Big thanks to Laman at Best Buy! Even though he works in the warehouse, he knew the product way better than the floor staff and actually helped me when no one else could. He went out of his way for me, and I really appreciate it.
I was recently at the store to purchase a power charger. I was sent in many different directions by various associates. Ms. Dayla was the only associate who took the time to assist me properly. She escorted me to the exact location and provided a clear explanation of the product. She was professional, attentive,& knowledgeable. The other associates should demonstrate a more accommodating approach -the store wasn't busy.
We were having issues with getting the sim card to connect to our phone. We got the wrong card and we asked Peter, the supervisor, for help. He hooked it up and helped us get the correct card. Thank you Peter and team!
Mariana K
October 05, 2026
Not sure who's fault this is but I came here to buy a laptop I had check in a different location and they sent me here because they had the laptop available. The price was the same on both stores and on the website but the final price at the store was $200 more than on the website, so I went home bought it only and came back the next day for pick up -which was smooth. Staff couldn't really tell me why they had such different prices and wasn't really keen on helping either.
Response from Best Buy
October 05, 2026
Hey, Mariana,
Thank you for taking the time to reach out on Google with a review. We fully understand the importance of consistent pricing in all stores. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #230832 in your message. You can find us here:
Facebook (https://bby.me/bRmCoh)
Twitter/X (https://bby.me/TyBP1Y)
Instagram (https://bby.me/g7ogmJ)
We hope to hear from you!