Best Buy Union Square

If you can’t do it, simply do not promise it. I double checked with the staff if it is possible, like “really” double checked. They “all” say yes, then afterwards just gave me lame excuses that they can’t do it. The person who promised me end up hiding in the back and let the other person to come tell me they did nothing. I wasn’t surprised, it’s just that if you can’t do it, do not say yes in the first place. Be responsible of your words, if you over-promised, simply admit it and apologize.

I bought a new laptop online from Bestbuy. It arrived with a corrupted operating system. I didn't buy Geek Protection so Best Buy wanted to charge me $100 to look at it, or $150 to pack it up and send it to the manufacturer for repair/reset. I hadn't even used it yet!!! What happened to standing by goods arriving in workable condition? New goods no less! I ended up reaching out to the manufacturer directly because it was under warranty and they repaired it at no cost. My take away was there is no value in purchasing anything through Best Buy in future. They wasted several hours of my time when trying to address the fact that they sold me a defective product.

Like all other Best buys, but there is no waiting if you purchase online and pick up.

Mr. Anele Z. I had spoken to this young man over the phone. A wonderful person I was actually able to talk to him. He explained everything about a device I want to purchase in the future and because he told me the total cost. Also that I can order and make my payment and the convenience to pick it up from the store itself made it easier for me wanting to buy it in the future. The fact I don't have to worry and get it delivered to the store once I pay and they can do everything. I will purchase it the item in few weeks because of this young man's information. He took the time to be polite, patient, professional, and he knew what I really meant because I was describing it but I used the wrong name and he told me do you mean this. He clarified my confusion and saved me a trip over there because I knew I can purchase it and how they can help me get the items I need. I appreciate Mr. Anele customer service he was very patient, imminent in knowing what I meant and he looked it up quickly and told me the price.