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Frequently Asked Questions About Best Buy 86th And Lexington

How do I check product availability at the 86th And Lexington Best Buy?
How do I check my order status?
My local 86th And Lexington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy 86th And Lexington stores’ holiday hours?

Recent Reviews

4.1
(5739 reviews)
Alan P
March 20, 2026
5 out of 5
Mashruf H. helped me. I don’t do reviews but Mashruf deserves it - seriously. The kid was super helpful and genuinely happy to help me which is RARE in NYC. Made conversation and was quick with getting the product I needed. I didn’t spend more than 10 minutes waiting for service and checkout. I walked away feeling great. I’m waiting for the official Best Buy review email to hype him up but wow, he exceeded my expectations. I highly recommend this location and Mashruf H. for whatever your needs may be. You won’t be disappointed.
Kaleb W
March 20, 2026
1 out of 5
Your ticketing system for pokemon release days sucks. Fix it. You gave out the exact number of tickets for the amount of product you had and yet somehow you still had product left over and wouldn’t give it to the people who actually waited in line. Maybe set a time for when ticketed customers have to be back at the store so you don’t leave people waiting in line.
Response from Best Buy
March 20, 2026
Good morning, Thank you for taking the time to share your feedback with us. We can understand seeing the products that you wanted to purchase still at the store, but not being able to purchase it, isn't welcome. We'd be happy to review this further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Bzx3mk), Twitter/X (https://bby.me/WC9bHD), or Instagram (https://bby.me/KsQPkO). Please also mention your "Google review #132636" in your message.
B
March 18, 2026
1 out of 5
Disappointed. Went to buy a Nintendo switch 2 last Friday. My girl goes to get a staff member. Teo, The staff member, tries to upsell us by asking us if we want games, controllers, a case to carry the switch 2. It felt normal and I understand the hustle. Then we go to the counter. Teo asks us if we want protection. Explains why. I understand and I don’t want any problems with my console so I go to get it. The situation goes downhill after Teo tells May know how to get us 10% off. It was a weird comment but I was interested. Teo then tells me to put my income and social. I then realized Teo was trying to sign me up for a credit card without disclosing he was doing that. Meanwhile this is happening, Teo gets a call from someone. Teo is talking to them while Teo is selling us the switch 2. It was awkward. He was trying to rush us into signing up for a credit card again without telling us. Teo was trying to force me into a credit card. Teo was trying to rush me in every part. The last was the signature and for fun I wanted to read it. Teo kept yelling to sign quickly, to sign quickly and hit accept. Teo was hovering over the screen where the terms and conditions was talking about signing up for a credit card.. he just wanted me to sign. And then I hit declined and said I don’t want to sign up for a credit card. He said that’s how you get the 10%. Oh so now you want to say you get 10% discount when you sign up for a credit card. You never disclosed that to us. I told him I don’t want that. Teo looked very annoyed and we bought our switch 2. Teo seemed very unprofessional. Having a phone call in front of a customer and trying to sell us something while having a conversation. Is your attention to us as you’re on your shift or to the person you’re talking to on the phone? Going to report this to FTC. What a scammer. If he tries to scam me into a credit card, I wonder how many other people he has tried to scam or did scam. Elderly people wanted a discount and cheaper prices but he does not tell them what they’re signing up for. Not marketing emails or a free Best Buy profile. But a scam This happened on friday. March 13th, 2026. Between 7:30pm-8:30pm.
Geoff S
March 16, 2026
5 out of 5
Excellent toileting facilities for when you're busting on the go

About Best Buy 86th And Lexington

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