Best Buy 86th And Lexington

Ordered a TV for delivery. The gentlemen who delivered were friendly, helpful, and most importantly, EARLY!

Geek squad manager (tall, dark skinned) at this store was terribly rude and defensive. Geek squad online staff mistakenly ordered three wrong accessories for my new appliance. I had to return those three items myself and BestBuy took return of three items, but did not refund the $50 delivery fee. I questioned how I could get the delivery fee refund and this manager reacted irresponsibly (call BestBuy 800) and verbally violently.

I am most grateful to the manger on duty last week when I was returning an item that surpassed the return date, which was due to my being misinformed by three Best Buy employees (two of which were in-person at two different retail locations here in Manhattan and one of which was via telephone with Best Buy's customer service department) all three of whom informed me that the return period for the item I wanted to return was 60 days from date of purchase (not 30 days) because I am a member of Best Buy Plus. So, when I went to return the item last week, the nice assocuate at the return counter said that the return date was only two weeks after purchase. She then called the store manager on duty to address this conflict and who, after listening to me and how I was misinformed multiple times from multiple Best Buy employees, was kind enough to make an exception and accepted my return. Although I am most grateful to the manager for accommodating my return, my reason to share this is to make Best Buy more aware of consistent, across-the-board training on retail basics (i.e.: knowing and practicing Best Buy's standard return policy, knowing what specific items do not comply, and knowing what what their uniqur return parameters are). Thank you very much.

Felix is the goat!! Amazing service and solved all my concerns, thank you so much. I greatly appreciate it. Will come back to this Best Buy.