Most of sales staff were pretty incompetent. Val was particularly obnoxious and rude. David, the manager in the mobile department, was the only one who was helpful and knowledgable. If you are purchasing anything from the mobile phone department, just deal with David.
Good place to get a lot of stuff. But plan on waiting a LONG time for an associate. They are trained "consultants" and handle every sale from beginning to end including check out and store credit card upsales. So each associate spends upwards of 20 mins per customer. They will barely make eye contact until they are done. So plan on a long wait.
They will try to get every penny out of you when you don’t need an upgrade. There staff are awful people. I will forever regret ever purchasing a lifetime product through them the biggest headache having to deal with Best Buy.
Response from Best Buy
October 08, 2026
Good Evening, Gabi,
We definitely understand how you are feeling after not getting the help you needed when you came in to shop with us. We would be happy to review this situation in depth. Please feel free to send our team a private message on social media that includes your Google review case ID: #232498.
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