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Best Buy Chelsea (23rd And 6th)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Alienware Experience Shop
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Frequently Asked Questions About Best Buy Chelsea (23rd And 6th)
How do I check product availability at the Chelsea (23rd And 6th) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chelsea (23rd And 6th) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chelsea (23rd And 6th) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chelsea (23rd And 6th) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(6856 reviews)
Doctor C
July 02, 2026
1 out of 5
This store is A complete disaster from its leadership to its workers they don’t seem to know what they are doing. I would advise anyone looking to purchase anything to do it at the union Square location or do it on Amazon. These people will not help you as bad as the store is equally is the customer service online
Response from Best Buy
July 02, 2026
Hello,
Thanks for leaving a review. It can be frustrating when you don't have the experience you were hoping for in a store. If you are still in need of assistance or want to formally document your review, please send a private message on social media. Please include Google Review 181394 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I A
July 02, 2026
1 out of 5
One of the worse stores i ever dealt with, incompetent employees work here. Extremely disappointed in the customer service.
Response from Best Buy
July 02, 2026
Hey there,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/SpYssU), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##181367
kieran P
June 29, 2026
1 out of 5
The worst experience. I ordered a TV and it waiting for it to be installed and after two weeks it was cancelled.
Response from Best Buy
June 29, 2026
Hi there!
Having an order cancel without explanation is frustrating, and we would like the chance to look into this and see how we can help assist. Please reach out to us on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When reaching out, please be sure to include Google Review number 179988.
Thank you.
Agostina F
June 22, 2026
1 out of 5
This was probably the worst customer service experience I've ever had. I asked around five different employees for assistance, and not a single one was capable of answering any of the simple questions I had about the product I wanted to buy.
Finally, the man who helped me — I wish I knew his name — left me wondering whether he was completely high or simply rude and had absolutely no interest in doing his job.
I wanted to compare two products to decide which one to purchase, and he actually told me that I should ask ChatGPT instead?!?!?!
After spending 15 minutes on my own comparing both products through ChatGPT and finally making my decision, he then tells me, "Oh, by the way, it's not in stock anyway."
An absolute waste of time and a staff full of incompetence.
Response from Best Buy
June 22, 2026
Hello,
Having a bad interaction with a sales associate can be really off putting, so we appreciate this feedback. If you are in need of assistance, or you would like to formally document this review with Best Buy Corporate, please reach out to us on social media. Please include Google Review 175858 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport