Best Buy Union Square

Union Square Best Buy actively practices CUSTOMER AGE DISCRIMINATION against minors and families, specifically exhibited by a store manager, named Edward. This is my experience at Union Square Best Buy... I was shopping at Union Square Best Buy with my son and his friend at around 6pm, when the store suddenly put Pokemon trading cards for sale, after previously being out-of-stock. While in line, a line formed behind us. Concurrently while I was waiting to make a Pokemon purchase, there was a nearby adult male, calling his friends on the phone and urging them to rush to Best Buy Union Square, to purchase Pokemon trading cards, quickly. I was near the front of the line, and purchased a single box of Pokemon trading cards. Then, my 14 year-old son, who was with a friend of the same age, went to purchase Pokemon cards. The two 14-year old boys were then told by Edward, the Union Square Best Buy store manager on duty, that only one of them could make a Pokemon trading card purchase, even though it was with their own money, because Edward the store manager considered the two 14-year old friends, "A GROUP." Next, my husband was told he also could not purchase Pokemon trading cards, because he was related to my son, hence part of the same "GROUP." As my son and husband were each denied the ability to purchase Pokemon trading cards by Edward, the Union Square Best Buy store manager, we witnessed Edward ALLOW multiple ADULT individuals with ADULT GROUPS, in the line behind us, to each make an individual Pokemon trading card purchase, without issue. Edward allowed every individual with a group in line to purchase Pokemon trading cards, except for my sons' two-friend group and our family group. Every other group in the Union Square line, of adult groups, was EXEMPT from Edward the Union Square store manager's discriminatory restrictive Pokemon Trading Card purchase policy. This also includes the group of friends of the young adult male, who were summoned to rush to Best Buy Union Square to immediately purchase Pokemon Trading cards (this young man, who also appeared to be oddly friendly with Edward, as they were conversing quite chumily). In reflecting upon my experience, Edward the store manager enforces an ILLEGAL CUSTOMER AGE DISCRIMINATION group policy against minors and families. However, Edward DOES NOT apply this "GROUP PURCHASE RESTRICTION POLICY" to groups of adults and particularly groups of adults that he appears to be especially friendly with. Moreover, my son mentioned that Edward was making rude comments about myself, to other customers at the store after I left the line, which is EXTREMELY UNPROFESSIONAL, as I had ZERO contact with Edward while at the store. As a customer whose child, family friend, and family were actively and knowingly age discriminated against, I felt compelled to write about my extremely negative experience with Edward the Union Square Best Buy store manager and the Union Square Best Buy Store, while buying Pokemon trading cards. No customer deserves to be treated this disrespectfully and disparagingly, particularly in front of their children and towards them, and makes me doubt the thousands of dollars I have spent at Best Buy and for my family's Best Buy Plus membership. Moreover, in hopes of this customer complaint compelling the Best Buy Union Square Store to move to a legal, non-discriminatory customer purchase policy, where any customer with their own form of payment can purchase Pokemon Trading Cards, I have filed a formal complaint with New York City on the grounds of customer age discrimination as well as with Best Buy Corporate. The current Pokemon Trading card policy at Best Buy Union Square is hinged upon active age discrimination, under a farce of not selling to groups of minor and families, wherein this ILLEGAL policy DOES NOT APPLY to GROUPS OF ADULTS, especially those with a relationship to Edward, the Union Square Best Buy store manager.

Extremely helpful and cooperative.

Over priced and one staff member out of four is helpful. Price is meh and value moot.

Great place to drop off e- lwaste.