Mr. Anele Z. I had spoken to this young man over the phone. A wonderful person I was actually able to talk to him. He explained everything about a device I want to purchase in the future and because he told me the total cost. Also that I can order and make my payment and the convenience to pick it up from the store itself made it easier for me wanting to buy it in the future. The fact I don't have to worry and get it delivered to the store once I pay and they can do everything. I will purchase it the item in few weeks because of this young man's information. He took the time to be polite, patient, professional, and he knew what I really meant because I was describing it but I used the wrong name and he told me do you mean this. He clarified my confusion and saved me a trip over there because I knew I can purchase it and how they can help me get the items I need. I appreciate Mr. Anele customer service he was very patient, imminent in knowing what I meant and he looked it up quickly and told me the price.
Service is semi motivated…. You have to actively find and ask someone so that you can buy an expensive apple product. You also have to actively remind them that you are waiting, when they actually have another customer to serve.
Response from Best Buy
June 06, 2026
Hello there, Susanne!
It fully makes sense to expect attentive assistance in store and to feel like your time is respected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #161627 in your message. You can find us here:
Facebook (https://bby.me/0sF9w7), Twitter/X (https://bby.me/dCckGl), Instagram (https://bby.me/ANBHHB).
This store is big and they have all the tech you want, sometimes you find a bargain.