Answers to product repair enquiries is so utterly, painfully slow that you are so worn down, you buy a replacement just to get out. An extra star for the new guy that was trying desperately to get me those answers. Those that stood around and watched till I took my wallet out an hour later should be ashamed of themselves.
Response from Best Buy
January 27, 2026
Hello Susan,
We can see why you’d be upset if you could not get an update on your repair. We’re really grateful you took the time to share your experience us. We'd like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #109739 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/hd4url)
• Twitter/X (https://bby.me/22qozn)
• Instagram (https://bby.me/dphpvl)
Answers to product repair enquiries is so utterly, painfully slow that you are so worn down, you buy a replacement just to get out.
Response from Best Buy
January 27, 2026
Hello, Susan,
It definitely makes sense to expect a quick and seamless repair process. We would like to hear more about your experience and assist, if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #109681 in your message. You can find us here:
Facebook (https://bby.me/bncanv), Twitter/X (https://bby.me/83yjvl),
Instagram (https://bby.me/jhznaz).
Wanted to give a special shout out to salesperson, Hazel, who got me a good trade in from an old to a newer iPad. She was cooperative, patient and helpful. I've had both good and bad service over the years at this location, but Hazel really made the visit worthwhile. I'll be back again.
I'm only posting a four-star review because this Best Buy location could be more organized and more appealing. I know a lot of these transactions are now done online, but it's good to have stores to see how these products work, especially in one's hands. Let's hope for a better 2026!