On Friday, I went to get a phone case and a charger. I was researching options on my phone. Several associates passed me; I was feeling kind of out out of it and didn't make the effort to ask them for help.
Luisa took the time to ask me if I needed help. She went above and beyond to help me. Her attitude was genuinely helpful and refreshing. Best Buy is lucky to have an employee like her!
InGodiTrust B
June 04, 2026
It was overwhelming to navigate the location due to it being small, on multiple levels & under construction in some areas. I guess this is just a NY thing. However, the employees were very friendly, knowledgeable and eager to help. I encountered 5 different employees during my visit. ALL of them were professional, neatly groomed and attentive. Despite some of them having an accent, their English was clear.
Good job Best Buy on diversity in the workplace.
I have purchased a few items and have also set up as pickup. Quick and helpful service.