Best Buy Union Square

★☆☆☆☆ Defective Product & Inflexible Return Policy I recently received an Apple Trackpad as a gift from my girlfriend, only to find that it was completely non-functional right out of the box. What's even more frustrating is Best Buy's handling of this situation. When I discovered the trackpad didn't work, I immediately went to the Best Buy store for an exchange. However, I was told that absolutely nothing could be done because I had missed the return window by a single day (their policy is 15 days). This is completely unacceptable for a premium product that was defective from the start. The fact that Best Buy would sell defective products and then hide behind their strict return policy instead of making it right is deeply disappointing. As a customer, I expect better service, especially when dealing with a clear case of a faulty product. This isn't about changing my mind about a purchase – this is about receiving a non-working item. Pros: - None, as the product never worked Cons: - Received a defective unit - Inflexible return policy - Poor customer service - No solution offered for a clearly defective product I strongly advise potential customers to think twice before making significant purchases at Best Buy, given their rigid stance on defective products. If you do decide to shop here, make sure to test your products immediately and return them well before the 15-day window closes.

Fùn to wander around, friendly staff, neat and clean.

People are really kind. I had some troubles because of ignorance and they still helped and didn’t berate me for not knowing something.

Alex from Geek Squad was professional and helpful in installing a screen protector on my phone. He is a great asset to the team, as other clients that he was helping were also content with his services. Thank you again, Alex!