Best Buy 86th And Lexington

I am most grateful to the manger on duty last week when I was returning an item that surpassed the return date, which was due to my being misinformed by three Best Buy employees (two of which were in-person at two different retail locations here in Manhattan and one of which was via telephone with Best Buy's customer service department) all three of whom informed me that the return period for the item I wanted to return was 60 days from date of purchase (not 30 days) because I am a member of Best Buy Plus. So, when I went to return the item last week, the nice assocuate at the return counter said that the return date was only two weeks after purchase. She then called the store manager on duty to address this conflict and who, after listening to me and how I was misinformed multiple times from multiple Best Buy employees, was kind enough to make an exception and accepted my return. Although I am most grateful to the manager for accommodating my return, my reason to share this is to make Best Buy more aware of consistent, across-the-board training on retail basics (i.e.: knowing and practicing Best Buy's standard return policy, knowing what specific items do not comply, and knowing what what their uniqur return parameters are). Thank you very much.

Felix is the goat!! Amazing service and solved all my concerns, thank you so much. I greatly appreciate it. Will come back to this Best Buy.

Incident July 29 at approx 3PM. I went to the 60 Exterior Street location. I approached about 4 emplpyees. I finally decided to leave. Never touched anything however when I left a guy grabbed my bag and searched it. Did not ask and the manager has a smirk on his face. Thought it was funny.

Customer service was extremely rude never again.