Rosanna D
October 20, 2025
Ordered PS5 Ghost of Yotei Limited Edition as a birthday present. Shipping was for Sunday the day of surprise. Waited all day and shipping had been cancelled about 10-11am that day. I was not informed until after 6pm by text that shipping would be delayed up to Thursday. Totally ruined my plan for surprise. I had only found out on Saturday the day of order that's the present they wanted or would have done it sooner. Would have been nice to have given pick up option, but once its processed for delivery you can't change it. Why not, when its still sitting in the store and I should be able to go get my property since I paid for it, smh.
Response from Best Buy
October 20, 2025
Hi Rosanna,
Thanks for sharing your experience with us. We're concerned to hear that your order was delayed, especially when it was a gift, which we understand would be disappointing. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/pjhk8u), Twitter/X (https://bby.me/b0j3j4), or Instagram (https://bby.me/wp427i) and mention your "Google review #58191," we'll be happy to look into this with you and help out.
Praveen s
October 20, 2025
Good range of products. Active support reps available. My last purchasing was very smooth and easy using best buy .
Always easy to get to and they have what I want every time
Liudmila F
October 16, 2025
A wonderful, bright, spacious, convenient shopping store with great prices and friendly staff 💖