Gregory S
November 13, 2026
Geek squad .. second happiest day of my life
Rockin Greg
I placed a pick up order and the process was extremely smooth. The timing was as promised and picking up was easy and straightforward. Shoutout to Raven who made the experience wonderful.
Michael R
November 12, 2026
I came to this location (44th st & 5th Ave) with an order number for a pickup. I was told that my order wasn't ready and that it would be about an hour. I waited around the area and came back after an hour. When I gave them the order number again, I was told to wait for them to bring it. After waiting another 15 mins, I was told that my item was too large and that they didn't actually have it in store, and that it wouldn't be there from their satellite location until the next day. So you're telling me I couldn't have been given this information before waiting around for an hour? This is some of the worst service I've had in quite some time.
Response from Best Buy
November 12, 2026
Hello Michael,
Thank you for taking the time to reach out to us. We understand your concern with the delays and the lack of clear communication regarding your order. We always want our customers to have a seamless pickup experience, and we appreciate you bringing this to our attention. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 254107.
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