They had the product I ordered for pickup at the store- just not physically in the store?? Ah ok they had it in spirit..
I was looking for a speaker pair at stores closest to me. Went to demo at my local store. Not in stock there. They searched and found the midtown location listed that they had a few in stock. I placed the order online and headed there. Halfway there I get an email from the store manager stating that even though my order went through and I received an email to pick up the order, the product was not actually in stock at that location but at a warehouse in LIC.
Waste of time, gas and wear and tear on my car. I prefer brick and mortar, but this is the 2nd time with very inaccurate stock issues for me. Looking at other options going forward.
Worst customer service. The staff were rude. I bought a data SIM card for $45 and asked them to help me insert it into my phone and activate it. They wanted to charge me an additional $40, saying it was an “extra service,” which I found ridiculous. I ended up doing it myself in just a few minutes. Be careful—they may try to take advantage of customers by charging for things that should be simple assistance.
They didn't want to price match and came up with a bullshit story why they didn't want to. I had to go through Best Buy support to get the price match and I got it.
The salesmen were incredibly rude , we bought lots of stuff but they didn't give a bag and I dropped some of the bought items on the way. I definitely do not recommend this place
Response from Best Buy
August 01, 2026
Hi,
Having that kind of ending to your shopping experience can be frustrating and upsetting, and we'd like the opportunity to learn more.
To discuss this matter further, please connect with us through a private social media message. When reaching out, please reference Review #196623
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