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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union Square
How do I check product availability at the Union Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(8616 reviews)
jana v
August 10, 2026
1 out of 5
Very disappointing experience at Best Buy Union Square. The manager was extremely unhelpful and had a terrible attitude, and unfortunately the employee assisting me was not much better. I came into the store ready to make a purchase and simply expected basic courtesy and professional customer service. Instead, I felt dismissed and poorly treated. A manager should set the standard for customer service, not make the experience worse. I have shopped at Best Buy before, but the service at this location was unacceptable and made me seriously reconsider returning.
Jane N
August 10, 2026
1 out of 5
This is a horrible place bunch of kids has no respect for anyone I would never step here again and the manager is also disrespectful
Dan A
August 04, 2026
1 out of 5
The customer service / shopping experience in this store makes you understand why people order online exclusively. Totally ignored today
Michael
August 03, 2026
5 out of 5
Nice place. Cool staff. Great prices