Claims to have items in stock, but doesn’t actually have them.
I went 100% ready to buy a phone and service was deplorable. I was helped by three people, all of them totally apathetic. An employee who knew nothing and seemed to be making an effort not to sell a phone, his manager who had little manners and cero people skills and, finally, a barely OK Geek Squad employee who at least answered my questions. 10 minutes later I went somewhere else and bought myself a phone.
Response from Best Buy
January 26, 2026
Hi, Pedro,
Thank you for reaching out here to share this review. We hate hearing your phone purchasing experience was such a negative one, and would like to connect with you to get additional details to ensure this feedback is documented.
To get started, please send us a message on Facebook (https://bby.me/za2p7i), Twitter/X (https://bby.me/i8z2p7), or Instagram (https://bby.me/kj8pa2). Please also include a note stating you are reaching out from a Google review by including this reference number: #109257. We look forward to hearing from you!
Micaela f
January 24, 2026
Tenía muchas cosas. Pero los vendedores no te dan ni bola. No te atienden ni te asssoran en nada