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Services Offered
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Frequently Asked Questions About Best Buy Union Square
How do I check product availability at the Union Square Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union Square stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Square Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(8690 reviews)
choko d
October 26, 2026
1 out of 5
They make you wait while they hang out asked for help with a kindle 20 minutes and no one came I look up and 5 employees talking and laughing… I sure this location gets weak sales!!! Go to 23rd st thank me later
Response from Best Buy
October 26, 2026
Hello, Choko,
Thank you for sharing your concerns with the support provided at the Best Buy location in New York, NY. We understand that not getting the support you need while shopping in store can be difficult. Please reach out to chat with us about your concerns with Review 243905.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Cam S
October 24, 2026
1 out of 5
Preordered an iPhone, promised launched day pick-up and they did NOT deliver on time.
Pathetic.
S F
October 20, 2026
5 out of 5
Helpful sales rep.
Ryan L
October 13, 2026
1 out of 5
Great picture, terrible everything else. I ordered an 85" OLED LG TV last November based on a deal I received from LG, for a few hundred dollars off. They completely welched on the deal and then took over 2 months to deliver teh TV and despite numerous calls to their "help" center, they simply passed me off in a never ending ring of BS, nothing ever actually got resolved! Obviously the discount (entire reason I purchased through them) was never honored. If I had bought the same product through BestBuy, I would have had the TV in 48 hrs or less and spent only $300 - $500 more... no question better service.
But the TV itself... great picture, probably worst everything else I've ever experienced in electronics. Worst UX. Worst UI. Absolutely worst POS controller my wife or I have ever had the misfortune of having to deal with and try hooking your BT headphones or anything else up to it... HA! enjoy the 30 minute adventure in (callback) WORST UI EVER. Please, someone, Kell this terribly managed brand and sell their IP off for scraps to a company with a more worthy product manager.
Response from Best Buy
October 13, 2026
We appreciate you sharing your experience. We'd like to hear more about what lead to your score of this Best Buy location, and to ensure your feedback is documented and shared with the appropriate teams. Please reach out to us in a private message on Facebook (https://bby.me/mik5xD), Twitter/X (https://bby.me/LGA6x2), or Instagram (https://bby.me/fykUWv), and mention your Google review, 237462.