I would like to say Mario is the best client Advisor, I had an issue with my TV delivery. Not many employees wanted to assist me. Even though, I was not purchasing anything and I had an issue. He made sure, that he will solve the problem and it took him more than an hour . I highly recommend that if you ever need a professional, amazing service when purchasing something from Best Buy, please ask for Mario. Thank you for all your help. ❤️
This store NEVER has bags for customers . I spend over $100 and a bag would be nice …. Please do better this is ridiculous
Response from Best Buy
June 17, 2026
Hello, Samuel,
The store not having bags can be a really annoying situation. We would be glad to look into your concern with the New York, NY Best Buy location if you would like to reach out to us on any of our social media profiles with Review 173477 for support.
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If you can’t do it, simply do not promise it. I double checked with the staff if it is possible, like “really” double checked. They “all” say yes, then afterwards just gave me lame excuses that they can’t do it. The person who promised me end up hiding in the back and let the other person to come tell me they did nothing. I wasn’t surprised, it’s just that if you can’t do it, do not say yes in the first place. Be responsible of your words, if you over-promised, simply admit it and apologize.