1 out of 5
Phone has ai assistant that does not let you speak with humans. Absolutely horrid.
Response from Best Buy
July 24, 2026
Hello , We can understand how frustrating it may be for you if you could not get in contact with a human. We'd like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #192801 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/1jObqJ) • Twitter/X (https://bby.me/0RKb4g) • Instagram (https://bby.me/BTIc2V)

About Best Buy New Hartford

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