Best Buy Chelsea (23rd And 6th)

I went 100% ready to buy a phone and service was deplorable. I was helped by three people, all of them totally apathetic. An employee who knew nothing and seemed to be making an effort not to sell a phone, his manager who had little manners and cero people skills and, finally, a barely OK Geek Squad employee who at least answered my questions. 10 minutes later I went somewhere else and bought myself a phone.

Tenía muchas cosas. Pero los vendedores no te dan ni bola. No te atienden ni te asssoran en nada

Wonderful service!

Please do not shop at Best Buy for anything. They just ripped me off for $446.38. I had hoped that when they went bankrupt, they would come back with an eye on serving their customers. That has not happened, and I am hoping that soon they will not be allowed to stay in business at all, so they cannot continue to harm customers. Three months ago, because my desktop could not handle Windows 11 and Microsoft was requiring it to provide cyber security, I bought an HP OmniDesk i3. The on-off button became problematic two months into ownership and stopped working three months into ownership. I could not turn the device on! When I tried to get my money back from Best Buy, or at least get a store credit so I could purchase a computer other than HP, I was informed they would NOT honor HP’s one-year warranty, and that because I had not purchased Best Buy’s EXTENDED warranty, I could take my device home, box it up, and send it to HP to maybe get someone, somewhere to repair the on/off switch or maybe get them to send me a new OmniDesk 13, that would also very likely have a faulty on/off switch. This effort would take months with no guarantee I would ever get a desktop that worked! Of course, I could just buy a new computer from them on the spot and buy the extended warranty if I would like. They had a salesman ready and waiting to help me! So, the moral of this story is DO NOT by an HP anything! And, if you must or think it is OK to shop at Best Buy, figure the cost of their “EXTENDED” warranty into the price of whatever product you buy. Because, without paying for that, you will have NO SERVICE whatever. They are lying when they call it “warranty”. It is actually part of the cost of getting them to honor any purchase you make from them. Moreover, when I tried to post this review on Best Buy Reviews, I was denied access to the service. BEWARE of this company!