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Frequently Asked Questions About Best Buy Union Square

How do I check product availability at the Union Square Best Buy?
How do I check my order status?
My local Union Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Union Square stores’ holiday hours?

Recent Reviews

4.1
(8480 reviews)
Maximillian S
February 10, 2026
1 out of 5
This place blows
Mayra A
February 10, 2026
1 out of 5
On February 2 I recently bought a Samsung 75” color tv and after I pay for it everything was great I got excited because my 65” after 5 years gave out so I recently bought this one for my Granddaughter cause she loves big tvs all of a sudden now they changed the schedule date which was supposed to be delivered by February 13 to be set up and everything Definitely this will be my last purchased from this store located in 52 East 14th Street union square. After the sales men told me the tv was in their stock room now come to find out they don’t have the tv nowhere in site. And as anyone can see that’s unprofessional, as well as is unacceptable. And in ordered for them to refund my money I have to wait between 7 to 10 days definitely I will never purchased from this store again. I would never think this store would handle this in this matter. As far as I’m concerned I’m done with this store there in a hurry to take your money. But when it comes down for reimbursement you got to wait 7 to 10 business days. And from so many stores all over NYC my 75” color tv has to come from out of state
Response from Best Buy
February 10, 2026
Hi Mayra, Thanks for sharing your experience with us. We can understand your disappointment regarding your delivery being changed and being told the TV wasn't in stock. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/dc45zk), Twitter/X (https://bby.me/38iolm), or Instagram (https://bby.me/xbzsxy) and mention your "Google review #115383," we'll be happy to look into this with you and provide any further assistance you need.
Chris S
February 08, 2026
5 out of 5
I spend too much money here that's all.
Luis M
February 01, 2026
1 out of 5
Pésimo

About Best Buy Union Square

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