Best Buy Union Square

They have all kinds of fun little electronic goodies here

Went in for a SD card reader and was immediately greeted by a customer service representative who showed me the way to the isle. David helped me find a card reader that fits my card and even helped me figure out how to put it on and see the pictures in the cards. Overall, excellent customer service and experience.

Very terrible return experience with lots of moving goalposts lies. Tried to return an open box - excellent laptop, and they claimed they cannot accept any returns over $800. I said that doesn't sound true, so they moved the goalpost and said it is the policy for all Best Buy. When asked why the online CS rep said I could, the first store representative said they meant shipping. So I called customer service and they called out the dishonest response. I kept them on the line and went back to the store (had just stepped out). I put it on speaker, and the rep refused to listen and called her "manager," who claimed it's a policy. The phone representative asked for the specific "SOP" and the manager said he doesn't know it. Then manager then changed the story and said it's specifically for open box, not for new items. Phone rep asked if he ever saw the specific SOP even if he doesn't know it, and he said no, it's all "trust me bro." She asked if there's a specific place online where such a claim is, and he said he doesn't know. Basically, lies because I said I wasn't taking store credit. What a toxic place and experience. I know its location makes it relatively immune to bad feedback, but if you can avoid this store, please do. It makes up policies on the spot to scam you. As a Best Buy Plus member, I regret joining.

Alex G is the man!