Best Buy Union Square

Big store

En este lugar te ofrecen créditos que por aplicar te cobran 68 dólares y si pagas en tres meses no te cobran más la pesadilla es después y el servicio es pésimo. S

A Disappointing Experience After 15 Years of Loyalty I visited Best Buy in the morning to purchase a Motorola Razr Ultra. Unfortunately, when I returned home and unpacked the phone, I discovered that it would not charge. I consulted Motorola’s online troubleshooting instructions and tried every recommended solution, but nothing worked. Naturally, I assumed that returning to Best Buy for an exchange would be a straightforward process. Unfortunately, what should have been a simple transaction turned into several hours of frustration and disappointment. When I approached the mobile phone department, the employees appeared more interested in watching TikTok on their phones than assisting customers. After politely asking for their attention, I was directed to the Geek Squad in a manner that I found dismissive and unprofessional. I then waited approximately 45 minutes in line at the Geek Squad, only to be told that they were accepting customers by appointment only because the store was approaching closing time. This was particularly frustrating, as several customers were already waiting for assistance. The gentleman ahead of me had reportedly been waiting for more than 90 minutes. I was subsequently directed to customer service, where the experience finally improved. After another 20 minutes of waiting and explaining the situation, I spoke with Ariana, who was courteous, professional, and genuinely helpful. She contacted the mobile phone department and arranged for a replacement device to be brought to customer service. After a further 25-minute wait, I finally received my replacement. I would like to commend Ariana for her professionalism and willingness to help. She demonstrated the level of customer service I had expected throughout this experience. I have been a loyal Best Buy customer for more than 15 years, purchasing my computers, tablets, and mobile phones from the company. I remember when Best Buy was known for knowledgeable employees, attentive service, and a genuine commitment to customer satisfaction. Unfortunately, my recent experience suggests that these standards have deteriorated considerably. Employees appearing distracted by their personal phones, dismissive interactions, lengthy waits, and a lack of clear assistance are not what customers should expect from an established retailer. I understand that retail stores can be busy and that service departments may have scheduling limitations. However, customers deserve clear communication, courtesy, and a reasonable effort to resolve their problems—especially when they are simply trying to exchange a defective product purchased that same day. It is particularly disappointing to see a company I supported for more than 15 years fall so far short of the standards that originally earned my loyalty. Ariana deserves recognition for her efforts, but one helpful employee cannot compensate for an overall customer service experience that was deeply disappointing. After this experience, I will seriously reconsider where I make my future electronics purchases. Best Buy has lost much of the confidence and goodwill I once had in the company. That is unfortunate, but customer loyalty must be earned through consistent service, not taken for granted.

I've been a satisfied customer of BestBuy for 20+ years, but recently had an experience that was so awful that I had to write about it. I bought a gas range and asked for it to be delivered and installed. I was told that NYC installations would require a 25-day wait. So I waited the 25 days, and they were a no show on delivery day. When I called to enquire, I was told they had to reschedule without giving me a reason why, and the next available delivery date was 25 days away. I then called PC Richards and had a range installed in 7 days.