Best Buy 86th And Lexington

Best Buy es una tienda bastante completa para encontrar electrónicos, electrodomésticos y accesorios de tecnología. Tiene variedad de productos y puedes comparar diferentes marcas y modelos antes de comprar. Es una buena opción si buscas algo específico o simplemente quieres revisar opciones antes de tomar una decisión. En general, cumple con lo esperado para una tienda de este tipo.

TERRIBLE!!!!!!!! Wife waited in line today for the Pokemon drop at 5:30am. She counted 40 people in front of her. There were roughly 55 ultra premium boxes we wanted (we’re not scalpers). After 3 hours about 5-10 people cut the front line to join friends.. okay whatever still should be fine. AT OPEN.. an employee FINALLY came out to give tickets and a massive group of people who never waited in line jumped to the door and took 20 from the employee. The employee after realized they didn’t wait in line but didn’t take them back… my wife ended up being given a ticket in the high 60s. This made her miss out on the only product she waited 5 hours in line for in the pouring rain. As a previous bestbuy employee and shopper of 20 years… this is unacceptable.

An unpleasant experience from the moment I walked in, ending with overcharge that I had been told was tax. I traveled from another part of the city specifically to buy an item after another Best Buy location checked inventory and told me this store had three available. Once I arrived, I approached several employees and struggled to find anyone willing to help. When someone finally assisted me, she told me the item wasn't available. After slowly checking the back and other areas, she said there was an inventory discrepancy. I was ready to leave when she finally found it on the shelf, behind this specific product (logical right?). A careful look at the shelf could have saved all that time. Then came checkout. My purchase was approximately $99.90, and the total was about $18 higher. I specifically asked whether that extra amount was all tax, and she told me yes. After paying, I discovered that $10 was actually a donation. I did not knowingly agree to donate, and I had directly questioned the charge before paying. I had already left the area when I realized what happened, so returning to the store wasn't an option. After traveling across the city, struggling to get help, and nearly leaving without an item that was sitting on the shelf, being given incorrect information about the charge was especially frustrating. I left feeling misled. Then! I called best buy to reports on this and they told me they can’t reverse the fee and I have to go back to the store. Which i am not going to ever again. And this is not even about the 10$, this is about the whole experience.

Devon and Keishawn were fantastic people that represent this store fantastically and helped me with all my questions and concerns. Employees are very informed and knowledgeable! Will recommend this Best Buy to all friends and family! Awesome experience.