Frequently Asked Questions About Best Buy Union Square
How do I check product availability at the Union Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(8480 reviews)
Maximillian S
February 10, 2026
1 out of 5
This place blows
Mayra A
February 10, 2026
1 out of 5
On February 2 I recently bought a Samsung 75” color tv and after I pay for it everything was great I got excited because my 65” after 5 years gave out so I recently bought this one for my Granddaughter cause she loves big tvs all of a sudden now they changed the schedule date which was supposed to be delivered by February 13 to be set up and everything Definitely this will be my last purchased from this store located in 52 East 14th Street union square. After the sales men told me the tv was in their stock room now come to find out they don’t have the tv nowhere in site. And as anyone can see that’s unprofessional, as well as is unacceptable. And in ordered for them to refund my money I have to wait between 7 to 10 days definitely I will never purchased from this store again. I would never think this store would handle this in this matter. As far as I’m concerned I’m done with this store there in a hurry to take your money. But when it comes down for reimbursement you got to wait 7 to 10 business days. And from so many stores all over NYC my 75” color tv has to come from out of state
Response from Best Buy
February 10, 2026
Hi Mayra,
Thanks for sharing your experience with us. We can understand your disappointment regarding your delivery being changed and being told the TV wasn't in stock. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/dc45zk), Twitter/X (https://bby.me/38iolm), or Instagram (https://bby.me/xbzsxy) and mention your "Google review #115383," we'll be happy to look into this with you and provide any further assistance you need.