Woman (red hair(?), glasses, piercings, tan skin) at Geek Squad was annoyed within 30 seconds of speaking to her. If you can’t fulfill a service, you can say still say it nicely instead of huffing and puffing, you’re literally customer service. If you’re thinking about going to this location (especially after a long stressful day of work), just don’t.
Response from Best Buy
September 01, 2026
Hi there,
Thank you for reaching out here to share this review with us. We pride ourselves on being an open and welcoming environment, and hate to hear that was not the case for you. We would like to get some additional details, and ensure your feedback is escalated to the appropriate teams.
To get started, please send us a message on Facebook ( https://bby.me/GDStMc), Twitter/X ( https://bby.me/9FG8Yi), or Instagram ( https://bby.me/z0Ufka). Please also include a note stating you are reaching out from a Google review by including this reference number: 216390. We look forward to hearing from you!
Ordered a TV for delivery. The gentlemen who delivered were friendly, helpful, and most importantly, EARLY!
Geek squad manager (tall, dark skinned) at this store was terribly rude and defensive. Geek squad online staff mistakenly ordered three wrong accessories for my new appliance. I had to return those three items myself and BestBuy took return of three items, but did not refund the $50 delivery fee. I questioned how I could get the delivery fee refund and this manager reacted irresponsibly (call BestBuy 800) and verbally violently.
Response from Best Buy
August 27, 2026
Hello. Thank you for your feedback. We can understand expecting to receive the proper service upon your visit and this is far from ideal. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please be sure to include Google Review number 212718 when reaching out.
Thank you.